HVAC reviews in Asheboro, North Carolina

Amazing service! I am new to the area, and these guys were super helpful and answered all my questions!! I definitely recommend them.

Emailed a request for a quote around 7am, received a phone call around 8am and Matt showed up around 9am. After looking my current installation over, he answered about an hour of questions and provided me with a quote based upon my requested equipment, and scheduled my installation. Matt is very thorough and easy to understand. I was impressed enough to buy a new unit. Excellent purchasing experience!

We bought an old house and thought our AC unit was broken entirely. Within minutes of arriving, Matt was able to recognize that it wasn't broken and that it just needed a new and updated thermostat. Matt was awesome and we will definitely be using Charlie's Heating and Cooling again for our maintenance and repair needs :)

Great professional company !
Tech Matt came out to service my 10yr old unit today and wasnt trying to sale me a new unit as another company was tring to do in the past !
He cleaned everything and found 2 bad parts that was replaced quickly.
The tech also cleaned up after working which was refreshing.
I highly recommend them for any of you hvac needs.
A good honest repairman is hard to find.
I will definitely use them in the future !

I wish all service was as good as this. First thank you for fitting my family into your schedule. Having 3 babies with no air conditioning can certainly be a challenge. Mike came early and was very professional. He serviced our unit and got us up and running in no time. We are 100% satisfied and stress free.

I hesitated to call because I had a bad experience with them many years ago but thought that it had been a while and the reviews were good. They are cruising off old reviews.
I should not have bothered. Because of only having “one person” working, they missed the scheduling window twice with no contact. Had to call and kept getting put off. The last time, said I seemed upset and was canceling. Was not the case and now I’ve wasted a month on these people.
GO SOMEWHERE ELSE.

Matt came out the same day (for an extra fee which was fine because it was after hours) and fixed it within 15 mins. Fortunately it was just a small fix and he got it repaired. Very professional and courteous. I would recommend and will probably call them out again if I need repair. I felt he was honest and wasn’t trying to just sell us a new system. I will know who to call if I do need a new one though.

I've been using Charlies for over 20 years now. They've always come out promptly for servicing and the techs are friendly and helpful with any questions I have. Ryan is awesome and does a very thourough job. I highly recommend Charlies.

For 17 years, we paid this company semi-annually to come out and do routine maintenance on the AC unit they installed in 2008. A few days ago, the AC suddenly stopped cooling the air, and with us having a heat wave, we called out a tech slightly after hours, which incurred a $149 fee just to come out. We accepted that and he came out relatively quickly. He seemed friendly enough, and as he checked things out, he determined the unit was low on refrigerant, meaning there was a leak. He immediately went to put two more pounds in without even really asking me, as I stood with him the entire time, and neglected to tell me first that it would also incur a fee of $130 PER POUND. And then he claimed to be doing us a favor by not charging us even more for actually trying to locate the leak itself, which took less than a minute. I know next to nothing about HVAC work, but he only checked the condenser coil for leaks. The condenser coil did have a small leak, but he did not check the evaporator coil (I may have these two coils backwards, but that is besides the point), which if he had, he would have seen a major leak that when pointed out to me, I could see with the naked eye. This was brought to light upon having another HVAC company come out and give me an estimate for either a repair or replacement, as they actually took most of the outer layer of the unit apart, rather than only a couple panels off one side, which I might add took almost 2 hours, after 5, and they did it entirely for free for a brand new customer with no obligation.

The $260 of refrigerant the tech put in without informing me of the cost beforehand was gone within a few hours at best. The tech then said he did it just to "get me a little AC for a while" while giving a quote of "over $2000 to repair" and $8500-9500 to replace the unit entirely. However, when we inquired the next day about the feasibility of a repair, the final cost, with tax, would have been $5700 (other HVAC company price to repair was $3800). As the unit was 17 years old, this was not an economically sound repair option, and it would have been for nothing anyway because replacing the part he looked at would not have fixed the major part of the leak in the other coil. Even still, "over $2000" becoming nearly three times that was clearly just a ploy to instead force the purchase of a new unit from them. They are no longer trustworthy in my eyes, especially when the techs from the new company said that if maintenance had been being done on my old unit over the years, it was amateur work at best.

While all of this shady business was already enough to have me seeking another HVAC company, it is not why I am choosing to write this one star review. I am writing this review, because after the new HVAC company I hired installed my new unit today, I called Charlie's to cancel our maintenance contract with them. A woman named Abby answered the phone. I first told her I wanted to cancel, and while she at first seemed disinterested, I began to tell her the reason why. I did not use any inappropriate language beyond saying I thought their tech that came out, Chris, was unprofessional regarding the refrigerant. Before I could even mention the major leak he didn't find due to not taking the unit apart a bit further, she stopped me, told me a bunch of "facts" that she had heard from Chris, and told me she would not listen anymore to my "rudeness and disrespect", implying I was lying. She then hung up on me. I was never rude, I just explained to her what happened and why I am choosing to end my 17 years as a customer with them. I then had to call my 85 year old grandmother so she could call them to make sure they would still be coming to service her unit, as we always had them done on the same day and the account was under her name.

I have absolutely no reason to lie about what happened to anyone. I understand wanting to defend your coworker from someone being unreasonable, but all I did was try to explain what happened from my perspective. If anything, I was the one who was disrespected.

This is a great team! In February, they took us from window air conditioning and kerosene heat to having central heating and air in just a few days! They even did a built-in return system in our existing bookcase and made it look like it had been there all along! They are fast working, nice and clean up everything after. Also, unbeatable pricing! We would choose them again and again!

We scheduled a preventive maintenance appointment. Sam was our technician. He was very knowledgeable, thorough and did an excellent job. Very pleased and will request him for our next appointment.

Charlies installed our mini splits 3 years ago, we love them! Ryan was out to service them and did an amazing job! I highly recommend them!

Hunts replaced a compressor for us while we were at Disney World and did an excellent job!

Very friendly and knowledgeable.

I have used Hunts Heating and Air numerous times and service has always been exceptional.

nina was very helpfull.

I have used Hunts Heating and Air before and just like the previous times, today’s service was outstanding! Cannot recommend enough!

I have used this company for years. It has always been a pleasure working with Chris.

Chris services all six of my rental and home units. He is a Christian gentleman and a very knowledgable and great man.

Wonderful Company and the staff is Best around! They take great care of you and always have the clients needs first. God Bless this wonderful company!

Hunts Heating and Air is one of the best AC companies I have worked. Quick response time, quality work. Would recommend to everyone.