Appliance Repair reviews in Hicksville, New York

I wish I could give this place negative stars. The only reason we are stuck using this horrible company is because of a warranty. They are extremely unprofessional, customer service is horrendous. We have a brand new dishwasher, has never been used, that came out of the box broken. The technician came to assess, said it could be one of two problems, one being the control panel the other being the motor (seeing how we have never used the dishwasher, the motor seems to be the least likely issue). We have been waiting for the motor to come in for quite awhile now. The control panel, which is most likely the problem, has been in for weeks. Whirlpool called to find that information out for us, and wind service has refused to send someone in to fix the control panel to see if it was the issue. Finally got a call today about scheduling since all the parts are in, and they cannot come for over a week now. When I asked her if there is any way they can get us in seeing as we have been calling for weeks about having this issue resolved, she said no and hung up. Beyond disgusted with this company. If you have a choice, do not use them!

This is the most unprofessional business I have ever dealt with. Unfortunately we are stuck using them because of a warranty. Our washer machine has been broken since October. PC Richards outsourced to them in November as they could not fix the washer. The technician arrived within a few days on a Saturday and said we needed a new control panel. He said call on Thursday to see if the part is in. I called Thursday and they said the part was in and would come on Saturday. On Saturday morning they called and said they weren’t coming and that the part is being shipped to us and that we couldn’t make an appointment until we receive the part. They also said there was no way to track the part of when it was coming. This is an obvious fabrication as anyone who has ever ordered something knows you always receive some kind of tracking and shipping information. The customer service person also said that we were never told that they had the part of Thursday. The part finally arrived weeks later in early December. I called and schedule the appointment for the next Friday 12/18. I took off work to be home for it. They called in the morning and said they received the part and it was broken. I expressed confusion because I had the part that was required. They explained to me that no I was wrong there were two parts: one shipped to me and one shipped to them. The part they received was broken and they could not come. The customer service person was extremely rude and did not apologize. They then said they would call me when they receive the new part and then I can make an appointment. I have spent hundreds of dollars at the laundromat. The company does not seem to care. I would not recommend this company to anyone as they are extremely rude, incompetent, and provide zero customer service.

We would highly recommend Wind Service! Unfortunately, we had two small, but noticeable, dents in the freezer door of our new Kitchen Aid French Door refrigerator. After calling Kitchen Aid, we were put in touch with Wind Service. They contacted us and requested pictures of the damaged door to be sent by email. The next day they called, saying that a new replacement door was being ordered for us, however it would take 6-8 weeks to receive and install. We were not happy upon hearing that, however we were prepared for the wait. To our surprise the next day, we received a call from them saying that they had a service cancellation, therefore a door like ours was going to become available and we were put on the schedule for installation 2 days later.The repairman came as scheduled and a half hour later, our door was replaced and our fridge looked good as new! We found all of the staff we dealt with to be courteous, professional, prompt and knowledgeable.Not sure what happened from reading some of the other reviews but there were no problems here at all, just kudos for great service and a great job. Only a positive experience from start to finish. Thank you, Wind Service!

Terrible company and bad policy. On January 6th 2024, I had a technician come to my house to fix my ice maker, and an issue I had with ice build up behind the cold cut drawers that blocked air from circulating. I was instructed turn my refrigerator off for 2 days before hand to melt the ice, so I did while sacrificing over $100 worth of food. The technician came by, replaced a part. And instructed me to wait. A short period later I called back saying the ice maker still doesn’t work and also noticed a few lights were out and asked if the could be fixed. A second time, a technician came by and said he couldn’t fix the ice maker or lights. But the issue with the ice behind the cold cut draw should be ok. It is now 5 months later and ice build up came back, causing the fridge to make noice and stop producing cold air. I called the company and asked for a refund since the company was a staggering 0 for 3 with fixing the issue, and the lady who answered the phone told me there is a 3 month warranty on issues. I explained the ice is hidden behind the cold cut draws and can’t be seen unless I remove the draws which no one would do unless they have a problem. Now my fridge is broken, I need a new one, more money on food is wasted, complaining technician was 0 for 3 on two separate visits, and the are using a ridiculous technically to justify not refunding me for their incompetence. I advise anyone who reads this to go somewhere else.

