HVAC reviews in Hillsborough, North Carolina

Kail was outstanding and knowledgeable. He always kept me informed of what he was doing and if there was any issues. He’s polite, informative, knowledgeable, and kind. He had very good manners.

James was really good every step of the way and very professional and personable. My son’s family also uses this company.We both have a maintenance plan for 4 visits per year and I bought a new Train AC Unit 18 months ago.

Plumbing and home water supply assessment. Nathan did an excellent job. He was knowledgeable, professional, courteous and patient. Honest assessment and no pressure sales.

About a month ago a service man came out at my request because my furnace was not putting out enough heat. He spent a lot of time checking out things, said my intake filter was clogged so replaced that. The heating situation did not improve and we had some very cold temperatures. Two weeks ago I called again as I still was not getting enough heat; it took a week for a service man, Kail, to come out. He checked everything and found my refrigerant was low. He added refrigerant and voila! I have heat again. I am very pleased with Kail's work and solving the problem. I am not pleased that the first person who came out did not solve the problem, and I had three more weeks of cold.

I couldn't be more satisfied with Ivan. He was very informative and professional. He answered all my questions and gave his recommendations on how to improve my HVAC system without putting any pressure on us to do it right away. Thank you Ivan!

“Daniel stepped in to help us with our annual plumbing maintenance, and his service was exceptional. He was extremely kind-hearted and took the time to explain important details, including quick checks we can do ourselves and critical issues to watch for. I truly appreciate his professionalism, clarity, and dedication. I am very pleased with the quality of his customer service!”

Grant Meiggs did a great job for me. Thorough, clear, set expectations well and followed through. Personable and great people skills as well. A pleasure to work with. Would definitely recommend Ted's services as they are who they say they are and follow through on expectations.

Omar was very nice and did a great job. Every service person we've ever had from Ted's has been wonderful. They're very knowledgeable and professional. We've always been pleased with them.

James was thorough and did a complete job. He explained his findings and assured me that everything was fine. He shared additional offerings but did not force the conversation given it is post holidays.

James was very professional, friendly, and, and explained every detail of the inspection. We especially appreciated his explanation of how the system operates. it was really a pleasure having him. I can’t often say that about service people.

Omar was timely and professional. No hard sell - just the facts for the customer to properly decide if proactive services / upgrades were needed. 5 star experience!

Ivan and Wesley were very professional and knowledgeable, took their time (even at the end of the day) and provided a thorough review of our heating system, along with helpful information to assess options for ongoing repairs & maintenance. First impressions were exceptional.

Daniel Dillard was great. I wish I could give 6 stars. From the first contact to the last. He kept me well informed and worked hard to analyze the problem with my tankless water heater. I highly recommend Daniel and Ted’s HVAC.

Omar was awesome! He explained what he diagnosed, showed us pictures, and gave us options on how to address the problem. He worked way past quitting time to make sure our system was running properly.

Ivan was very professional and polite. Very good about showing me what the problem was and what the results would be if I didn’t act today. He turned off the gas to my furnace and refused to turn it back on. My furnace was working when he arrived but I had no heat when he left. He said there was a crack on the heat exchanger and by law he had to turn the gas off because it’s a safety issue. Well leaving a 74 year old woman in a house with no heat in December is also a safety issue. My system has been maintained twice a year for 18 years and after the previous service was purchased by Ted’s, I’m left without heat on my first PM check. Of course I was given the options of waiting two weeks for parts to have it repaired or purchase a new heat and a/c system. All while I’m on a house with no heat in December. I told him that I would cancel my contract with Ted and when I get a new system it would not be from Ted.

On behalf of my elderly mother, (whose home I share), I engaged Ted's services on the plumbing side to install a new copper water service line from the meter at the street to the 1947 house (90+ feet away). Grant Meiggs and two helpers hand dug very carefully around a huge old oak in order to reveal the gas line, as well as through a bank in front of the house with many bushes and plants. The stretch in between was easily trenched with a machine. In addition to the shut off valve added to the new line inside the basement, a new two gallon overflow tank was added above the hot water heater.

Grant is professional, careful, knowledgeable, and personable, as are all the people I have spoken to at Ted's. I originally "found out" about Ted's when they bought Carolina/AC (which had briefly become Triangle Heating and A/C.) My mother had a longstanding maintenance contract with C. A/C and now has a contract with Ted's for both HVAC and plumbing. We are extremely happy with the service we have received so far at our old home in Chapel Hill.

We've used Ted's for years, they upgraded our central heat/ac a couple of years back and it's worked like charm.

We needed to have the system inspected because it wasn't cooling. They sent their technician James Schilling out. He was totally friendly and professional and fixed our problem immediately.

I worked in customer service for 25+ years therefore I know when I am getting A+ service. They don’t just come out and start working, they call ahead of time and offer to bring me a sandwich. And once he got here, he sat down and explained in a polite, friendly, professional manner what he would be doing on this service call. That was not my 1st service call from Ted’s, the previous service call was a different person but the same type of excellent service.

Kendall was wonderful. Took time to make sure system running properly and efficiently. Some repairs need to be done but there was no pressure to have them done today. Kendall was friendly, patient and professional. He made sure I understood everything and showed me the issues. Highly recommend Ted's, especially technician, Kendall.

Kendall was very polite, helpful and knowledgeable of what he needed to do. He proceeded to finish task, didn't scurry around. He even helped me move something that was too heavy for me before he left. Thank Goodness for such a helpful gentleman and awesome.associate. Thank You.

I highly recommend Daniel from Teds for any plumbing work. He called before the appointment and showed up on time. He replaced all the push pull shutoff valves in my house with quarter turn metal valves. He did the work quickly and professionally. I am very pleased with my experience with Teds plumbing.