HVAC reviews in High Point, North Carolina

Same day service, shot me straight about what was going on with my unit and made a quick fix to bridge us until we are ready to install new unit. Great customer experience from start to finish and extremely reasonable pricing compared to the “other” company we spoke with. Thanks again.

Very professional and good people to work with. Gary was able to fix a problem that eluded two other company's techs for 5 years. Stephen, the service manager, came out recently and fixed my outdoor unit quickly and professionally since his techs were out sick. Quality people all around!

Excellent service! I walked into my home at 6PM and discovered our AC was dead on one of the hottest days of the year. I called B&H’s on call number and left a message. A technician called me back in 2 minutes, asked me a couple questions, and headed to my home. He was on-site in 30 minutes with the failed component replaced an working AC in less than an hour from my call. Great company and great people!

UPDATE:

After the initial delay with being able to get an estimate and have the work started, we were finally able to get the work completed. I am pleased with the quality of work and friendliness of the staff, and I would plan to use B & H again in the future for any further HVAC needs!

Original Review:

I’m currently undergoing a restoration project and needed an HVAC company to hopefully move a vent that we believe was the cause of some damage to our bathroom floor. I contacted a local contractor I used for other work who kindly recommended B&H for any HVAC needs.

I first contacted B&H 21May and was able to schedule someone to come out and look at things 23May. The service tech that came out, who arrived promptly, was able to look at the project and even help identify another issue that I was experiencing with our HVAC system. They told me that the office should contact me later that day or the day following with an estimate for the work, which is required to initiate installation/repairs.

I hadn’t heard anything the following day (24May) and decided to call to see if there was any mix up with my email or contact info. The office staff had all of my information correct and told me that they would notify the estimator that I was still seeking an estimate for the work. The following Tuesday (28May) I still hadn’t received an estimate, and called that afternoon. The office staff notified me that the estimator had an emergency and was out of office the latter end of the previous week and was out of office the remainder of the day, but that they would again notify the estimator that I was still seeking the estimate for this work.

Today (31May) I still had not received an estimate. I called again, the office staff was aware of the estimate that I was still looking to receive, and forwarded me to the voicemail of the estimator, who I left a message for.

I don’t enjoy writing a negative review, and I’m hoping that I will have the opportunity to update this review with a better score. I’m understanding that emergencies come up and things can get delayed, but at this point I’m entirely dissatisfied that it has taken more than 6 business days to receive an estimate. This work is preventing me from completing the restoration work that is ongoing, where we have half our bathroom floor removed. I’m enthusiastic to use B&H as it’s a local company and came recommended to me from a trusted source, but I have really been let down, specifically from their own claims of fast and prompt service.

Please make this right B&H, I mostly would just like to get our house back in order, and this is starting to take way too long.

Recently had to replace a very old central air conditioning unit with a new heat pump/AC. Due to the age of the old wiring and changes in code it turned out to be a somewhat challenging job. The B&H technicians were prompt, courteous, professional, and friendly. They did a great job!

I am writing to express my sincere admiration and gratitude for the outstanding service I have consistently received from B&H. Over the many years, your team has demonstrated exceptional professionalism, reliability, and expertise in every interaction.
From routine maintenance to emergency repairs, your technicians have always arrived promptly, equipped with the knowledge and tools needed to address any issue efficiently. Their courteous demeanor and dedication to ensuring my heating system operates at peak performance have truly set your company apart.
I particularly appreciate the clear communication and transparency regarding service options and pricing. It is reassuring to know that I can rely on B&H for honest advice and high-quality work.
Thank you for your unwavering commitment to excellence. It is a pleasure to be a customer of B&H, and I look forward to continuing our relationship for many years to come.

Excellent customer service!!! Dekota was great and very knowledgeable, he explained everything in great detail an was just an all around a pleasure!! Thank you Dekota!!

Today Ricardo and Daytona came to service my furnace. They were very professional and knowledgeable about what needed to be done. They made sure things were done correctly. Everyone I have been in contact with from B&H have been most pleasant including these two young men.

B&H I definitely my go to company, I recently purchased 2 new heat pump systems with them and everything went well. Had a small wiring issue and had Dakota Gentle come out and got things running the right way. He was very knowledgeable and friendly and I would highly recommend him. Thanks B&H and Dakota for everything.

These guys were able to squeeze me in same-day and were affordable, and were honest with me from start to finish, filling me in on their process.

Apparently my electrical box was melted (see pic) but they were able to fix it over an afternoon and morning after getting the parts they needed. Now my HVAC works again!

Very nice and great customer service as well. Paying my bill was very easy.