Not showing for their appointment yesterday. I called their manager today, who told me it's because I wasn't at home. Their technician called me but i didn't answer. I told her I was home for the whole day waiting for them. I did miss a phone call in the afternoon - but only one call, with no voice message. Nobody came to my door, or rang my doorbell - i can even provide the recording of my security camera.
Their manager sounds that it's not a big deal that I wasted a whole day waiting for them, and she can't schedule me immediately, etc.
I want to say it's an appointment for repairing a washing machine, not for making a phone call. How can any business cancel their appointment so easily for just one phone call attempt? I didn't see any car parked outside my door at that time. Did anyone from their company really come?
Not to mention this is not the first time. Two weeks ago, they called me on the day of appointment and told me they couldn't make it because the part they ordered hadn't arrived.
And exactly a month ago, their technician was late for his first appointment with me. I was going out to pick up my kids from school and saw him. And he questioned me why I am leaving when he arrived? I had to tell him he arrived 30 mins later than their 3 hour window, and now I have to do sth else.
And last thing, it's been 6 weeks since the first time i scheduled repair with them, and my washing machine is still broken.

3 weeks, multiple visits, 3 parts replaced and washer still does not work! This company is a joke and it’s like they deliberately try not to fix your appliance. The tech was rude and didn’t even bother to check his work. Tip to the manager at the scheduling desk, mercy, customer service is not your forte. It appalling that people who work for her has better customer skills than her. To the owner of the company, I don’t even know why you bother, oh but wait, you and your employees don’t, don’t even bother or try that is.

Lynna was very nice on the phone and was able to schedule our service within 2 days. Cesar arrived when expected with the part he needed! He was pleasant, professional and worked efficiently. He was very knowledgeable and was able to provide great information regarding appliances in general. We would highly recommend Wind Service for your service needs.

I purchased a dishwasher from HD 1/21/24 and it stopped working. I called HD ,pulled up the register receipt and invoice and approved the repair based on my production of paperwork. I serviceman from WFCC WIND FACTORY SERVICE arrived at my home as scheduled, walked into my kitchen in a combative way, and asked me, did they tell you abut the $119 service . I said absolutely not. He then asked me for proof of purchase, as was requested by HD before making the appointment. I presented him with my invoice and receipt from HD ,and he said that this does not support my claim when it clearly did. Please note it was not me who dispatched him after reviewing the sale it was HD. The tech stood in my kitchen with his arms crossed in a ,combative, arrogant ,nasty way. until I asked him to leave. People like him is an embarrassment to your company. If there was an option of no stars, I would have given him that score.

I found Wind Service to be very professional starting at the reception of your phone call and all the way to the quality of the service tech sent to do the repair. My service tech was Cesar and he really went above and beyond to make sure that my wall oven was repaired correctly.

Terrible service. Our refrigerator wasn’t cooling properly. The repair man came and told us it was our fault because we most likely left refrigerator doors or freezer open for ice to accumulate, which was not the case and told us to defrost our refrigerator and it should solve the problem. Meanwhile, it did not solve the problem. We did not leave any doors open for this to happen. We were having issues with the refrigerator weeks before, and we called Best Buy since we had a protection plan with them and they came to diagnose the problem which was an issue with the cooling fan and heat defrost sensor. Thankfully, we had a backup service plan with Best Buy. Otherwise we probably would’ve wasted our money purchasing a new refrigerator.

AVOID AT ALL COSTS

We were assigned this company to fix our dishwasher. If we had a choice, we would never ever have selected them. The technician they sent over was rude, unprofessional, unstable, and incompetent. After showing up completely unaware of what was wrong with the dishwasher, even though it was explained to the company he then states he had to get a part for it and will be back in a week. If he had known what was wrong with it, he’d have the part. Then a week goes by and he does come back, and after installing a part and claims it works, even though he’s unable to reinstall the machine back under the cabinet. he actually said now you have to get someone to install it. But he clearly tried to install it because it screwed back into the walls. But the door doesn’t close because he dragged it out by the door and it’s no longer straight. We have contacted wind factory, but their manager refuses to speak to us. The door clearly doesn’t line up anymore, and there are screws sticking out from the inside because he couldn’t reinsert them. On top of this, this worker urinates all over our bathroom floor and seat. We’re stuck with this company because of the warranty, but I don’t even want to allow them in my house and they claim they’re going to fix it and who knows what damage it will cause and if it will leak or not. How do you send a technician who can uninstall something, but can’t install it, if you call up for a warranty and the company says they’re using this company immediately ask for a different company. Do not, I repeat, do not do business with this company.

I contracted with Donestic & General for kitchen Aid dishwasher coverage , Wind Service does the repair for them in my location. Everyone I have dealt with at Wind service from the woman who scheduled my appointments to the technician Neil and Dave have been wonderful. I unfortunately have a second issue with my dishwasher but I am confident it will be resolved when the new part comes in. Overall great experience with Wind Service , highly recommend based on my interactions so far.

