Reviews of local pros in Plainview, New York

Terrible experience with their management. Non responsive to clients issue with Petro installation team. I would not feel comfortable letting them in my home again. Made my family feel uncomfortable ! They were disrespectful, inept at doing the correct work needed to have service come back several times and left the work area a mess. Management had nothing to say or offer corrective measure. Really disappointing!

Do yourself a favor and stay away from Petro.

I knew when I signed up for them about 1 1/2 years ago that they were the high priced provider. I figured at least the service would be good...I was wrong. Getting them on the phone is a hassle. Then getting a reasonable response is even worse.

I have been on autopay and auto delivery so haven't been paying much attention to the oil price. Then a few weeks ago I got a delivery and the price seemed totally unreasonable. I called around and found out that Petro was $.95/gallon higher then the next most expensive provider in my area. I called Petro to see if they wold give me a more reasonable price. Of course, I had to go through ,utiple people and pultiple conversations before I got a ..well..we will give you a $50 credit. This was obviosly miniscule since my delivery was close to 400 gallons. Then I found outt hat sometime between me finally getting in touch with a salesperson to discuss the price and my call withth operator a few days prior that my account was put on "pause" without even informing me. I guess that is Petro's modus operandi whenever a customer calls and says the price it to high. They just freeze the account and don't tell the customer. Good thing I didn't wait for them for my next delivery. After I spoke to customer service and got my $50 credit and had my account reinstated, I decided to shop around for a new oil company.

After finding a new company the following week, I called Petro to cancel my account. I had to speak to three people over two days to get the account closed. Everybody I spoke to,,after grilling me about my new company, new price,etc, then said they didn't have the authority to close the account ( Funny how the main operator froze my account just a couple weeks prior.). In the end I just hung up because at no point would agree to close the account. An hour later I got an email the account was closed. They rescinded my $50 credit.

Ther is nothing good to say about this company. Service is mediocre and best and they don't really seem honest overall. They seem to be trained to give people the runaround.

My recent experience reviewing bills, overages, price ceiling plans, and balanced budgeting (for two homes!) went surprisingly well!
The rep was patience, listened to my concerns and needs, and worked with me to explain the options that in the end got me exactly where I wanted to be. Give the complexity, one of the best customer service experiences I ever had. Kudos to the Customer Care team!

We wanted to pause our deliveries because we were moving. They said they would put a pause on our deliveries. They ended up not doing so and shipped oil to a house…we no longer live in. Then they said the best they can do is give us a small discount..for oil we aren’t even using. Spoke to so many people but no one wanted to help but they admitted that after listening to the phone call (because all phone calls are recorded) and said it was their employees fault for not putting a hold on it as they said they would but there was still nothing they can do besides…a discount. Been with them for years but that’s how they treat their loyal customers. Now we canceled our contract and got a way better deal and better service.

EDIT: So surprisingly I did get a call from someone named Kaitlyn who actually showed customer service and seems to actually know how to treat their customers and went above and beyond to help with the process, review everything, and finally showed some compassion and care on the situation. She helped resolve the major issues and even made it a lot easier and faster. She’s the only reason why I’m changing this 1 star to a 3 star. It sucks that this all still happened but at least they still have SOME employees who are passionate about their jobs and have great customers service skills. 5 stars for Kaitlyn for saving this company!

Very unprofessional tech came to my house, lied that he called before then left cursing (and did not do the service) after I showed him my phone. His boss Robert called after and instead of apologizing took his guy's side, used his language.
Most unprofessional service I ever experienced!

Update (September 2025): sales "gems":
-"we cannot fill the tank if it has more than 5/8 in to avoid a spill"
-"we only fill to 80% of capacity so the driver has time to shut off the hose when he hears the whistle" these were ways to make me wait for a new, higher price contract.
Their "capped, guaranteed for 1 yr" price is $1 ( one dollar)/ gal more than the COD market price. Do your math (you'll find you would pay at least $1000 more yearly).

Yesterday I call to refill my propane and they told me they will come in the next day and they
didn’t came

The best service provided by a petro home service technician. I am very pleased with the service provided and results of the work. The accuracy, quality and reliability of the work provided by Petro deserves a 5 star all way! Manorhaven NY

I just had my annual A/C tune-up by Daniel. He was very thorough in checking the air handler and compressor and gave me a detailed explanation of how the system was running. Before he left he made sure that all of my concerns were addressed. 5-STAR TECH!!!

So far, so great. I chose Petro because they were persistent in wanting my business. The operator who enrolled me in their 1 year contract quickly dispatched a truck within one day to come fill my home's heating oil tank, which was badly needed right before Thanksgiving. The service technician, Christopher, who came out about 1 week later was excellent. He answered all of my many questions about the furnace, oil tank, and how to improve home heating efficiencies. The once a year furnace tune-up comes with the contract.

