Plumbing reviews in Matthews, North Carolina

Mike was awesome. Came out and immediately found the issue with the PRV. Got it replaced at a very reasonable price. He dug up near the meter and got everything squared away. Water PSI went from 15 to 70-75. Very very happy.

I was referred to DPS LLC and extremely satisfied with their installation of my water heater. They scheduled me the next business day, navigated the logistic of condo Assoc, provided evidence of insurance, performed the work expertly, cleanly and timely. Staff were polite, they worked diligently, completed the job and cleaned up after themselves. The water heater was wiped down along with all fitting putty. I highly recommend DPS LLC. The work was performed for the price quoted. I did provide photos prior to their visit so they could anticipate the scenario. A very satisfied customer. Thank you

I had an excellent experience with Alex and his team at Direct Service Plumbing. From start to finish, the service was professional, timely, and top-quality. Mike, who handled the work at my home, did an outstanding job—he was respectful, friendly, and made sure everything was completed efficiently and correctly. It’s hard to find a plumbing company that is both reliable and trustworthy, but Direct Service Plumbing really delivered. I highly recommend them for anyone in need of plumbing repair, installation, or maintenance.

Alex called us back right away, very responsive. Mike and his team installed a tankless water heater. They were all very professional, quick, neat and kind. They’re very trustworthy. I highly recommend Alex and Direct Service Plumbing!

Direct Service Plumbing came through when I really needed help! My water heater went out and I had no water at all. While other companies were pushing my appointment out for days, they fit me in the same day and fixed everything quickly. The tech was professional, efficient, and explained what was going on without trying to upsell me. I’m so grateful for their quick response and great service...highly recommend!

Alex and Mike were very responsive and quick to inspect, assess, and replace a water heater failure in our craw space in the same day as the call. We appreciate their customer service, especially with the initial call being mid afternoon.

Alex and his team should be your absolute go-to plumber if you live in the Charlotte area.

We recently undertook an entire repiping of our home (3 full bath), and Direct Service Plumbing took care of the whole process end to end.

The planning was thorough, Alex helpfully came out to ask and answer questions before we signed on. We had some lag time between our estimate and committing to the project, but the team had no issues working with us as soon as we were ready.

Alex worked with us to ensure we got a fair price as repiping can get expensive, and he and his team were very gracious to come back and tweak a few things after the project was completed.

The team members themselves are true gentlemen. Extremely polite and communicative with turning water on/off or working around the house. My wife noted they are some of the most considerate contractors we have ever worked with.

The project took less than a week, and that was due to the guys' strong work ethic and volunteering to work late to help see us through.

There were very few surprises along the way and we managed to keep this project in budget.

I was worried about such a large undertaking and the risks involved, but for residential repiping you're in good hands with Direct Service Plumbing (and for any other plumbing needs).

Alex did an excellent job replacing my water heater. He came over on a weekend, got everything fixed quickly, and was extremely professional throughout the process. He’s hardworking, honest, and his pricing is very reasonable. I’m very happy with the service and highly recommend Alex for any plumbing needs!

The best company ever. I was completely impressed with their professionalism and customer service. The plumber arrived on time, explained the fix clearly in simple terms and left the area spotless. Highly recommend this company for honesty and great work.

Excellent service! Our hot water heater went out and they replaced it very quickly and had great customer service along the way. I would definitely recommend their services

The techs at Direct Service Plumbing are outstanding! I was having problems with my kitchen faucet and sprayer. I scheduled an appointment with them and they phoned me before they came over to my house. They were on time, very polite and professional. They covered their feet with foot protection before they came into my house and quickly diagnosed the issue that was causing the problem. All I had to do was go down to the Home Depot and choose a faucet replacement and then I rescheduled them for the very next morning. Again, they were on time and professional and replaced the faucet and tubing that was necessary. They also unstopped a clogged drain in one of my bathtubs. Both kitchen faucet and bathtub are working perfectly now. These guys obviously take great pride in their profession. I would highly recommend them to anyone who has plumbing needs in their home. You won’t be disappointed.

Michael and Roman are polite, skilled and kind! They stayed past 7 pm to ensure my washer line was cleared that caused my ceiling leak. I use them for the many homes I manage as well. Highly recommend! Pic for attention and cuteness!

Woke up to a leaking water heater last week. A friend recommended these guys and he was not wrong! What a great job! Professional, knowledgeable and courteous. Alex was able to fit me into their schedule and install the new water heater the day it arrived at a much more reasonable price than I expected! I will be using them again and highly recommend you do too!

Awesome guys. Huge help with my restaurant and house! Called twice used twice and will use again.

Very professional and prompt. Provided outstanding service, explanation and went above and beyond. Would highly recommend. Thank you Tony.

Responded quickly! Good price good work. Very personable. Would work with them again

Thank you Toliny Service for taking the time to explain the issue and fixing my tankless water heater! Very knowledgeable guy and awesome service!

Timely-Clean-Courteous-Competent
What more does good service require?
Nothing!
Tony met our needs, and we’re grateful.

Had Tony come by and fix a breaker at our business. Quick and responsive. Will use again.

Made an appoitment in the morning and Tony arrived a few hours later. He is very knowledge, reliable, clean and organzied. Higly recommend his service!

Five star service all the way. We hired Toliny for some insurance electrical work and I must say I was highly impressed. We have more projects coming up and I wouldn't choose anyone else. Thank you!!