HVAC reviews in Matthews, North Carolina

I've been using my woodstove a lot during the cooler months here in Matthews and wasn't sure if it was time for a chimney sweep. Zen Chimney Cleaning sent Kai out to inspect everything. He let me know that a sweep wasn't needed just yet, which I really appreciated since it showed they were honest and not just trying to sell me something. During the inspection, Kai also noticed some mortar issues in the brick chase and some damage to the crown. I'm planning to have them handle those repairs when the weather warms up. The crew was friendly and easy to talk to, making the whole experience stress-free. Highly recommend for anyone needing chimney services in the area.

I had a really good experience getting my masonry fireplace and chimney cleaned. The technician, Kai, was very professional, worked quickly, and made sure everything was spotless. He also took the time to answer all my questions about chimney care in a way that was easy to understand, which helped me a lot as someone new to fireplaces. I highly recommend Zen Chimney Cleaning for anyone looking for reliable and friendly chimney sweep service in Matthews.

they did a great job sweeping my chimney and installing a new fireplace insert. i can't believe how much more heat i'm getting now, and i'm using way less firewood. the whole process was smooth and the crew made sure everything was safe and clean. if you're in matthews and thinking about upgrading your fireplace, i definitely recommend getting a chimney sweep and an insert done by these professionals.

I recently had my gas fireplace serviced by a chimney sweep company. Scheduling my appointment was easy, and the wait time was about one to two weeks, which seemed pretty normal. The staff I spoke with on the phone were very friendly and professional. On the day of my service, I received a helpful text message letting me know the technicians were on their way. The message included the technician’s name—Clarence—along with his photo, my address, his certifications, and a little personal introduction. There was even a link to track his arrival and a number to call or text with any questions. I’ve never experienced that level of communication from any other service before! Clarence arrived with another technician, both wearing shoe covers to keep my home clean. We talked about my fireplace issue, and then they carefully set up a clean cloth tarp around the work area. They placed their tools on the tarp and got right to work. They thoroughly checked everything, including the pilot and thermocouple, and found the problem was debris in the pilot assembly. Both technicians removed all the fake logs from my fireplace and vacuumed each one individually to get rid of soot—something I didn’t expect, but really appreciated! They also rearranged the logs to help with airflow and to prevent future debris from collecting on the pilot opening. When they finished, they vacuumed the tarp and the surrounding area, leaving absolutely no mess behind—which is impressive, considering the job involved cleaning out a fireplace. Clarence and his teammate were both extremely professional and polite. I’ve had less positive experiences with other fireplace companies in the past—things like missed appointments, long waits, or messy work. This company is by far the best chimney sweep service I’ve used. I will definitely call them again in the future and recommend them to anyone looking for reliable chimney or fireplace care.

After struggling with a persistent leak around our chimney, my wife and I reached out to Zen Chimney Cleaning for help. We’d previously hired another company that actually made the leak worse, but this time the experience was completely different. Lucas came out to our home in Matthews, listened carefully to our concerns, and then climbed up on our roof to take a close look. He quickly found that there were three separate issues causing our problem and walked us through exactly what needed to be fixed. He took several clear photos to show us everything, which made it easy for us to understand what was wrong. These pictures ended up being really helpful for us to explain to the previous company what went wrong, and we eventually got our money back. The estimate we got was fair, and they were able to get started right after the next big rainfall, so we didn’t have to worry about more damage. Clarence led the repair work. He worked closely with us to match our original brick as best as possible, rebuilt the upper part of the chimney, put in a new flue and outlet hardware, added a drip edge, and thoroughly cleaned and inspected our fireplace insert. He even fixed a small hole in the heat shield outlet, making sure everything was totally safe for burning. Clarence also redid the counterflashing the right way, correcting the previous mistakes. Now, the leak is completely gone and we have a strong, beautiful chimney that we feel safe using during cooler nights. Throughout the whole process, everyone was on time, communicative, and really knew their craft. This was easily one of the best contractor experiences we’ve ever had. We’re truly grateful for the team’s professionalism, skill, and for helping protect our home. We highly recommend their chimney sweep and repair services to anyone in Matthews or nearby areas.

Clarence and his team did an outstanding job sweeping and restoring the chimney at my dad's house in Matthews. Their careful work and attention to detail made sure everything was cleaned thoroughly, and the price was very reasonable. I highly recommend their chimney sweep services to anyone looking for quality and reliability.

This chimney sweep company in Matthews did an excellent job for us. They didn’t just handle our chimney replacement, but also took care of a leak near the saddle of our roof by the chimney—a problem our roofer missed after putting on a new roof. Clarence was friendly, knowledgeable, and went out of his way to help us out. We really appreciate the extra attention to detail and the professional service. Highly recommended for anyone needing chimney work in the area!

