Reviews of local pros in Plainview, New York

Was very surprised and pleased to have the service call scheduled for the same day that the service call was requested. The service person actually arrived a few minutes before the 5-8PM time frame scheduled for this address. The service person was very attentive as I described the problem and what I had already perceived to be the cause of the problem (possible defective valve in the domestic hot water system) which prompted my request for professional guidance. Once he had checked out the system the service person also concluded that the valve was defective and had to be replaced. Since the defective valve was part of the domestic water system and not the boiler hot water system under Petro it was recommended that an independent plumber be contacted for the valve replacement.

Response to a request for home heating service was very good, with same-day service call scheduled. When he arrived, the service technician was prompt, courteous, knowledgeable, and installed a replacement thermostat quickly. However, there was no choice of thermostats, and the one installed is very hard to read for its programming instructions and has no backlight for ease of reading.

My husband called to see about getting our burner serviced as it was setting off the smoke alarm and within an hour Sasha (tech # 646) was at our house. He did an amazing job, took apart whatever he needed to and cleaned the whole thing out. It is near our dryer so it had a build up of lint in it which was burning every time the heat kicked on. He was very clean, professional and efficient. He was also very knowledgeable and thorough and really seemed to have our best interest at heart and we will forever be grateful for his work!

Excellent customer service who scheduled my emergency quickly and with genuine concern. Technician arrived on time and was friendly and professional. He identified the problem quickly and rectified it. Over the years I have experienced many companies but Petro is definitely the best and I highly recommend them to everyone.

In my opinion. Petro is the worst company to deal with. Long time customer. Overpriced mini split AC unit. Installed with defective line sets confirmed by over 4 Petro technicians. Do not follow manufacturers guidelines for warranty parts.Over $1000. Dollars in troubleshooting and still can't put in writing what the exact problem is. Can only say " looks like" but willing to charge me labor and which would void 6 years remaining on unit which was confirmed by manufacturer.
Oil prices also high. Techs don't vacuum air intakes on boiler when scheduled for a cleaning.The list goes on.Field Mangager outwardly rude.
STAY AWAY FROM PETRO!!! Otherwise you'll be contacting BBB and the Attorney General Consumer affairs.

I have been using Petro for several years. They are usually pretty good at servicing our needs but for the past several years they have allowed us to run out of oil in the beginning of the winter. This past November they scheduled a delivery and didn't show up. A week later when I realized it, I called them. They assured me they were coming that day. I asked them not to let me run out of oil. No show again. We ran out of oil in the middle of the night. It was freezing in the house. I called the emergency #. They couldn't come until 9pm! 18 hrs after I woke up to no heat. I called back after they opened and Luckily they sent an oil truck a few hrs later but still no heat because of clogged nozzles so we had to wait for a tech. We have vulnerable people in the house and this is totally irresponsible of Petro.

We have been customers for over 20 years. Service is always handled professionally and in a timely manner. Sending updates via email let me know the approximate time our technician would arrive. Thank you for your commitment to service. Jamison our technician was professional and did an excellent job.

Petro provides excellent service. Their technicians are friendly, knowledgeable, and conscientious. We have been customers for over 30 years and hope to continue our business relationship for many more years.

They don’t have a “minus”star review. As a Petro customer for decades, this company has, like their installs, fallen into disrepair. The hot water heater I bought from them 7+ years ago leaked and fell apart. Over warranty by less than 5 months, Petro was only interested in selling a new heater and not even pro-rated. They subcontract their installations. The most recent installation of a new boiler, was attempted by drunk men who showed to my home but could not work because they were drunk. When they returned the following day, the banged and gouged the walls both bringing the new boiler into the house and removing the old boiler. My complaints about the hot water heater have fallen on deaf ears. We’re now going to Small Claims Court and I’ve hired a reputable firm that was cheaper for the same item by a significant amount of money. The installers weren’t drunk, I didn’t lose a days pay because they were not able to work the day I took off for the installation and they didn’t damage my home in the installation/delivery process.

I will never use another company again for my oil and propane services! Petro is the best! I love there monthly payment plans, look into it! very competitive pricing in a down economy where everything is up!

