HVAC reviews in Rochester, New York

I had my ducts cleaned and I purchased the dehumidifier. The guys who came were very professional and friendly. The cleaning was good but I didn't have that much come out ... guess I'm cleaner than I thought.
The dehumidifier is excellent. Works great so far!!!!

They live up to their name. PROS! Sean and Hector arrived on time were both very polite and helpful. I hadn't had our house done in a long time so we had to really work at getting all the vents unblocked and ready to go. Despite that, they were awesome and the house has already shown improvement.

Hector and Marcus were great. Prior to them servicing our home the house smelled of cats due to previous owner having multiple cats.

After Hector and Marcus finished the house no longer smell of cats!!!

Picture showed some of the stuff they vacuumed out.

They were professional and polite. I Highly recommend them.

This is an honorable company to do business with. Their colom duct cleaning system is top notch. I would highly recommend their products and services.

Hector and his crew were right on time. He went over what they were going to do. Cleaned everything up. Hector also spotted a flaw in the duct system and suggested i call a HVAC specialist to check it out. Our ducts are nice and clean and i can tell the difference.

Wonderful service! We couldn’t believe how much dust/debris was removed from our ducts. Our home feels as and looks so much better. We would recommend this service 100%.

The entire company is very good at communicating. There is no high-pressure sales. On the day of service, the technicians called ahead to say when exactly they would be arriving. A whole team of people attacked my house and cleaned my ductwork which contained 42 years of dust. There was an immediate difference in the ambience smell of the house, Clean. I did have some minimal damage to paint on air vents, but nothing that a couple bucks couldn't fix. I found this company through Jim Salmon Home Repair Clinic on WHAM. Mr. Salmon recommended them and so do I.

I have gone back and forth about sharing my experience from February but I wish someone would have warned me, so I’m sharing my experience for others. I contacted 3 companies to clean my ducts and get estimates. Indoor Air Professionals was over $500 higher than others, but I chose them as they said they provide a higher quality with their patented machine, which will have much less holes in my ducts and better cleaning as they push and pull…. I’m very disappointed in the service, quality of work and the photos attached prove it. These were taken right after they cleaned! I came early at 6 am to the house to take off all of the vents as many were painted to make it easy for their team when they arrived at 8am and because I could take the time to have minimal damages which took lots of time plus a lot of effort to not peel the paint.  Imagine my shock when I went through the rooms after and saw they put them back on the wrong way in many areas, so the paint lines didn’t line up, they made damage to the walls, screws and vents when they put them back on, as they should only go back on one way especially when painted. They said because they were originally upside down, which doesn’t matter they should go on the same way they were. Also there were not 1 or 3 holes in the ducts but 12 new holes made, even though they promised less holes than others. I sent all of this to the company, they sent out a technician Hector to review all of this, which he confirmed and while he was here, he actually discovered my basement dryer duct was actually completely disconnected from the outdoor vent when they cleaned it and was blowing right back into the house which an extreme fire hazard! Thankfully he reconnected it with the HVAC metal tape I had on hand luckily! I had to spend additional time and money painting the walls and the vents AGAIN in the rooms which were just freshly painted by professionals as Indoor Air recommended they complete their work after the painting and floors were done to clean all of the dust in the ducts. To make matters worse they loosened a piece of drywall tape on the vent in the 2nd floor bedroom and every time the furnace kicked on, it would hit the walls and flap inside so I had to call another company to come and get it out! I reached out multiple times tot he company, I sent 4 emails and left 3 voice messages and received ZERO responses until finally I called each day after 3 weeks later. Laurie said it was because there was a video attached of the errors “that did not allow her to receive it” yet that doesn’t explain why she didn’t get my 3 voice messages. After my persistence she asked me what can to make this right? I was so caught off guard and upset that I just said a $200 credit which I completely regret! I actually shouldn’t have to pay for the awful service at all!!! But I paid $1,386.48 like a fool! Even their filters caused an error, so I couldn’t use them with my Ecobee thermostat. I EVEN had to pay another company to correct their errors. When I reached out again to Keith the program manager, he actually said “Laurie has been very responsive with your concerns” that’s laughable! Be warned, just because it’s more expensive doesn’t mean they provide a higher quality service, I have each email and phone call documented and I provided all of this to the company and these photos provide the proof you need not to contact Indoor Air Professionals as Keith’s final response is “I don’t believe that there is anything else that we can do for you and sorry that you did not have a good experience with our company.”

The service representatives were very polite and explained what they were going to do so I understood. They showed me the final results and cleaned everything up and you wouldn't even know they were here. If I need to have this service done again I would definitely have Indor Air Professionals do the job

Hector and Marcus were on time and hardworking. They made sure everything was cleaned and complete before leaving. My heating and cooling ducts and dryer vent were cleaned. The Carberra gel treatment was so pleasant. I have noticed a quieter running furnace and no dust in the sunlight. My house is 100 years old and I am the second owner. We found an adorable spoon which has had a home in the ducts for many years.

Our entire experience from first call to finished work was friendly and professional. We just bought a 100 year old house and the ducts had obviously never been cleaned. If you're thinking about doing a duct cleaning you should give these guys a call.

Great service from estimate, chimney cleaning and cap demolition and new concrete. Best deal available in Monroe county!

The entire process of the estimate the measuring and the installation went flawlessly and my wife and I couldn’t be happier with how the new hip and Ridge looks on top of our chimney in Irondequoit
Rich Moll

Sean was very professional and did a great job explaining what was needed to be done. He did a great job in cleaning the fireplace. I would recommend this company and Sean.

Sean was Very polite & informative while giving us an estimate.We are very pleased with our new chimney and how it looks with the lower part on the house that is 49 years old. The 2 masons whi did the work were very friendly and professional. We would definitely recommend Felgemacher Co.

They were fast and efficient. Very knowledgeable answers to all of my questions. Incredibly personable and professional. Fairly priced. Early to the appointment, which was definitely helpful. I will be coming back to them on a yearly basis for cleanings and inspections.

Nick and his crew were great. Professional, detail oriented and performed quality work. Obvious that they took pride in their trade. Also took the time to set and clean up properly. Had great communication with Sean initially for the estimate and job to be done. Really good people from my experience. My only recommendation would be that communication was isolated/direct with Sean and Nick. Scheduling and communication with the Buffalo office was inefficient and lacked customer investment.

Great inspection of our fireplace and chimney. Showed me all the before and after pictures of the cleaning. Made suggestions for future maintenance and answered all my questions. Would recommend 100%!

Great job! Nick kept me informed about the next steps and time remaining. Kept everything clean inside and out. I didn’t have to do any cleanup after they left. Job looks great. I could tell that they were thorough and that they were going to do a good job.

Felgemacher did an "old school" job on my chimney. Attention to detail, quality materials, and fine craftsmanship yielded a beautiful outcome.

Very happy.

Thank you.

Not only was it easy and quick to schedule the appt., but the chimney sweep showed up on time, was very polite and conscientious, and very thorough. Matt did an amazing job (I never have to be concerned about my furniture or carpets with you folks). It’s a pleasure to do business with pros!