I needed a chimney inspection for my home. The team showed up right on time, kept me updated throughout the whole process, and did a fantastic job cleaning and checking the chimney. Clarence was very respectful and professional. What impressed me most was their honesty—there were no unnecessary sales pitches, just straightforward advice about my chimney’s condition. I would definitely call them again for any chimney sweep or fireplace service. Highly recommend!

We recently had a new chimney and firebox installed at our home in Matthews. The crew did an outstanding job from start to finish. Clarence and the team were very professional, efficient, and made sure to answer all our questions about the fireplace. The craftsmanship truly stands out—the stacked stone looks beautiful, and the new chimney and firebox work perfectly. We couldn't be happier with how everything turned out!

I recently had both of my chimneys cleaned and repaired. The attention to detail from the team was excellent, and they did a fantastic job making sure everything was spotless and working well. The crew was professional and very careful with their work. My husband and I are extremely pleased with the results, and we especially appreciated how thorough Lucas and the rest of the team were. We’ll definitely be telling our friends and neighbors in Matthews about this great chimney sweep service!

i just had a fantastic experience with clarence at zen chimney cleaning. clarence took the time to talk with me on the phone and explained everything in a simple way to help me figure out an issue with my gas fireplace. thanks to his clear advice, i didn't even need a service visit, which saved me both time and money. his friendly attitude, helpful solutions, and real kindness made a big difference. i would definitely recommend their chimney sweep services in matthews to anyone needing help with their fireplace or chimney.

clarence was super helpful with inspecting and cleaning the chimneys and flues in my old house. he spent a lot of time making sure i understood everything and answered all my questions about the process. he made sure to schedule the inspection quickly and showed up right on time. he did a really thorough job and i’m glad to have found zen chimney cleaning. i’ll definitely call again for future chimney sweep needs!

I had my fireplace door installed and the whole process went really smoothly. Communication was clear from start to finish, and the crew showed up right on time. The new door looks great and really adds to the look of my home. I’m very happy I chose this chimney sweep company in Matthews and would gladly recommend them to anyone needing chimney or fireplace work! I’ll definitely call them again for any future chimney services.

lucas and kai were great! they showed up on time, were professional, and kept everything tidy while working. they took the time to explain the whole chimney sweep process and made sure our older gas fireplace was cleaned up really well. they’re also handling some repair work on our chimney. both of them were friendly, patient, and got the job done efficiently. highly recommend their chimney services in matthews!

We had Clarence from the chimney sweep company come out to inspect and clean our chimney. He was very friendly and shared a lot of helpful information about keeping our chimney in good shape. Clarence took his time and even offered us some great advice for using our fireplace safely and efficiently. We use this chimney sweep service regularly and are always happy with the excellent service they provide!

Lucas and Kai showed up right at the start of the scheduled time and immediately got to work sweeping my chimney. They were very careful with my home, taking off their shoes and putting down drop cloths to keep everything clean. Lucas took the time to walk me through the whole process and let me know about anything they found while cleaning. They worked quickly and made sure everything was done efficiently. I also liked that they gave me some helpful advice on how to use my fireplace more easily and shared tips for keeping everything in good shape, even when I'm not using it much during the warmer months here in Matthews. Overall, the service was thorough and professional.

Zen Chimney Cleaning did a fantastic job with my chimney and pellet stove. Clarence arrived on time, quickly figured out the problem with my pellet stove after others couldn’t, and took care of it right away. He also noticed a water entry issue in the chimney and fixed it for me. Everything was done neatly and professionally. I highly recommend their chimney sweep and repair services!

Outstanding experience with Zen Chimney Cleaning! Clarence showed up right on time at our home in Matthews and thoroughly cleaned our chimney from top to bottom. He was friendly, professional, and made sure our fireplace was safe and ready to use before he left. I highly recommend their dependable and reasonably priced chimney sweep services to anyone in the Matthews area.

lucas was so amazing to work with. we had just bought a home in matthews and needed our chimney inspected as soon as possible so we could use our fireplace safely. after calling several chimney sweep companies with no luck, i reached out, hoping someone could help. even with a packed schedule, lucas made time and came out himself the next morning. he climbed up on the roof, took plenty of photos inside and outside the chimney, and explained everything to us in simple terms. we found out our chimney was not safe to use, and we were really thankful to learn this before trying it out and risking any problems with our home or safety. lucas sent us a clear quote for the repairs within a couple of days. overall, it was a fantastic experience and we’ll definitely call them first for any chimney sweep or inspection needs in the future. highly recommend!

Clarence did an excellent job sweeping and servicing our two fireplaces. He made both of them look spotless and work perfectly. Clarence took the time to explain each step of the chimney cleaning process and even showed us pictures as he worked. He was friendly, respectful, and very professional. I highly recommend their chimney sweep services.