Home Services reviews in Apex, North Carolina

We have used Kat's Cleaning Service bi-weekly over a year now and they always do a very good job. The owner is always following up to make sure you are happy with the cleaning service. The team is always on time, friendly and very responsive to any special cleaning needs.

Very impressed by Kat's Cleaning, and glad we found them. Staff was very friendly and courteous, and I appreciated that they arrived in a company vehicle and wore uniforms, which lent itself to an air of professionalism. Was exceptionally impressed with how they not only cleaned our rooms, but organized some of our untidiness and left the room looking beautiful as well. Thanks, Kat's!

We are honored to have Kat help us keep our home clean . My husband and I keep saying that we are so lucky to have found her . Our floors have never felt so clean , and for days , how does she do it, and in a timely manner ? She’s great!!!! Our bathrooms smelled so good too. Thank you so much Kat for allowing us to enjoy our home after a busy day of work

What a great experience...the team at Kats has been patient and accommodating as I've transitioned from one service to another. With allergies in our family I have to be a pit particular and they have gone above and beyond and they are especially efficient! Follow up, minor adjustment, and today was perfect! Such a nice treat especially the day before a holiday. Thank you!!!

I recently had Kat's team clean my elderly parents house for the first time and my parents are very pleased with the results. The ladies were thorough. I will be using the team monthly going forward.

Kat and her team were fantastic at getting us on their schedule for a move-out clean where we needed them on a specific date & time due to a compressed moving timeline! Kat's communication was phenomenal, the team arrived as scheduled, and they completed the job timely. They did an amazing job getting the house clean for the new owners! Definitely recommended!

I cannot say enough good things about Kat's Cleaning Service. They were incredibly responsive when I requested a quote, detailed to ensure I knew what was covered and what to expect, and the team was so friendly and professional. I am very pleased with the cleaning service they provided. I highly recommend them and will continue using them in the future.

My family have been using Kat for nearly 4 year, they have been coming every 2 weeks like clockwork.

In that time we’ve had great service overall. On a handful of visits (over 4 years) if we felt something was missed they were prompt to fix the issue.

Communication from them is great. They txt 30 min before they arrive (within the time slot you book) AND if you’re out they text when they are finished.

Another big plus is see with Kat is she is fully insured and does not mess around. We had an unfortunate accident where a cleaner fell through a shower door (accidents happen!). Thankfully the cleaner was ok with minor cuts and bruises. The response to fix the door was rapid. Shoot, I was holding up the process allowing the company to come replace the door.

Bottom line. This outfit works hard to get it done. And they pull it off. Great friendly teams, and Angel is always there if I have random requests or wish to reschedule.

BEWARE!
So many issues but the final straw was refusing to take responsibility for spilling a substance on carpet that took the color out when it dried, causing permanent damage. After repeated attempts to get a response, I posted a negative review and at that point received a call from Kat. She denied that they had caused damage and asked if I had video proof of them causing the damage! Who has cameras all over their house recording cleaners? Kat was very unprofessional and disrespectful, talking over me and attempting to twist the issue. If she responds to this review, as it appears is her habit, she will try to discredit me, but it is simply a matter of her refusing to stand behind her work.

Kat's cleaning service did an amazing job cleaning my house after I moved out! They went above and beyond and I would definitely use them again and will refer them to any friends and family that need a cleaning service. I was super impressed!!

Kat's team did an amazing job cleaning my house. I have them clean every other week. 10/10 I recommend. The manager follows up after every cleaning to insure the satisfaction of the service.

Kat and her cleaning team are wonderful! I contacted them to clean my home and will certainly continue to have them back on a monthly basis because they did such an excellent job. Very friendly, professional, responsive, thorough…everything that you would want from a great cleaning service team!

We got our first house cleaning from Kat's cleaning service.
Norma and her team did a fantastic job. They went above and beyond. The house has never looked better

I had Kat's come to start cleaning after my other provider stopped. There service is heads and shoulders above the services I have been receiving. They did a fantastic job on the window seals, and dusting. The baseboards look good as new. They ensured my satisifcation prior to leaving, and look forward to this relationship as this service is phenomial.

Amazing cleaning from my kitchen cabinets and baseboards through out my home.I was amazed as their efficacy and pleasant demeanor. I am a senior and my husband Andy,had been ill so it was difficult for me to do certain things so I am grateful for all they did.Highly recommend this wonderful company!

