Home Services reviews in Apex, North Carolina

The experience I had with the employees at Kats Cleaning Service was amazing. The team was on time and they explained the cleaning process step for step. But overall I have never had a deep clean like the one that these technicians performed on my home. Will definitely refer a friend/family.

We've been using Kat's Cleaning Services for close to two years and we're pretty crazy about them! They text a few days before to remind us that they're coming and then again, usually 20 min before they arrive. They clean the apartment very nicely. By the time they leave, everything is neat and clean. The only one upset is the dog, who doesn't understand who gave them permission to run the vacuum cleaner. We highly recommend!

I tried so hard to love them. Running the front office are Angel, Bianca and Kat; they are all warm and friendly folks and generous with "upgrading us to deep cleans" when they had to cancel or forgot to come and clean. The problem is execution. We had Kat's clean 2x month for approximately 3 1/2 months and during that time, the best cleaning was the first one. We hadn't seen them since. After that, cleaning was fair to good at best. the problems we encountered, and couldn't seem to get resolved were among others, no shows (Three times), constant rescheduling and rarely the same leader - which led to the team "redecorating" when they were here. They also (IMO, as I work from home and can hear them scurrying around) tend to be focused on getting to the next job as soon as possible which led to missed rooms, master shower, kitchen counters and or a missed or poorly mopped floor. You get the idea. What they did clean, they did pretty well. You just generally needed to put things back the way they were before Kat's arrived.
The last straw was the original crew was to come back and clean for us. Very exciting as we were looking for that conscientious team to come back! Unfortunately, an hour before they were supposed to arrive, I received a call from Angel saying there would be no cleaning today.

Kat’s cleaning crew does a fantastic job! They keep my house clean and dog hair free despite best efforts of my constantly shedding Labradors. The team is professional and consistent. They create flowers and bows with the toilet paper or paper towels. It feels like a hotel when they leave.

I like Kat's cleaning because you can tailor your cleaning service. The cleaners are good and punctual l.

We definitely want to give a shout out to this company. They helped us with a really tough situation. we had a tenant at one of our rental properties that left quite a disastrous mess. This company came in and made everything feel brand new. They did it with care and compassion. We certainly were pleased and would definitely use their services again. You should consider them as well.

I can't say enough good things about this group! I initially hired Kat's Cleaning Service for a deep cleaning of our house and they made it shine like it hasn't in years! We were so happy we asked them to come back routinely and I have zero regrets. The cleaners are friendly, efficient, and my favorite part is that they leave little touches like our child's toys stacked in a fun way, the toilet paper folded, and they follow up to make sure everything is just right. We love this cleaning group and you will too!

Kats Cleaning Service is absolutely incredible! They go above and beyond to ensure everything is spotless and exactly how you want it. The team is professional, friendly, and very detail-oriented. I was amazed at how clean and fresh my home felt after they were done. They even tackled the little things I hadn’t thought about! Their prices are fair, and the quality of work is unmatched. If you’re looking for a cleaning service that truly cares, Kats Cleaning Service is the one to choose. Highly recommend!

I couldn’t be more impressed with the cleaning service I received! From start to finish, the team was professional, thorough, and incredibly detail-oriented. My home has never looked so spotless. They arrived on time, brought all the necessary supplies, and were respectful of my space. Every corner was cleaned to perfection, and they even tackled areas I’d forgotten about! The team’s attention to detail and commitment to quality truly stood out. I’ll definitely be using this service again and highly recommend it to anyone looking for reliable, top-notch cleaning. Worth every penny!

I hired Kat’s cleaning service to deep clean a friend’s house and they did an AMAZING job! The customer service was great and they truly care about their customers. Plus they are women own and ran and are truly doing what they can to help their community. I couldn’t sing their praises enough!

