HVAC reviews in Durham, North Carolina

I am FURIOUS with those stupid Jingle bells i can’t stand them PLEASE get rid of them

I’m truck driver
It’s good place deliver commodities and they have a good space for 18n wheeler and helpful people.!

Took off work on Thursady for an appointment from 2-6. No call and no show from the tech. I get it, things happen, called and was offered a new appointment for Saturday. Well sat here for 4 hours on Saturday and no call no show from a tech again. Called customer support and they are a joke. No response from the lovely folks at dispatch. This is unacceptable, I am a field service engineer amd when I can't make an appointment I call my customer immediately as I understand time is valuable. If yoy can't make it just let the customer know. I will be canceling my account.

ARS came out the same day I called, which was fortunate considering our heat was broken and it was freezing outside! José, our technician, was friendly, knowledgeable, courteous and answered all of our questions. I will definitely use them again in the future.

I scheduled a seasonal HVAC tune-up, and the service exceeded my expectations. Jose, the technician arrived on time, was professional, and took the time to explain everything he was doing. He thoroughly inspected and cleaned the system, made sure it was running efficiently, and even gave helpful tips on how to keep it in good shape between visits. I feel confident my system will run smoothly through the season. Highly recommend their maintenance service for peace of mind and long-term savings

Your repairman said 12-4. They didn't get here until almost 9. He said leave it on emergency heat for now. It was 61 by morning. The part is covered by warranty, but not the labor. The labor is 1300$. That's ridiculous. Hopefully, you folks can figure it out today. The gentleman last night was polite and nice, btw.

The technician that came out today was very efficient. He figured out the issue with my unit constantly running in a matter of minutes. It’s unfortunate that I’ll probably have a huge electric bill because the installer failed to do something. The unit was blowing out cold air and would not shut off.

HVAC checkup. Roger arrived just within promised time. His inspection was thorough and extensive. He found a minor failure which I elected to correct. I would definitely use ARS again and seek bid for replacement HVAC from them. I prefer Rheem/Rudd smart designs.

I am so happy with professionalism and quality of the work that was performed today the installers made sure to clean up everything after they were done installing my unit and hauled away the old unit. I would recommend ARS to anyone looking install a new heating and cooling system into their home….

I am on a prepaid service plan. In the spring I spent 3 days having technicians not show up in the scheduled window and even had to change days. In the end my service was skipped. Today I had an 8-12 window for service and as of 1:15pm I have no technician. Upon calling them I am told a technician will contact me. I wonder what day that will be. In any case I would think hard about using this service. It is even difficult to get any response to stop the payment. Really disappointing.

It was very difficult dealing with the many facets of this huge company. For my first appointment, they confirmed several times and then even said someone would arrive between 425 and 4:50 PM. I waited till six at the property and then called them and told them the technician never showed up. I still scheduled three other properties with them. The first appointment was from 10 until two and I got a call from a technician at 8:30 asking if I was coming to the property. Although all three of my properties were scheduled for the same day, they were unable to give me the same technician and have them follow me from house to house. It turns out the second technician did have my house on the schedule next, so I left to go to the next property and he arrived 35 minutes later. He said he had to sit in my driveway until the system updated and released him from the one house to allow him to go to another house. Very dissatisfying experience

Our experience was awesome! We were cold and technician got our new system in two days after he saw us! We saw him on a Friday and he came on Sunday to put it in!!! Now that's service!! He was also very friendly and his explanations to our questions were awesome too!!! Thanks a bunch!!!!!👍💯

New installment of our HVAC system. One month in anouther problem! Furnace running with too powerful fan and loud noises as it runs down. 2 different tecnitions on different days came out, neither could change the settings. The second tech said he would have to talk to his supervisor and that was 2 days ago! Still waiting for help.

The technician was very friendly and knowledgeable so nothing in this feedback is directed at him. However, recently every time we get the biannual service, there is something major that the techs point out to us. We just had a $3k repair earlier this year and at this visit the heat exchanger is rusted and the tech said that this repair will cost as much as a new unit. Our prior unit was about 17 years old before we had to make major repairs. This unit is only 6 years old and we have it serviced every season. I am extremely dissatisfied with what appears to be a subpar product.

ARS Literally came to the rescue … a last minute call because my heater was not working with their freezing weather !! The technician Larry Tilley an ex-veteran was super nice and gentleman explaining all the process !! So happy and pleased with the experience !! Won’t call anyone else !!

Always professional, polite, on time and let you know when they will be there. Been using ARS for HVAC for around 30 years, installed units at 2 different homes, and have service contract with ARS. They have always done a great job for us.

Mr Joe Civitello was very professional, courteous & punctual. He assessed the problem of the compressor and though spent 20 mins observing and analyzing, did not charge a penny ! Helped me connect with the advisor on plan for replacing the unit & kindly said spare the payment towards new one. Other companies cost arm and leg just for looking at the heater !!

Made an appointment in the morning and they never showed for the 6-9pm window. Called a few times to check and was told they were enroute for 25 minutes around 8pm - 2 hours later there was no one. Not the call centers fault. If choosing between them and another company - go with the other company and save yourself the hassel. Didn't see the generic responses from the company for bad reviews until too late so Im sure one will be below.

ARS techs are always careful and professional. Today was no exception! He fixed our heating vents that were wobbly. Almost immediately after he left our cats found a warmer place for winter naps.

Tevin Page was the best man for the job. He didn't sugar code anything and he made me feel better about doing business with ARS. Thank you Tevin.

Jerrell was professional, he was careful, took his time. Made sure everything was fine before he left. My family is happy because the problem was fixed and they are warm again. Tech score: 5/5