We have been using Kat’s cleaning service for many months and have been very satisfied with our services. The cleaners are prompt, friendly, and communicate prior to arriving. They help keep our house sparkling clean. We would highly recommend them to anyone needing house cleaning!

WOW is the best word I can think of to describe the amazing job this team did. We asked for a move-out clean and it was done fast and thoroughly. We couldn't be happier. Angel is a great communicator and so easy to work with. After calling and talking to multiple other cleaning services prior to deciding on Kat's Cleaning Services, LLC we can't say enough about how important it is to have someone to talk to who will explain the process, pricing and follows-up with you. If you need any sort of cleaning done for your home, I highly recommend that you contact this company first!

I got the deep cleaning services and from the start the experience was amazing. The folks on the phone answered my questions and did such an amazing job helping me understand and book my service. Angel and Ruth really spent time making sure everything was done well and now it feels like a whole new house. I will definitely recommend this company to everyone!

I would strongly advise anyone considering this cleaning service to read through both positive and negative reviews before making a decision. Unfortunately, our experience with this company has been highly disappointing, particularly in regard to customer service and the handling of an issue that arose after a cleaning. We suspect their business strategy is to perform a spotless first deep cleaning and following up with new customers to ask for good reviews which continue driving net new business.

Initially, we were very satisfied with the company's first deep cleaning, and we left a positive review as requested. We then decided to schedule recurring monthly cleanings. While the subsequent cleanings were adequate, they did not meet the same standard as the initial one. However, we continued the service for several months, as both the office staff (especially Angela) and the cleaning crews were friendly and professional.

The problem began on November 18th, when a cleaner from the company came to our home. After the cleaning, we discovered that the wands of a set of window blinds had been damaged. The blinds, which were located in a rarely used room, were always left open to allow the lights in. And they were left fully closed after the cleaning, which is why we noticed the issue. Upon attempting to adjust the blinds, we realized the mechanism was broken and no longer functioning.

We immediately contacted the office the same day, and the office staff Angela responded in email and apologized, offering to let us hire a handyman to assess the damage. We did so, incurring a $253 fee for the repair. When we submitted the invoice to the company for reimbursement, we were met with an unexpectedly hostile response from the business owner, Kat. Kat denied any responsibility for the damage, questioned the validity of our claim, and refused to acknowledge the evidence we provided, including the invoice from the handyman. Throughout our conversations, Kat was dismissive, combative, and failed to allow us to speak, which was both unprofessional and distressing.

Despite providing all necessary documentation and engaging in a prolonged back-and-forth, Kat ultimately insisted that the blinds were likely damaged due to wear and tear, not by their cleaners. Additionally, she dismissed the repair costs by suggesting the payment method through Angi's List made the expense invalid, even though the service was performed and paid for directly by us.

This experience has been frustrating, emotionally taxing, and time-consuming. As parents of young children, we simply do not have the energy to engage in prolonged disputes over an issue that should have been resolved promptly and professionally. We have used other cleaning services for over five years without encountering such a situation, and the lack of accountability shown by the business owner is concerning. The business owner’s refusal to address the issue and her rude, unprofessional behavior have left us questioning whether this company values its customers and whether their employees feel supported when incidents occur during cleaning and whether they feel safe to report such issues.

We have come to regard the $253 we paid to assess the damage as a loss, along with the emotional toll this experience has caused. While the cleaning itself was generally acceptable, the customer service we received was well below expectations. A quick look at other reviews on Google or Yelp reveals that we are not alone in our concerns about the owner's rude and disrespectful attitude. In fact, the owner's response to many negative reviews has been, "we were not able to locate you in our database." Based on our interactions with Kat, we are not surprised by this approach and fully expect her to continue denying these issues. Nonetheless, we felt it was important to share our experience so that others can make an informed decision and hopefully avoid a similar situation.

Kats cleaning company is amazing! They have done a Fabulous job cleaning my home! The staff are really great to work with. If they miss a spot, I politely mention it to them and they immediately fix it without any issues. I highly recommend you check them out if you need your home or business cleaned. ☺️👍

Where do I start? The cleaners were absolutely amazing. After losing my husband last year, it put me in a depression. A friend of mine mentioned a fresh start and got me a deep cleaning as a surprise. as soon as I walked in, I started crying but only good tears! Thank you so much for the care in details. I plan on having the cleaners back! Thank you !!!!!!! 🙏