Septic System reviews in Charlotte, North Carolina

Chris, our tech, was professional, courteous, knowledgeable, and an efficient worker. He was on time and diagnosed the problem in less than five minutes, explained what needed to be done and provided competitive pricing. The work included cutting the toilet drain pipe, removing the toilet to pull out the pipe, install new pipe and flange, and reinstall the toilet. He completed his work without any problems. The toilet now sits directly on the wood floor. Prior to the repairs, it was shimmed up at least 3/8 inches off the floor due to the flange height. We are very pleased with the repairs. Thank you Chris!

John Bird #63 was my technician. He was punctual, polite and cleared up my problem of clogged toilets quickly and without a mess. He listened to my concerns and explained things in an understandable way.
Cost was reasonable.
Office personnel were polite and scheduled the service to meet my needs.
I recommend this service provider.

Larry did a great job clearing our washing machine drain. He used a mask and gloves for covid precautions. Larry was very polite, knowledgeable and respectful of our home. I have used Rapid-Rooter many times. They are great with communicating service expectations and appointment arrival. They are always my first call for my plumbing needs.

Larry and John came out and helped me through a very complex installation of a free standing tub. They explained the step by step process and were extremely responsive and professional. Separately, Larry also came out separately and explained how my lift-pump works and how we can address relocating it, which was very helpful to us. Because of our great experience, we are now loyal clients and will recommend their team to anyone else with plumbing needs.

Michael took the time to FaceTime me to help with a weird smell we encountered during a renovation. He solved the issue quickly and without service fee. He saved us so much time and money. Thank you, Michael!

Beyond pleased with the service I was provided. Michael did a fantastic job. He stayed in contact throughout the entire process and made sure I understood every detail. Thank you!! Absolutely recommend.

We had a drain blockage in an upstairs bathroom sink and heard a gurgling noise in the tub each time the adjacent toilet was flushed. Another plumber had run a cleaning line through the tub drain and then a line through our vent stack, thinking that would solve the problem, but he had no ideas when it didn't. Chris Jones of Rapid-Rooter correctly diagnosed this issue as a blockage in the pipe between the sink and the toilet. He explained the problem, fixed it and cleaned up, all in less than 90 minutes. He was friendly and professional, and we have now found a new plumber we plan to stick with. I have no idea whether the price ($282 with a coupon) is competitive for such a service, but it seemed reasonable to my wife and me.

Having kitchen construction done, and needed the garbage disposal and piping removed from the sink same day.... T.J Kiker was my technician, and he responded quickly and professionally. Very happy with his service-- and will have T.J. come back to re-install everything when the construction is done. Thanks!

*UPDATE-- Had TJ return after the kitchen construction was finished-- Not only did he hook the sink and garbage disposal back up, but helped us troubleshoot a leak, updated all three toilets with new flapper and handles (upon our request) and was able to also provide information regarding a company that could help us clean up the water damage from the leak. TJ was very helpful, friendly, on time, and very professional. We are very satisfied!

Second time using Rapid Rooter and they were great. Professional, friendly, reasonable prices, quick response time and you can trust them to fix the problem. Both times we had TJ as our technician and he did a wonderful job. Took his time to source out the problem, kept me informed and fixed our issues. We will always use Rapid Rooter when we have a issue.

Rapid Rooter consistently provides excellent customer service! TJ was professional, courteous and meticulous! He fixed the clogged main drain and left everything spotless! I have used this company for many years and they never disappoint! I highly recommend Rapid Rooter!

John Bird # 63 did a great job with fixing my leaky toilet over the Memorial day weekend. He came out within an hour of my call, was polite, and cleaned up the mess in the bathroom, he even asked if he could use my vacuum! He explained the problem in detail and the cost so there wouldn't be any surprises when he was finished. Highly recommend Rapid-Rooter and John.

Larry and John did a fantastic job replacing our main water line. Larry was very professional, notifying us of each step they were preparing to start so that we knew when the water was on and off and how long it would remain that way. John tried his very best to save us money. They both apologized for taking out our landscaping but unfortunately there was no way around it. Reasonable pricing and great service, would highly recommend to any of my neighbors or friends.

John Bird was absolutely wonderful! I know nothing about our plumbing system and he was very helpful in explaining what was going on and how to fix it in the future. He definitely went above and beyond. Not to mention we are getting married this week so it was a huge relief to have someone help us!

Thanks!

We needed to have our buried corrugated drains from our downspouts cleared and we contacted Rapid-Rooter because our regular plumber recommended them. I spoke with them several times on the phone to discuss our issue and I really felt like they cared about providing the right solution. TJ and John were our service technicians. They were prompt, knowledgeable, and quickly assessed how to address our slow/blocked drains. They completed the work within an hour and we now have free-flowing downspout drains!! Thank you to the entire Rapid-Rooter Team! We highly recommend them.

Came the same day we called. Technician was given the wrong address, but was very friendly and personable as he worked to get to the right address. Quick repair of clogged shower drain. TJ did a great job letting me know when he would arrive and he arrived on time. I would definitely recommend him.

I am so Thankful for Rapid-Rooter Plumbing today. I had a major plumbing issue this morning and Rapid-Rooter sent John Bird to my home within 30 mins. from the time I called. John accessed the problem and got working on it immediately. He was very informative and keep me up to date on everything he was repairing. Great Job John! I highly recommend Rapid-Rooter Plumbing Service

Had a clogged disposal and drain pipe in kitchen sink. Called Rapid-Rooter on Saturday and they were out to my house in a flash! Our service technician, John Bird #63, resolved the problem in less than an hour. He explained why we had a problem and what he did to fix it. He provided great customer service. And, the price was not bad for an emergency weekend call. Thanks for everything!

I am a property manager in Charlotte and found myself in need of a good plumber. From the beginning of my experience with Rapid Rooter I was very impressed!! I spoke with Kathy to set my appointment up. It was a non emergency situation and I was still contacted immediately by John B. I met John within the hour of him contacting me. The service was fantastic and thorough. I will be contacting the team at Rapid Rooter for future plumbing needs!
Thank You!
Bart Schroeder
Mezzo1 Luxury Apartments

I truly appreciated MR. Michael & Mr. DAVIN PROFESSIONAL EXPERTISE TOWARDS
THE SITUATION AT HAND I HAD GOING ON. NOT ONLY
WERE THEY BOTH COMPASSIONATE AND EMPATHETIC? BUT MADE ME FEEL VERY COMFORTABLE AS A CUSTOMER THAT I MADE THE RIGHT CHOICE BY CALLING THEM & WOULD ALWAYS CALL ON THEM IF I EVER NEED THEM AGAIN. THE PRICE.
WAS DEFINITELY A GREAT PRICE. I Was Definitely Pleased With The Job ONCE THEY WERE DONE. FROM THE MILLER AND HUGHES FAMILY.

We needed a plumber asap and a good friend recommended Rapid Rooter Plumbing. TJ, one of their technicians was at our house within 2 hours from my call. He was totally professional and all business working non-stop from the minute he arrived. Our water in our bathroom bathtub would not stop running needing a new cartridge. He new exactly what needed to be replaced and repaired and explained everything in detail. I highly recommend Rapid Rooter Plumbing for any of your plumbing needs and their charges were totally reasonable.
Bill Tusch

DJ and Davin showed up on time and were very fair, straightforward, and easy to work with.