HVAC reviews in Charlotte, North Carolina

I used this company a couple years ago for heating system install. I'm writing this review now because they treat their employees like trash. The fact that they make their employees forfeit their EARNED vacation time is absolutely shameful. I plan on using one of their competitors to have my ducts cleaned.

My heating shut off and I called Romanoff and spoke to Candice. She was amazing and sent Emanuel out and he was amazing too! My son and I were without heat and they were quick to our rescue and saved us! I can’t thank Candice and Emanuel enough for their kind, fast and professional services! It was so cold and they genuinely cared and made sure we had heat! You guys rock! Seriously.... Thank you both so much!

Gene Cook is the friendliest, most professional and just all around nice guy. It seems that my HVAC issue has been resolved. If it's not, he assured me that they will come back until it is. Can't ask for anything more than that.

I am in a new construction home, built in 2016 with Romanoff being the hvac company used. I have a dual thermostat system and they should have installed a transformer, but they just used a jumper cable, essentially cutting corners. Even the manual for the system says a transformer is required, and they refuse to fix. They also installed our flue pipe with no cover, letting the elements and bird droppings constantly clog our unit, and also wont fix this. If youre the trusted company to be installing hvacs in a ton of new homes, you should do the work properly and by the book! Now, Im out of warranty (not that they would fix it when I was in warranty) and paying hundreds to have this work done by a different company.

What an awesome and educational experience with this company. John Gentle was the tech that came out and balanced our system. Awesome service and fixed our issues immediately.Im a homeowner in Charlotte and would definitely recommend this company. Professional and reliable!

Thanks to Wayne L Jr for a diligent and helpful service call today. He took the time to explain how our system was working and the different ways we could fix the problem we were having.

I was impressed of the service John Gentle provided, he showed up the same day I called, on time, and went above and beyond answering every question and even helping explaining and setting up the new thermostats (which is something usually done by the Smarthome people and not them).
Best customer service experience I have ever had in my home.

Called for service and was scheduled promptly. Technician John Gentle was a great resource helping me understand how to use and balance my thermostats for optimum airflow between upstairs and downstairs. Excellent customer service.

Our AC froze on arguably the hottest day of the year, which happened to be on a weekend too. The heat was getting to me (my hubs and the pups) and I worried that we would sweat through the weekend until normal business hours resumed. Boy were we pleasantly surprised. We left a voicemail and within minutes received a call from Emanuel D. who came out within the hour and diagnosed the situation. Emanuel was prompt and professional, providing us thorough explanations of the situation for our understanding. Emanuel could tell we needed a new damper, which he ordered that day. As soon as the part was received, Emanuel came out (with Michael H) to complete the replacement. I appreciate Emanuel and Michael's help and highly recommend Romanoff for your HVAC repairs.

Had our HVAC system shut down out of the blue. They had someone out here in a few hours. Replaced a blown fuse, traced it back to a probable cause and fixed the faulty wiring, all while explaining it to me along the way. I wish I remembered the tech's name - he was friendly and professional.

A shout out to Gene who helped me this wknd. He helped me over the phone to very quickly troubleshoot and confirm that we were not having an HVAC problem but had partial power coming into the house, and he directed me to call our power company immediately. I would've called the electric company on my list of vendors from our home builders. I was home alone at night trying to comfort a cranky toddler, and Gene got me on track to make the right phone call. He even called me back a few hours later to to double check that we were taken care of.

My home builder works with Romanoff for HVAC needs. Today a diligent HVAC repairman by the name of Robert came to address an issue I had with the AC. Robert was quick to troubleshoot the problem and went even further as to suggest how to solve the root issue (the breakers and labels were switched for the heavy appliances — range and AC unit) even though it wasn't the AC unit itself. It took him all of about 15 minutes. It was incredible to watch him work. Thank you Robert and Romanoff!

John came out to address issues our inspector found with our new HVAC unit. He was a great listener and addressed all my issues as well as showed me some maintenance tips to help our HVAC work at it's best. I appreciate the GREAT customer service from John and wish we had more contractors like him. Thanks again, John, for help keeping me cool!

Wayne was a huge help over the busy holiday weekend by taking our call at midnight on a Saturday when our AC was not working. Out the next day, he figured out the issue and was able to have the hard to find motor installed and running by midday Tuesday. Thank you for the quick and professional help to get us out of the heat of summer!

Mr. Gene (didn't get a last name) responded to my Lennar emergency service call Friday morning, 12-23-2022.  I would like to nominate him as Service Technician of the Year.  Gene called me ahead of time, asked some great questions to ensure he had what he needed on his truck, he arrived at the time he said he would, he was extremely professional, kind and neat.  Gene explained what happened to my furnace, why, and encouraged me to watch him make the needed part replacement.  In the process he explained details of the Lennox furnace and the safety features I should be aware of.   He was neat, well organized, and the problem was solved in a very timely manner.
I completely appreciated the entire service experience.  When I called the Lennar Warranty Emergency number for an HVAC issue Thursday night, I had doubts I would ever hear back from anyone (I told them the issue was not urgent enough for a night service call, but I needed help Friday; condensation leaking into the furnace drip pan).  The Romanoff Group returned my call early Friday, and delivered Gene to my home within hours.  Wow, in this day and age that's amazing!

Of course our A/C started to have problems on holiday weekend- 90 degrees on July 4. We submitted a request in the morning (unit was less than 2yrs old) and got a call they had a few ppl in front of us but would be out by 1pm. They called before they came, Wayne showed up and was professional and pleasant. Quickly figured out the issue and replaced our capacitor and had us up and running in 20 min. Great service!

Left a voicemail message for the service coordinator. Received no call back. No one will answer the phone when you call their number - directed to voicemail. My builder used this company to install the HVAC in 2020. I've had Romanoff HVAC come out to the house a couple of years ago and had acceptable service. Obviously, this company has changed in the past couple of years if they can't manage to answer their phone or call a customer back. Not sure how this company is still in business.

A great service provided by Wayne L. I called early afternoon about my thermostat reading “error”, and a pan full of water. Wayne arrived soon after and worked diligently to fix the problem. He was kind and respectful as he entered my home and asked me about my situation. He was efficient while also, explained what happened to my unit. My house was cooling off in no time. Thank you for sending him out!

Terrible customer service. I went through them for some builder warranty claims & each time they acted like I was wasting their time. They also made me feel stupid & like I didn't know what I was talking about. Incredibly unprofessional. Will never do business with them.

They dont answer calls. Always goes to voice mail and they dont call back. Not a single person (manager, service coordinator, estimator, etc)answers the call.
Hvac work was pretty poor. Cooling/ heating not even across the home. Dampers stop working. For my new home, They replaced once with in first year and again stopped working a year after. 2 times in 2 years. Dampers are supposed to last 20 years! Their warranty is for first two years so they said they will charge if they have to comeover. I dont recommend this company and run way from home builder if they contract with this company.

Had a very good experience today working with Wayne! I called early morning and they were able to fit me into the schedule that afternoon. Took the time to explain what had happened to cause the heat to not work accordingly, as well as offer a few tips to ensure success for the future. I appreciated the prompt response from the service team, and the thoughtfulness provided while onsite.