Septic System reviews in Charlotte, North Carolina

John came when scheduled, called ahead, was friendly and did a good job. He made sure the area was clean when he left. I've been using Rapid Rooter for a long time. Example of attention to detail: John made sure the disposer ring was exactly straight up and down. I'm a plumb and level sort of gal and this is important. Not all service people in the world would think this is important!

Great Job patching up my water pipe in my front lawn. John Bryd was excellent and professional. He educated us on what I need to do next and I highly recommend his services.

Just had my septic done today.
Let me tell you, the level of care this company gives is mind-blowing.
Professional, informative, helpful, I could go on forever.
Spoke to owner Mike to schedule on Saturday. Considering what I went through with a different company before, he had his manager Randy come out and take care of everything. He went above and beyond and I can now be at ease.
Would absolutely use them again and I
HIGHLY, HIGHLY RECOMMEND them!
Thanks Mike !!

Davin and DJ showed up and got right to work. they were very friendly and informative and they got our septic pumped quickly and the hole covered back up quickly. very satisfied.

AMAZING Michael and Vance arrived in a HUGE plumbing emergency & were challenged at every corner. They also CONQUERED every obstacle & made my plumbing PERFECT AGAIN! I highly 10 out of 10 HIGHLY recommend their knowledge, service, timing, prices, and personalities!!!

I had a very good experience working with this company! When I called with a septic issue, they sent someone out the very same day. Michael provided a thorough overview of the problem and discussed all my options, which I really appreciated. Davin then handled all the hands-on work, from opening and draining the tank to offering incredibly helpful guidance. He not only explained what caused the issue but also gave me practical advice on what to look out for in the future to avoid a big mess. Davin even talked through specific options for installing a new septic pump down the line which I will likely need. Their expertise and prompt service, combined with a relatively reasonable price, make them my go-to for any future septic issues.

Neighbors referred Rapid Rooter and I see why ! Called this morning to let them know my red light on alarm system was on . No available appoints but the office assured they would get me in . She called a tech and he happily agreed to get out asap because of emergency . Michael came out immediately after his other call without hesitation . When he arrived he inspected my system and knew right away what the problem was . Very knowledgeable as he walked me through what happened and the next steps to fix issue . Communication from office and Michael was outstanding .

I will never call anyone else except Rapid Rooster ! I advise everyone to do the same . Thank yall so much !!

The lead tech carol was absolutely amazing! They were great start to finish , his helper DJ was great as well.

DJ showed up and legit saved my sanity. No appointment, no heads up. He squeezed me in JUST to empty my tank. That wasn’t really the issue AND he had another appointment to be at, but he made time when he didn’t have too. He took time that he clearly did not have to make me understand how everything worked so I don’t have the same issue again in six months once again.

He spent time fixing the actual issue instead of just trying to make a profit.
He spent hours fixing problems that he didn’t have too, and he did not get paid anywhere near enough to do it. He just had good intentions and wasn't trying to just make money. I got to take an actual bath instead of a shower today and that was all thanks to him because this company actually cares. So if I had it, I would have paid him the 10K he clearly deserved but even though I didn’t he still treated my problems like I was paying him that. I don’t really leave reviews so that speaks VOLUME for me. These guys should always be your first call. They will definitely always be mine ❤️❤️❤️
Also thanks for the therapy DJ 🤣

DJ and Davin were the technicians who serviced my septic issue. Very polite, informative and hard working guys. They were extremely helpful in explaining to me how to take care of my septic system. I am extremely satisfied with their work and will use this company every time I need them. Thank you Rapid Rooter. And thanks to Davin and DJ for the awesome job they did.

These guys made my elderly grandmother a top priority. They were efficient, kind & knowledgeable. Even though they had more work than originally thought, they were quick & extremely helpful. They will get all of our family business for now on!

Very unprofessional and disappointing.
Scheduled me for 2pm appointment.
Confirmed.
Drove 45 min to the property to meet with them.
No show and after calling to see where they were. Woman on the phone said it will be minimum of 2 hours before they get to me.
What in the world?
I guess appointment doesn’t mean a thing.
So disrespectful with someone’s time in such busy world we live in.

Very happy with rapid Rooter. Dj came and was nice and professional. He explain everything so I could understand and gave me all our options.

Crooks! Will tell u $399 over the phone then when they get to ur home and they know u r in a bind, will lie to you (and we know its a lie because we had a REPUTABLE COMPANY come out afterwards) will try to charge $1000 to $1500 and tell you all kinds of lies to get you to pay the outrageous amount!! I wouldn’t be surprised if the techs are keeping the extra money for their own pockets. I called the lady back and told her. She promised to talk to the techs and return my call but I never heard from them again. Lentz came and took good care of us for the PROMISED price and we will always use them in the future!!

This man's customer service is terrible, the service was never done and he insulted my father during his performance of the service. When we went to complain and do it cordially, we were hung up on multiple times. We attempted another complaint and were insulted, called "smart enough to work at mcdonalds," along with many other insults. DO NOT BRING BUSINESS TO THIS FRAUD!!!!! Check the other 0 star reviews before you EVER call this man to come out to your home. He is a disgrace to integral business owners in America. This man did not provide an invoice, proof of service, nothing at all.

We had a terrible experience with this septic tank company. From the beginning, they were extremely rude and unprofessional. Communication was poor, and they treated us with a complete lack of respect.

To make matters worse, they initially quoted us $300 for the service, but once the work was done they suddenly increased the price without a clear explanation. This felt very dishonest and unprofessional.

Even more concerning were comments and behavior from the staff that came across as discriminatory and racist, which made the entire experience very uncomfortable and upsetting.

On top of that, they did not provide any documentation of the work performed — not even a receipt. For a service like this, basic paperwork and transparency should be standard.

Overall, this was a very disappointing experience. Between the rude behavior, price change, lack of documentation, and unacceptable comments, I would not recommend this company to anyone.