HVAC reviews in Concord, North Carolina

This is by far the best customer service and support I've ever had. Professional and friendly staff that try to do whatever they can to give you the best price without compromising service. Text alerts give you a picture and a short bio of who your technician will be with a live tracking map so you know exactly when to expect them. Top notch service! I highly recommend them!!

These guys are top notch. I sold my home and the hvac went out after I moved. The new owner called me and said that another company was going to charge him $1,500. I called JLK and had them come out and take a look for him. They fixed the issue for less than $100. They aren’t out to scam you like some companies. They are trustworthy and they are the only HVAC company I use in the area. I highly recommend using them.

The owner, Rob, came to our home and thoroughly surveyed our aging HVAC systems. He is very knowledgeable and clearly explained in detail replacement vs repair options. He then emailed us three quotes, and my husband and I chose to replace both HVAC systems with the option that worked within our budget. Rob coordinated an installation date around our schedules and clearly communicated with us throughout the process. His technicians showed up ON the proposed date and ON TIME! They were highly skilled, friendly, clean and professional. Rob came back to personally inspected the installation, making certain it met our expectations, which it did! We could not be more pleased with JKL from start to finish. Thank you JKL Mechanical!

I'm a little disappointed with JLK Mechanical. I called JLK Mechanical because they are local to me and have great reviews on Google.

On April 8th, I had a rep out to my house to give me an estimate to replace my heat pump and all duct work. It is now April 30th and I haven't heard back from them. Looks like this job just slipped through the cracks. I suppose I could have followed up but it wasn't my sale to loose. I'm not going to beg a company to take my money. I view the lack of response as an indication as to what to expect from the company.

The office called when the estimator was supposed to be at my house. They needed to reschedule, the technician was tied up on a repair. I understand that happens and it wasn't too big of a problem for me. I couldn't reschedule for another day so he came later that afternoon (thank you for working it into your schedule later that day). I feel he was slightly in over his head and they should have sent someone more familiar with duct design as my whole system has to be redesigned and replaced. The other two companies I called had specific estimators for this work or the owner came out to look at the job.

I did call the company to see why they never called back. No reason was given other than the estimate was started but not finished.

On a positive note - The lady that answered the phone was friendly and apologetic when I called to inquire as to why they never got me the estimate.

I lucked out finding JLK to repair my failing HVAC unit on a "soon to be hot" Saturday morning. No additional after hours charge, a local, small but growing company, the tech was here within 2 hours (on a Saturday!) and gone within an hour. The service tech, Tyler, is just plain good people. He wears his honesty and heart on his shoulder for all to see! I know why this company is growing...I had a positive experience with both Rob & Tyler and will call JLK again whenever needed. Thanks guys!

Rob & James (owners) at JLK Mechanical are the best!
Came out same day called
Only waited an hour like I was told on the phone
Knowledgeable, courteous, & friendly
Fixed my issue in a timely manner
Answered my questions
Financing & layaway available
Work great as a team!!
Would definitely call again......you should to!

My heater kept turning on, working fine for a week and then would stop working. Called JLK suspecting it was a bad heat exchange. They came out and diagnosed it. Said it was dirty and had some loose wires. He had already tightened the wires and cleaned it at that point. No extra hidden costs. Just a quick, honest. cheap fix! It was refreshing to do business with an honest company! Highly recommend!!!!!

Redhead curly guy at the front desk is terrible at customer service.

Redhead curly guy is the best at his job and great customer service recommend this guy's for all your ac needs

Great People and Relationships

The team at Johnstone Concord is highly skilled and committed to 5 star service!

Great company to work with as an HVAC contractor. Highly recommend.

Nice people. I am just a home owner trying to fix my A/C and they took care of me no problem.

The whole team is outstanding, best group of guys to work with courtesy and professional in all there dealings would recommend to any contractor for a full time supply house

Yesterday again for the second time after I arranged on the phone to pick up a part, but a few minutes before I arrived they called that the part was not available, it is very strange that they did not do what they were supposed to be sure of.

These guys and girls are amazing. They are opened Saturday, which allowed us to serve our customers at the highest level. It’s because of their comment that allows us to do what we do. Thanks for your dedication and support.

Very knowledgeable team. Great customer service. I highly recommend Johnstone Supply Concord for all of your HVAC equipment and supplies. Zach, Cody and the whole team go above and beyond.

Phenomenal organization to do business with. Nathan and his team deliver exceptional customer service! This location is stocked thoroughly for most all of your HVAC needs.

Nathan and his team go above and beyond to make sure their customers are taken care of. Cody and Zach are always very helpful and Lawton has even gone so far to have something delivered to his own house to make sure we had it in time for a job. Would highly recommend to anyone who asked!

On behalf of Coles heating and air, Jim is the man I have seen him abandoned at the counter.Three different phone calls and still helping customers. And he's always asks whose next? This 5 star is for Jim! I love J stone and they always have what I need! But this 5 star is just for Big Jim!!!

Truckers: drive in at front of building, if you pull behind you will have to back out onto the tight busy street. Plenty of space to move around when backing to dock, nice people