Appliance Repair reviews in Hicksville, New York

The wind service is terrible company. They came to my house to change the part of my oven and it was the wrong part they put in plus when they moved the oven they scratch my wooden floors. The manager gave me a call stating his going to visit and check it out and never did. It’s been months I send them email no reply. I’m still waiting on the part for the oven. This is the worst company to deal with. They didn’t even try to clean up after themselves.

So I never write reviews but I also don’t want people to get overcharged like I did. So here’s a little backstory. Last week my washer that is only 1 year and 3 months old just stopped working. I unfortunately didn’t take out a warranty so unfortunately I knew off the bat I would be paying to even just have someone come look at it. I went onto the Maytag website and made an appointment with this company. One the day of the appointment the tech showed up hit my on button and then start button within 13 seconds he told me it was my capacitor. At this point I didn’t know what this part was or what it entails to replace it. The tech then calls the office and tell me it will be $280 to replace this part. Mind you I already had to pay him 120 for his 13 second diagnosis. At first I made the appointment but then after speaking to people I found out that the actual part only costs 35 bucks and is extremely easy to replace. My husband was able to order it and replace it by himself in less than 5 minutes . This company tried to charge me all together $400 dollars for less than 10 minutes of their time. I was able to speak to 2 other repairmen who quoted me half of what they did. Do yourself a favor and call around or you will end up paying an insane amount for nothing.

I have a10 year old Whirlpool Duet washer dryer set. Mid wash I wanted to pause and open door. It wouldn’t open. Whirlpool sent Gennaro from Wind Service. I arranged date. I received a call that day with time frame. arrived on time. Was very efficient. I asked a lot of questions. A part had to be ordered. It turned out to be the latch.He just left. Super quick .

⭐️⭐️⭐️⭐️⭐️ Epic Service!
David came out to take a look at our double wall oven, and I couldn’t be more impressed with his professionalism. With over 30 years of experience, he clearly knows his craft inside and out. He took his time carefully diagnosing the issue, ruling out every possible cause before suggesting any repairs. He wanted to be absolutely sure of the problem and made sure we didn’t waste money on unnecessary parts. David was kind, patient, and incredibly thorough — a true professional who genuinely cares about his customers. Highly recommend him to anyone who wants honest, top-quality service!

Paul, the technician, was wonderful, knowledgeable, and patient. He thoroughly checked the unit (even lifted it up and looked underneath the washing machine.) I am so glad that he investigated the unit, ran a cycle as I requested, and made suggestions as to how to prevent any future issues. Thank you, Paul, for your patience and reliable professionalism in servicing our washer. We hope you come back, should there be an issue again.

5 stars to Wind Service!! We used them this past week for a broken washing machine. The service tech, Caesar was on time for the appointment, polite and professional. He diagnosed the problem and explained it to me. When I called to schedule the service, they were very nice on the phone also. Highly recommend this company in the future for all repair needs!

If I could leave zero stars, I would. This was hands down the worst service experience I have ever had.

From start to finish, it was clear these people have no idea what they’re doing, and the attitude was beyond unacceptable.

To begin with, it took them days just to come out and diagnose the issue. When they finally did show up, the technician had a horrible attitude—dismissive, rude, and clearly uninterested in helping.

But the real nightmare was Lena. She was absolutely the worst. I am not someone who loses their cool, but after a full week of calling, being hung up on, not getting return calls, and being spoken to like I was an idiot, I finally snapped. No customer should ever be treated the way she treats people. After reading other reviews, it’s obvious I’m not alone—multiple customers have experienced the same disgusting attitude from her.

Now let’s talk about the actual work—because this is where it gets embarrassing for them.

We needed a new compressor for our refrigerator. We have a commercial-grade built-in fridge, installed into the wall. They told us the fridge had to be completely removed from the wall, and then refused to do the job unless we hired a moving company to pull it out, wait while they worked, and then push it back in.

That is 100% false.

The fridge did NOT need to be removed. It has a dedicated access panel above it, specifically designed for situations like this. We hired another company, and guess what? They replaced the compressor without removing the fridge, and it works perfectly.

So not only was the customer service atrocious, but they also completely misdiagnosed the situation and gave flat-out wrong information.

Save yourself the time, stress, and aggravation. There are far more competent and professional companies out there. Avoid this one at all costs.

Outstanding experience! Whirlpool washer had a common issue, they ordered the part over the phone and did the replacement next day!
Nice early morning repair and 20 minutes later my mom’s washer is back up and running. The best part - - Warranty !
Thank you so much !!

Bruno was very professional, came on time fixed the problem, cleaned up. Very happy, thank you

The man diagnosed the problem but was incredibly rude throughout. Not a positive experience. Would not use this service again.

Hector did an excellent job, he’s very knowledgeable.

Hector was prompt, professional and thorough with the repair . It’s such a pleasure to have a great repairman!

Hector was very knowledgeable and very professional. Completed the service quick and efficiently. Recommended.

Technician was very helpful and honest. He was very knowledgeable and identified and fixed the problem quickly.

The technician new exactly what he needed to do. I really appreciate it. May God Bless You All 🙏. Have a Blessed Day..

He was great! Fixed My Problem.
Highly Recommend Sears appliances repairs service!

Sears came quickly and repaired our old dishwasher.
Great Job!

Excellent service and exceptional technician in Andrew! Thank you!

Manuel and his partner were polite and helpful. They did a thorough maintenance check of my washer.

Hector kept us informed throughout the process, and as before, he is courteous and most professional! Thank you!

Technician wouldn’t go into the attic to diagnose the problem because he said that there was too much insulation up there. I offered to clear the path for him myself and then he still said no because he said he didn’t want to breathe in the insulation.