I have been a long time customer of Petro for both my oil and propane needs. Petro has been excellent. Fair prices, excellent technical service, excellent oil truck drivers, and readily accessible customer service whenever needed. What I like about Petro is that they have and will command whatever resources are needed to resolve any issues. They are in the "peace of mind" business. They deliver.

I signed up with Petro to fix my oil furnace, and they scheduled a technician to arrive between 5:30 PM and 8:30 PM. Unfortunately, the technician never showed up, and I didn’t receive any communication to inform me of the delay or rescheduling. I had to call twice to follow up, only to be told that they couldn’t provide me with another time window. This level of service is deeply disappointing, especially considering I have a family relying on a warm home. It’s unacceptable for a company to show such disregard for its customers' needs. Petro should seriously reflect on its service standards.

Great company have been with them over 30years. Always deliver on time. The service department is good and the technicians. They send out really know what they're doing so great company. Great prices. You can lock in your price and you can tell them when you want them to deliver Your oil.

Petro charges way more than every other propane delivery service. They charge $5.50 a gallon. When I call and say that their delivery service is to expensive, they respond with the threat that Petro will remove the propane tanks, and good luck finding a replacement.

Michael went above and beyond to resolve the issues, showing up the same day despite the short notice. Overall, the company provided great peace of mind.

Asked multiple times not to overwhelm me a 68 handicapped woman with high oil deliveries and all they care about is $$$. They Keep hitting me with expensive deliveries at VERY high oil fees after being with them for years! Just another we don’t give a damn about you just $$$$$

We’re just moving into this new house since our boiler are not running well Vincent Technician come out check and repair all the necessary. Keep this old boiler running hundred percent great service. Vincent are super nice well knowledge about boiler Recommend me getting multiple zones so I can run this house more efficiency. Love him if I have any problem in the future I’m requesting Vincent to stop by from Petro home services. Thank you Vincent!!!

Once again there is no point in having a service contract with this company. I have service agreements for central air, water heater and the oil burner and all are the top upgraded contracts, That are supposed to be 24/7 emergency service but that is a lie, 24/7 service does not exist with this company so that's false advertising. I called this morning explaining I'm hearing loud noises from the burner and I am nervous to turn it on. They gave me an appointment between 5-8 today. 8pm comes and I get a call they have to cancel and could care less it's freezing and I can't turn the heat on, I get they could be here in two days maybe was the exact phrase. I am so sick of this with this company it's the fourth time this happened. Which also tells me they never fix it right in the first place. So now l'il have to go to a hotel which petro wont reimburse so l guess add that to the price of the very expensive service contract I purchased. I will be asking for a refund of all three of my policies and finding another company.
Hopefully the calls are recorded incase something happens to this oil burner. Definitely fraud to offer 24/7 service but never offer it.

Petro came to my house recently for my free annual tune up. Sean was knowledgeable, friendly and knew exactly what he was doing. He explained what he was doing and cleaned up after he was finished. The days of technicians being gruff, unfriendly and messy have passed. Sean is clearly a new generation of techs and a huge upgrade. Congratulations.

I had an absolutely dreadful experience with Petro Services. I don’t have heat in first and second floors of my house. I called first time on Wednesday after I realized that there is a problem. I was scheduled the same day from 8-11. I called around 10 to find out the status of my service and was told that they are not going to be there until 2am. I work so I asked to re-schedule it for Friday from 3-5. On Friday (today) I got a call at 11:45 that the technician is ai the house. I explained that I am at work and is scheduled from 3-5. Nobody showed up. I call again at 5 and apparently was told that they are not technician has been there. After I explained the situation I was put on hole for approximately half an hour after which I was told that they are not best they can do is is to send someone from 10 pm to 1 am. I said that it is unacceptable and was transferred to supervisor Kevin who confirmed that nothing could be done. I ended up scheduling call for Sunday morning! I have beep Petro customer for more that 20 years. To say that I am very disappointed and sad is to say nothing! I could never imagine that that quality of service could fall so low and to be so unsatisfactory and disappointing!! Sincerely OlgaFalkowski

Been a Petro customer for almost 14 years. Ralph Archer provided excellent customer service today, when there was an attempt made for oil delivery and it was unsuccessful. He instructed us on what to do, to clear the snow, and once this was done he dispatched a tech and a "helper" to come to the house and continue to shovel the snow and find the hole where the oil would be refilled. Thank you Ralph and Petro, the Reznik-Milholland really appreciates it, and now we will be warm for the six more weeks of winter we expect. Thanks again A++++++

HOMEOWNER BEWARE! My mother has a service contract with them which has 24/7 emergency repair. We are experiencing the coldest days here and she has been 2 days without heat. They make you deal with an automated phone system and when she finally got someone, it turned out no one was coming. We are going to search for other options and make sure to advise as many people as we can to AVOID THIS COMPANY.