Awful company that argues with customers instead of addressing concerns. Kat, the owner, spent 30 minutes arguing with me after I pointed out areas the cleaners missed. She completely dismissed and gaslighted me about the situation. Later, she even called back and threatened that if I didn’t pay by the end of the day, I’d be arrested. Stay far away from this business.

Kat’s Team were SUPER thorough & my house is sparkling! Your team of ladies were friendly & helpful with a few cleaning tips. Our house smells great too! We are so happy with the job they did and will be recommending Kat’s Cleaning Service to our friends and family.

I have been meaning to write this review forever and am just getting around to it. Kat's Cleaning Service is outstanding. They have been coming probably for around a year now, and I could not be happier with the service. When my old service decided to retire their business I wasn't sure what to do, but Kat's came highly recommended so I decided to see how it goes. I couldn't be happier. So far, I have had zero cancellations, there are always great cleaners who do such an amazing job with my chaotic and toy-filled house, and everyone is so nice! Honestly I wish I had found them years ago, we all really love to see the house after Kat's has been here!

I just had a deep clean completed yesterday by Kats Cleaning. I would highly recommend them, they we very professional, my house looks amazing I most definitely is continuing services with them bi weekly cleanings. My house smells amazing, bathroom looked like it did when I first bought my home, bedrooms as well as my living room looked IMMACULATE!!!!!

We've been using Kat's Cleaning for about 8 months now and have been highly satisfied with their cleaning services. They're very thorough and always have our home looking and smelling fabulous! They do little things like make cute things out of a paper towel and folding blankets to look so much better than I ever could.

They're also very dependable and very nice. The owner has contacted us multiple times to make sure everything was done correctly and to see if there was anything we wanted done differently. Doing small things like that are what sets this company apart from others we've tried. We definitely recommend Kat's Cleaning if you're looking for someone to make your house look great!

I have used Kats Cleaning for a year and I am very satisfied and happy with their service! They always do a great job and are very considerate to my home! I never worry when they clean my home and I am not there. They clean awesomely and then lock up! I come home and open the door to a beautiful clean house! It may be me but it always looks better when they clean it than when I clean it!
Thanks Kats Cleaning Service!

I just had a home deep cleaning completed yesterday by Kats Cleaning (crew Norma and Biancha). I would highly recommend them, they were very professional, thourgh and house looks and smells great. After trying countless cleaning services, I can finnally stop looking now that I have found Kats Cleaning. I will be scheduling recurring services with Kats Cleaning going forward.

I recently used Kat's Cleaning Services, and I am beyond satisfied with the results! From the initial booking to the final walk-through, the entire process was smooth and professional. Kat and her team arrived on time, with all the necessary supplies, and got straight to work. They were incredibly thorough, cleaning areas I hadn't even thought of, and left my home looking and smelling amazing. I also appreciated their attention to detail, as they made sure to ask about any specific areas of concern. The team was friendly, efficient, and treated my home with respect. I will definitely be calling Kat's Cleaning Services again for future cleanings. Highly recommended!

We've used Kat's Cleaning Service several times now and will keep coming back. They are thorough, trustworthy and very personable! All the cleaners have given great attention to detail and do not miss things "here and there" like other cleaners seem to. Highly recommend!

Unfortunately the deep clean was not done well. Most baseboards missed, doors missed and floors were clearly not done. Some bathroom light fixtures were still dusty. I've never had cleaners leave bathroom counters like this? For $470 deep clean I expected better. The owner was very nice on the phone though, the manager was kind but the staff wasn't as great. They did offer to come back and fix but I wasn't comfortable with that considering it'd be the same crew

Edit * I did not mention the toys because I accepted that it was not a part of their policy to clean toys. I do not appreciate the response below because their cleaning crew did not pick up a single toy..my husband and I picked them all up while the crew was working on the bathrooms. the toys did not waste any of the cleaning time.

The team did a fantastic job — our house looked great after their visit! They were thorough, professional, and easy to work with. We've already scheduled them for future cleanings. Highly recommend!