Appliance Repair reviews in Hicksville, New York

Got a next day appt for a Saturday at the last minute. Was terrified I might have to wait till Monday but the scheduling was great. Tech arrived within the time window as scheduled and was very competent.

Alessandro was very nice. As he checked the oven he explained what he was doing & what was needed to fix it. He had the part with him & quickly fixed the oven. Before he left he tested the oven to make sure it was fixed. I was glad I called Sears for the repair.

Not too good. Just said the parts are not available without providing any part numbers for me to search.

The repairman was knowledgeable about the product and explained what he did in simple terms.

Alex quickly diagnosed that our new washing machine needed a new pump. The part was ordered, and Alex made the repairs quickly and neatly.

I wish I can give 0 stars. They kicked me like a ball back and forth between their scheduling department and LG warranty for 2 hours and still can't get the repair and warranty process even started.

The tech did a great job from the diagnostic to the replacement/install of the parts and he was very friendly.

Only giving this 2 stars due to customer service, which has nothing to do with the technician.

Hector was great and very knowledgeable! He fixed my problem with the dryer in minutes. However, Sears needs to stop using AI to schedule appointments!! I was cancelled on 10 times before my issue was fixed!! My dryer stopped working at the end of May and the problem wasn’t resolved until yesterday, 7/23/25 due to AI cancelling my appointments. The customer service is atrocious! I called multiple times and was never able to speak to a supervisor to find out what exactly was going on with the cancellations. Do better SEARS!!

The repair did not fix the issue. The technician just left without confirming the issue with the fridge electronic panel and the cooling setting was not fixed. The control panel is still non workable. Now I need to waste more time and get another visit.

technician is very knowledgeable and courteous.
The event timing and shedule is way out of line 2 times in a row.
Dont make plans with these dudes

He was very knowledgeable and courteous. Got the job done have my dryer working I’m a happy lady.

Most rude and disrespectful Tech from Sears. shame on Sears for having such disrespectful tech coming to customer home and leaving personal garbage on Dinning table . Rude and argumentative behavior. SHAME ON SEARS FOR HIRING THESE UNENTHICAL EMPLOYEE

Re: Service Order Number: 13349877 on 2/19/26
I was billed for $150.99 and told that the part required to repair my Snapper snowblower was not available so I paid $150.99 for nothing. By the way, I found the required part on line in five minutes. This is the reason that it will be a cold day in hell if I ever use Sears Home Services again.

Dick Langenbach

Hector did an amazing job. Extremely professional, he explained everything and was nice enough to wait for me when I was running behind for our appointment. Really appreciate Hector, great technician and person

Arnold was great and he walked me through what was happening with the repairs. He repaired my snowblower and gave me some pointers on seasonal maintenance. He is an asset to the Sears Home Services crew. There should be more like him.

Andrew did an excellent job diagnosing and repairing my gas dryer. He was both very professional and knowledgeable.He was able to fix the dryer quickly which was very appreciated. He’s an excellent technician. I have always had great service from the Sears technicians and I highly recommend them.