HVAC reviews in Staten Island, New York

Juan delivered a great experience - thorough, knowledgeable, and extremely polite, making us feel right at home.

I was very satisfied with the service. A replacement furnace and new hot water heater were installed efficiently. The technicians were extremely polite and professional throughout the process.

A very positive experience.

They can't fix in-wall AC units, but that's fine since I learned how to do it from a YouTube video - now I'm the expert on my own system.

Staten Island's top-rated heating and AC company is Community II. They consistently deliver exceptional service, especially during emergencies – a rare feat in the industry.

Community II delivered top-notch service with friendly staff. Their work exceeded my expectations - I'd wholeheartedly endorse them for any HVAC requirements.

The service was satisfactory.

Excellent service is always provided.

They got back to me quickly and promptly shipped the replacement part. The technician arrived on the scheduled date, and I appreciated their efficiency. Their customer service was top-notch, and I'm extremely satisfied – honestly, they exceeded my expectations.

I've been working with Community 2 for years and couldn't be more impressed. Their employees are always friendly, kind, and prepared, never leaving until the job is done. The service itself is top-notch and extremely reliable. When I needed urgent assistance after my air conditioning broke at 1am, they responded in under an hour and had it fixed within half a hour of arrival. This company truly exceeds expectations - their professionalism and work ethic are unmatched.

The technician identified the problem and fixed it effectively.

They showed up quickly when I needed them, were polite and gave a fair deal. The whole experience was top-notch from start to finish. They did an excellent job and I'd definitely suggest them.

Todd did a great job, very professional and thorough. His work was spotless and he quickly spotted the problem. Highly recommended, I'd choose him again in a heartbeat.

Great experience with this company. They identified the issue promptly and delivered on their timeline. The owner and team were friendly, approachable, and made it simple to communicate.

I had the misfortune of dealing with Community II HVAC contractors for what turned out to be one of the worst experiences of my life. They convinced me that installing a Trane furnace was necessary, despite it not being available in my area. The owner, Mike, came to assess my old 1988 furnace and recommended a 100,000 BTU model without considering whether it was the right size for my home or if it would fit the existing space.

The installation team arrived on a Friday with an estimated price of $6500, but what started as a minor issue turned into chaos when they realized the new furnace wouldn't fit in its designated spot. Despite multiple attempts to rectify the situation, I was left without heat for several days, including a weekend in April, while one of my children struggled to stay warm.

When I attempted to install a new thermostat, Nest, I was informed that it couldn't be installed in the same location as the old one due to its specific wiring requirements. This led to further complications when trying to find an alternative solution. The owners seemed oblivious to these issues, with the son acknowledging that his father didn't have extensive knowledge of modern thermostat technology.

The installation itself took an eternity, and when it finally worked, I was greeted by a cacophony of air blowing loudly from all vents – clear evidence that the furnace was oversized for my home. Despite my concerns, the company showed no interest in making things right.

When I reached out to the owners again, they made excuses about the job taking longer than expected and eating into their profits. When I pressed them on why they scheduled the installation on a Friday, despite knowing it would leave me without heat over the weekend, they failed to provide a satisfactory answer.

The only positive note in this otherwise disastrous experience was that Trane investigated my complaint and acknowledged that Community II had failed to meet expectations. Unfortunately, their subsequent communication was limited.

Things took another turn for the worse when water started leaking from the drain pump onto my floor. The installers had forgotten to remove a crucial part of the packaging, which caused the issue. While I won't delve into the full extent of my horror story due to space constraints, it's clear that Community II's work is subpar and their customer service is non-existent.

In short, avoid Community II at all costs unless you want to experience frustration, wasted time, and a potentially damaged home.

I recently hired Community II to expand my home by approximately 2000 square feet, which led to the installation of new heating and air-conditioning systems. When it came time for the central unit, I wasn't entirely sold on my contractor's proposal or recommendations. Feeling stuck, I turned to Facebook to see if anyone knew a reliable company that could help.

That's when Community II caught my attention, and I reached out to them immediately. Heather, one of the owners' wives, responded promptly, and Michael, the owner, visited me the very next day to discuss my needs. He was accommodating and made some suggestions I hadn't considered before.

Heather also brought her husband's son, Anthony, to our meeting, who discussed pricing with us. Both Michael and Anthony returned the following day, and we eventually signed a contract that was fair in terms of cost.

Community II started work at 6 pm the first day and resumed their activities at 8 am the next morning. The project leader, John Forman, led an efficient crew that worked diligently to complete the job. What impressed me most was how well they interacted with my existing plumbers, as I had installed a humidifier and drain.

During the entire process, I couldn't find anything to complain about. Community II went above and beyond, even offering additional assistance with various household tasks. They helped me connect my TVs and even provided a spray foam service. Their professionalism made me feel like part of a family.

I'm proud to be a part of the Community II team and appreciate the exceptional service they provided throughout this project.

I was left feeling frustrated after a previous HVAC company failed to help me, but thankfully, Mike from Community II stepped in. A family friend referred him, and he came out to assess the situation, providing a detailed explanation of what needed to be done. His estimates were spot on, and I didn't get that level of understanding from other companies I contacted.

Once we finalized the plan, Mike sent over his team, John and Jude, who got the job done efficiently. My ductless units are now up and running, ready for summer. What impressed me most was how knowledgeable Mike and his team were about my specific situation. I highly recommend Community II – they've earned my business as my go-to HVAC provider for maintenance and any future issues.

I'd highly suggest Community 2 for heating and AC repairs. They hit the ground running, sending a courteous tech who swiftly identified the issue and got my system up and running in no time. Great job, Todd and Community 2 - thanks for top-notch service.

They showed up on Saturday to assess our AC unit, made a quick assessment, and charged $179 before leaving. Claimed the issue was with the compressor within five minutes of starting work. No further estimate was provided. Given the heatwave and my elderly parents' needs, I expected follow-up but got nothing by Wednesday night. Their business practices are questionable, and their customer service is non-existent – they've lost me as a customer.

I've been impressed by your team's dependable and efficient service. The personnel are friendly and competent, making it a pleasure to work with your company. The completed project meets my expectations, with everything functioning as promised. Your organization provides excellent customer care, which is why I'm happy to endorse you to others.

Todd arrived promptly and delivered exceptional service - he's an asset to the team. If they could double their workforce with people like him, it would be impressive. Looking forward to his return visit.