HVAC reviews in Charlotte, North Carolina

Wayne Jr was absolutely fabulous! He was not only efficient but also incredibly helpful throughout the entire process. He took the time to thoroughly explain what was going on with our heating system, which really put my mind at ease. Additionally, he walked me through how the thermostat worked, ensuring I understood everything. His patience and expertise made a significant difference. I highly recommend their services to anyone in need!

I called this company because their number was listed as the emergency contact for our HVAC system. The first rep I spoke with was already rude but said a field rep would call us back. We were told someone would come out in the morning, but no one showed up. When we called to follow up, two different reps called me back — both extremely rude, questioning why we were "still calling them" and saying they’re not the ones who installed the system.

We were simply following up based on what they told us. I’m honestly relieved they’re not the actual emergency service team, because if this is how they treat potential clients, I wouldn’t want to work with them. A little professionalism and basic courtesy go a long way — maybe try that next time.

Romanoff is incredibly non responsive. Their phone system is useless. I'm at Del Webb in Belmont and I have to use them currently. I will be firing them as soon as possible.

Wayne from Romanoff fixed what turned out to be a simple fix. Very knowledgeable and professional and very helpful. We thank you for a job well done.

Wayne was called out to my home for a warranty check through Ryan Homes. He was professional, took his time to educate me on what fixes had to be made to my HVAC and even discussed what I could look for to be more aware for future preventative maintenance. I appreciated his patience on a Friday afternoon and wanted to leave a review to note him going above and beyond.

I am leaving this review because the issue has not yet been resolved.
I live in a new construction townhouse (2025), and the HVAC system is extremely loud. The noise is disruptive, wakes me up at night, and makes it very difficult to live comfortably in my own home. Guests who visit are often confused and ask what is happening.
A technician previously inspected the system and stated that this level of noise is normal. However, I personally visited neighbors in identical units, and none of them experience this issue, which strongly suggests that something is wrong with my system or its installation.
I am currently waiting for a proper resolution under warranty and hope this matter will be addressed promptly.

Extremely Disappointed – Poor Service and Unprofessional Behavior
We’ve had ongoing HVAC issues since moving into our home. For over a year and a half, we repeatedly raised concerns about uneven air distribution throughout the house, only to be dismissed and gaslit by Romanoff technicians. After multiple visits, they finally sent a good technician who fixed it—but only after significant persistence on our part. When the next technician came, he stated the previous work wasn’t actually fixing the problem (which it was) and refused to replicate the work to fix the issue downstairs.
On July 27, our AC completely failed. The Ecobee thermostat issued a warning that it was calling for cooling but not receiving a response. The house temperature rose above 76°F, and the outdoor unit was not running. We called for emergency service and never received a call back.
When a technician eventually came out on July 28, the experience worsened. He was unprofessional from the start—blaming another company despite the last visit being from Romanoff, then claiming the failure was due to the heat. He refused to acknowledge our long-standing issue with the dual-zone system, which normally runs one zone at a time. Instead, he became verbally aggressive and stormed off. He refused to call his manager, and wouldn’t even give his name. His behavior inside my home was so aggressive that I feared I would have to call the authorities for my protection. He left in such a hurry that he left equipment on my lawn.
When I escalated the issue to Romanoff’s service manager, I encountered the same dismissive and rude attitude. Only after pointing out the incorrect blame on the other company, did he shift his response—but even then, he refused to meaningfully engage or consider our airflow concerns, which I’ve repeatedly emphasized are unrelated to temperature.
This experience has been exhausting and unacceptable from both a technical and customer service standpoint. I cannot recommend Romanoff based on the repeated lack of accountability, poor communication, and unprofessional behavior across the board.

My wife managed a
Mobile home park over 25 years they sold and service all our units they were great until they sold the home s he even sold us a 3ton unit great price not a late payment 1n 25 yes our needs service we called him 9 times said he would come to fix it spoke with him live 1time after that he would not answer any calls because of warranty he and seaward don't answer phone I lost work he never showed up this is poor workmanship after all the money he made off this property not a good man any problem this stamens feel free to see us

I would recommend Butler Service to everyone. They have a very knowledgeable staff and they treat my 88 year old Mother like she is their Mother. Anyone that needs service or install work wouldn't go wrong with this company!!

Very knowledgeable and professional staff. We will definitely use Butler Services in the future!!
Thank you Trey for all your hard work and always being on time.

Great Local Family Business. The only company my family uses. Honest, Reliable, Affordable Service.

Trey Butler and Butler Services does not deserve 1 star. Trey came to my home and bypassed the control board on the air handling unit on July 1st. He has been ignoring my calls along with the main office since I noticed he never returned and my fan continued running. DO NOT USE THIS SERVICE - what a SCAM!

This company deserves 5+ stars! After having problems with my new air conditioner for the past four years and at least four companies (including one that advertises on TV) looking at it with no solutions the brilliant owner of Butler Air and his son found the simple issue. They were kind, respectful, and informative. I’m so greatful I found them.

I have used Butler for over 15 years to do my residence, small business and rental properties. Excellent service and very competitive pricing,
Dean Sellers

What a great service. Our technician Micheal was great, knowledgeable,friendly and took the time to explain everything.

Butler service is a family company that treats their clients as if they were family. My AC unit expired after 20 years of service. Butler was a phone call away to install a new unit. They also installed a new thermostat and provided me with a new carbon monoxide detector. I received nothing but GREAT customer service and prompt attention to my AC needs. Butler will always be my "go to" provider. Thank you Trey for doing an awesome job with the installation assuring all was complete!

Cindy Dowdy Plyler

Fast response after I called to inquire. Family oriented business. I’ve been living with window units for 10 years and I feel like I have a brand new house. Efficient and fast. Honest and eager to help you. I’d totally recommend Butler Services for heating and air needs. I had talked to 3 other places and for the same thing was quoted unrealistic prices as well as told I had a 3-4 month wait. Support family local owned businesses. They treat your needs like they value their own vs a chain where you’re just another number.

EXCELLENT COMPANY!

Cost 2 much

Great service

Perry is the best