Using Wind Service to fix my dishwasher was a terrific experience. Their technician Paul D. was punctual, pleasant and well trained. He diagnosed and repaired the issue at the time of the appointment. I would highly recommend using this company.

I am extremely disappointed with the service I received from Wind Service Inc. They came to my house to replace a part on my range. During the process, they moved my oven and left visible scratches on my hardwood floors. I reached out to them multiple times via email and phone, but they have completely ignored my attempts to contact them. It's unacceptable to leave my property damaged and then refuse to respond. I am still trying to get them to take accountability for this issue, but unfortunately, I’ve had no luck so far. I would not recommend this company to anyone looking for professional or responsible service.

Technician Pual D is very unprofessional. He didn't fix the fridge and left without connecting the defrost fan and told me to wait 24-48 hours for the fridge to reach its desired temperature (which is ridiculus) because usually it takes about 4-5 hours that the fridge reaches its normal 36 temperature, only if it is fixed properly. 48 hours later, the fridge didn't even reach 50. I end up buying a new fridge, and when Paul came back to repair the old fridge, he said, "Oh, I forgot to connect the fan; I'm just a human, and I can make mistakes too," and according to him, it is okay to be without a fridge for 3-4 days because he can live without it. When he first came to diagnose the issue, he blamed all the previous technicians from other companies and how bad and unprofessional these guys are, and this and that, just like every other technician who walks in starts blaming the previous tech. I called the main office, and they told me that they would get back to me, and its been 7 days since no one has called, and no one seems to care.

This is by far a company with zero care for their customers. I have been waiting 8 months for a cook top that was suppose to be installed on April 8, 2025..I’ve called I’ve emailed with zero response. The women who answers the phone told me there’s nothing she can do for me.. The worst possible customer service

Dave P. Was wonderful, honest and professional. He diagnosed a bad fan right away, ordered the part and made a return reservation to fix our Whirlpool fridge from Home Depot. Outstanding!

Miserable company, stay away. They were quick to send a technician and bill me, but the service did not fix my refrigerator and they gave up. I had a second company come out. They promptly replaced the part that Wind Service had installed and my refrigerator works like new. I have been calling them for a month, leaving messages for the one and only supervisor, who has refused to call me back to discuss the matter. Stay away.

Horrible, they are an authorized repair provider for PC Richards. They have been to my house 6 times over the past 3 months for a non-working ice maker. Dave from Wind replaced one part at a time, only to have it fail a week later. I have spent hours on the phone with customer service trying to get them to just replace the unit, they refuse. Stay away from Kitchen-Aid, PC Richards, Wind service. There is either no ice, or ice on the floor.

Wind Service especially technician David P was able to get to the solution of my built-in KitchenAid refrigerator failing to keep temperature. David P was knowledgeable, thorough, neat and explained everything he was doing. The Wind Service office staff are also very helpful. I highly recommend this company!

The worst customer service I have ever experienced in my life. We have used this company on various occasions for our Kitchen-aid appliances. Most recently, we had a problem with our refrigerator that’s inside our refrigerator. We had the same technician who has always come provide us with a part number for us to order and change ourselves. During this visit Octavio (I believe) did something to the metal piece that turns the auger inside the bin. We tipped him very well and paid $129 for the visit. We ordered the part and now we can’t get the ice bin out to save our lives. So I called to schedule another service. Here is where the issues began.

The women who I scheduled the appointment with and who called the day of to confirm the appointment never advised of an additional $75 charge. It wasn’t until the same service man came and so casually told me about the additional charge. He then took a quick look at the ice maker and said the metal on metal was frozen and take a steamer to it and it should come apart and if her company asks to advise that I stopped him at the door. He left and we tried to like heck to get this thing out with no luck. It has to be broken in order to remove it.

I called today and spoke to the same woman. She kept repeating that the tech didn’t put any notes that he even touched my ice maker to fix the problem and that’s why there was an additional charge. Now imagine this on repeat and this was not my issue. I explained that it’s not our fault the technician didn’t document anything he did during the visit and now we are going to have to pay hundreds to replace the ice maker. Her response was that it was our problem and she could care less. I asked her how are we supposed to know what should or shouldn’t be documented on the ticket. I asked multiple times, if we could speak to the technician and she could not which I wanted to know why.

By the end of the call she was so rude and not wanting to help. And we ended up telling each other off.

Great customer service.