From the moment I called the Petro service number, my experience was great. The woman who handled my need was wonderfully professional and personal. I was advised that a service repair person would arrive between 9:45 AM and 12:15 PM...the arrival was at 9:45 AM...and the repairman immediately went to work, identified the problem and addressed the repair that was necessary. An hour or so later he left with my system perfectly personal. He was totally professional and was completely personal...he cared. My whole experience was a continuation of the quality service that I always receive from Petro.

STAY AWAY UNLESS YOU WANT TO BE FORCED TO REPLACE YOUR OIL TANK!!

Prior to my first delivery, Petro came to my house for a "courtesy" service/check up on my furnace & tank (my mistake for letting them inside). The technician then declared that my tank needed to be replaced, and "red capped"/"red tagged" my tank. Apparently, if an oil company red caps your tank, then no company is allowed to deliver you oil until the red cap is removed.

Petro conceded that my tank wasn't leaking, but they claimed that it might start leaking soon. Other than pointing to some slight discoloration, Petro couldnt provide any evidence or reasoning for how they knew my tank would start leaking soon—I guess they can predict the future. Petro never provided me a report of their assessment either.

Petro could, however, recommend a specific business that could replace my tank. Because of the strangeness of this all, I can only assume Petro, at minimum, receives some sort of kick-back benifit from this company, if not some sort of direct benefit (same parent company, for example).

I called another company to replace my tank. They correctly guessed, "Who tagged your tank? Petro? Yea they do that alot."

Bottom line, Petro callously and flippantly cut me and my family off from oil deliveries, for no apparent reason, unless I spent $5,000+ to replace my tank—3 weeks before Christmas, in the middle of winter. Dangerous, callous, and unnecessary. Stay away. Never let them in your house.

Petro came and serviced my boiler . The technician left the hiker
Full and blew the valve . Flooded the entire basement . I posted the video to yelp. Absolute incompetence . Litigation inbound !

Absolutely horrible company and service.

1) They delivered oil to some other address and charged me for it;

2) Then, they mandated that they "send a technician out" to confirm that they had not delivered oil to me (which he clearly confirmed - and also "serviced" my furnace) and charged me for that;

3) Then, my furnace stopped working immediately following that "service" so, I had to have ANOTHER service tech come out - and they charged me even MORE for that;

All the while, NEVER adjusting my bill, despite multiple, repeated calls and conversation with them about these issues.

Absolutely no accountability or follow-through. Horrible service. I'd give it zero stars, if this site would let me.

Top service. Chris M came by, he is the most professional and knowledgable specialist I have ever met. We are coming from Slomins and we want to show our gratitude towards Petro as it is not even comparable the difference in the level of service. 10/10.

We've been using Petro for a number of years, and the other morning ran into our first ever problem with the boiler. They got an appointment quickly for us, and the service tech Sasha was great. He took the time to explain what the issue was, what he would be doing to fix it and was done withing the timeframe he provided. Everything is working great now & we have heat and hot water again! Thanks so much for the great service!

Canceled my heating oil delivery service due to extreme high prices and poor customer service. Months later they delivered again and immediately sent the bill to collections. Nasty people!

I bought my house a year and a half ago. Always had natural gas and bleeder valves on the baseboards growing up. First time experiencing a closed loop circuit and an oil heater. Baseboards in my bedrooms were cold. Called Petro to come take a look and I couldn’t be happier that Tommy Cassano showed up. He was able to not only bleed the system efficiently and quickly, but was able to give me some advice that not most others would. If I ever need another service/tune up, I will be specifically asking for Tommy.

Petro/General is the best. The employees are great. Their processes and training are above as well as their behavior, their accountability and their consistency. They know about service. They are an excellent company.

Make sure you cancel your contract with them over the phone if you don’t they will charge you the maximum

I have been a customer for 10 years. 2 days ago, we ran out of oil and called them for a refill. Until today, we are still out of oil, our house is freezing cold and we don’t have hot water. I have made countless phone calls to ask for delivery. Until tonight, all they tell us is that they will send a technician to us tomorrow morning.