Constraction reviews in Greensboro, North Carolina

I am revising my previous rating, Modern Roofing has provided a refund for the services that they said they were going to do regarding the damage to the siding from the hail some months ago. Thank you for taking care of the situation for me and my family.

From day 1 Jack helped me get thru the whole process of getting my roof replaced. Even when my insurance company tried to discourage me their District Manager stepped in and became an advocate for me. I could go on and on about Modern Roofing. This company cease to amaze me. I’m a client for life. Thanks Team!

Rich and his team did a great job on our roof replacement! They made the process very easy from the inspection to dealing with insurance. We are very pleased and would highly recommend!

Modern Roofing does a great job to help replace our roof! Destiny is helping me out, and sometimes she gives me time because I was so busy! And She came to my house on the weekend because i didn’t have time to meet her on the week! Thank you too much!

These people came to my house although I had a sign on my door that says NO SOLICITING! When I opened the door I was questioned when I told him that my husband handles those affairs “ Did your husband marry you only for your looks or did he marry you for your brain too?” Excuse me!?! I have a sign saying not to bother me and you disregard that request to insult me!?! I should have called the authority for trespassing! How dare they disrespect me and my home. Then they had the audacity to leave a hanger on my door! This is a company that will never get my business!

I live in a neighborhood that doesn’t allow door to door sales.

Please train your staff on how to properly address people. Also, how to respect people’s boundaries.

Modern Roofing THOMASVILLE did an amazing job on my roof!! Travis Bowman was our project manager and was so attentive and communicative with us every step of the way. Will definitely recommend to friends and family, and will use Modern Roofing THOMASVILLE again in the future!

Appreciate the patience Ally had with us. We had a rough start with our insurance company taking forever, but she stuck with us and the outcome was perfect! Ally was upfront (no up-selling or hidden extra costs) and worked with us even though I feel any other company may have ditched us as a dud project. I highly recommend her.

Modern Roofing recently installed a new roof for me that did have hail damage. Brad Safriet was my project manager. He was so nice and professional. My new roof is beautiful and the cleanup after installation was excellent.

I recently had the pleasure of working with Ally at Modern Roofing, and I can't say enough good things about the experience! From the very first interaction, she was incredibly professional, knowledgeable, and attentive to my needs.

Ally took the time to explain all my options thoroughly and answered all my questions with patience. What impressed me most was her transparency regarding pricing and timelines, which made the whole process smooth and stress-free.

I highly recommend Modern Roofing and Ally for anyone in need of roofing services. Thank you for going above and beyond!

Modern Roofing did a perfect job replacing our roof. Ally was our contact and she took great care in making certain the job was done correctly. She made the experience as painless and trouble free as possible for us. Customer service at its best. Explainations on job status and procedures were easy to understand from both her and Rich. Highly recommend.

We had a great and painless experience with Modern Roofing. Allie was a wonderful project manager and we are so very pleased with the work and the consistent followup. Such a pleasure to work with them!

The best sub you can have

Caked several times. They don't answer the phone.

Rob pointed me in the exact direction that I needed to go in with my in ground pool. He knows what he's talking about!

Great company, great staff, quality products, I could go on and on!!

Question.
I currently have 8ft depth in ground swimming pool. I am trying to reduce the depth and bring up to 4ft depth all around. Will you offer the service or possibility of reducing depth? And estimated cost?

Working with this group was a pleasure! As with any construction, there were some unforeseen things that came up but the team managed it all with promptness and professionalism! I would recommend them to anyone who is looking to have a beautiful pool built.

River Pools staff is professional, knowledgeable, and timely. They explained the process thoroughly. They answered every phone call. Top notch customer service. I highly recommend this company. Robert, Josh, Noah and the office staff go above and beyond.

Very poor communication from the beginning from owner, Rob. After we finally reached out to him again, he actually “accidentally” texted my husband instead of his employer talking about us and being very rude. He proceeded to tell us that he didn’t think we could afford what it would cost to build what we wanted without even telling us what the cost would be or knowing our budget. I would not waste your time trying to go through this company because clearly they won’t have time for you.

Landon and Noah stopped to help me change my flat tire last evening on their way home from work. They are the kind of folks I want putting in my pool when I’m ready! Thanks Landon and Noah!

I spent months researching River Pools and requested a quote last Summer to find out there would be no way to get use of the pool due to the demand that hit after Covid. When I picked up the ball again this Winter I requested a quote for two different style pools and requested a site visit to determine which of the two styles would work best on my lot. The quote was provided in January ‘21. I emailed requesting next steps and even offered to put a deposit down to move things along. I was told they don’t accept credit cards by phone and that I could pay when Rob came out for the scheduled site visit. When the appointment day arrived Rob did not show. Instead, Landon showed just to look over the logistics of the lot but didn’t discuss much because he was not the designer A design meeting was completed via Zoom and after looking at the specifics of decking and yard grading necessities etc. it was our understanding a revised quote would be sent via email after Rob worked up some new numbers based on the design. Almost 3.5 weeks went by with no response to emails, calls, texts. Finally, I receive a contract with the numbers based around the design. Only problem was River Pools said they increased their pricing on me within a months time. Talk about switch and bait. The quote was presented to me in January 2021... shouldn’t that have already been 2021 rates? (Keep in mind the original quote in 2020 was for a different style pool). After questioning why such a jump in price I was basically told I should have signed in 2020 and that they were NOT going to honor what was just presented to me within a months time. How can you do that to a client that is awaiting a consult and design visit? Moving forward...with bank financing already in place and narrowing down our selection and pool options we requested some modifications to the contract, mailed off our certified check deposit and awaited the revised contract to sign electronically. The next day, I was sent an email letting me know “River Pools was unable to meet the originally discussed timeline for pool install and that they were not going to be a good fit for the job”. I requested a call back to discuss the situation with intent of communicating that the timeline didn’t matter at this point it was more just the desire to move forward since we planned around a specific pool shell. I was told again “they would not be the right fit for the job” with no explanation via email and that “a call would not be necessary”. I then requested a River Pools contact in the plant to order the pool shell with the intent to hire someone else locally to do the install and was referred by to another company that installs RP shells to in Greenville. The contact provided didn’t service Greensboro, NC. In my opinion the customer service and communication with this team is below average and on many levels unprofessional. I walked away feeling like they didn’t need my business...and they knew they could increase their prices due to Covid and the supply and demand in the pool industry within a months time and focus on clients with deeper pockets than I. I would not recommend this company to anyone. If you want attention to detail and like to be assured you’re getting a quality service that values integrity - in my opinion this is not the right company.