Home Services reviews in Monroe, North Carolina

We used Mike's team to service our dryer vent because it was taking 3 to 4 times as long as normal to dry a load of towels and my husband could see lint collected on the exterior dryer vent. (Platinum Professional Carpet Cleaning is fully certified for dryer vent cleaning!) They were very responsive any time I contacted them before and after the cleaning, fit us in the very next day, came on time & gave excellent service. Mike followed up requesting information on how we felt about the service and is very dedicated to providing excellent customer care! We will use them again for any of our cleaning needs!

We recently had Platinum Professional Carpet Cleaning come out to clean the carpets at Crossway Pediatric Therapy and Academy, and they did an amazing job! Grey and Rodney were fast, efficient, and very professional. They were accommodating and took great care to respect our space and belongings. Mike, the owner, was incredibly friendly and easy to work with, making the whole process smooth and stress-free. The service was also affordable, which was a big plus. We will definitely be using their services again! Highly recommend!

We have had Platinum clean our carpets for years, so this year tried their power washing service for our driveway and patio. They look GREAT. Our drive was very dirty due to sprinkler run-off. My neighbor commented it looks like new cement.

We had two Lazy Boy Recliners cleaned and they did a great job. Rod did a great job. He was very nice and professional. Will use this company again.

Excellent service! Prompt response to my email inquiry about cleaning my carpeted three bedroom home to prepare it for sale. They provided quick and easy scheduling, punctual arrival for the appointment, detailed explanation of what to expect, and better than expected results! I highly recommend there carpet cleaning service! I would definitely work with them again.

Thank you to Rodney and his team for cleaning our carpets and floors. They were prompt, professional and courteous being thoughtful of our home and furniture. We will see you again.

We have used Platinum Professional Carpet Cleaning for many years. They have cleaned our entire home carpets as well as removed stains from our carpets and rugs. They are professional, honest, and dependable. Their pricing is amazing for the services that they offer! I’ve witnessed their tile cleaning and hardwood work… if you haven’t checked them out, you should!

Platinum Professional Carpet Cleaning provides outstanding service and and quality. After a visit to the Rug Spa, my area rugs are like new. I recommend 100%!

Unexpected dog-urine stained and smelly 8x10 low pile area rug did not respond to my homegrown recipe for cleaning; then suddenly we found out we were to have out of town guests arriving in 5 days. I never imagined I could get it cleaned before then. Platinum Professional Carpet Cleaning was immediately responsive with a plan to clean and deodorize the rug thoroughly and in a timely way. Mike's customer service, attention to detail, and the quality job were outstanding! He walked us through the entire process of how he cares for your rug with a commitment to customer satisfaction. The rug is beautiful with not one lingering odor. Mike is a super nice guy, knows his business inside and out, and... *bonus*... if you are at the shop, you may get to meet his adorable German Shepherd, Axel. 🐾🐾We will use his company as long as they are in business.

First off, Mike with Platinum Professional made a very good first impression on the phone when I called for info about a house pressure wash. Then, he got back to me quickly with a quote. When making the appointment to do the job, he gave me a time and the name of the associate who would be doing the work. Brandon showed up at the appointed time and was very professional and thorough. EXCELLENT JOB!!! And our house looks brand new! I highly recommend Platinum Professional for pressure washing. And I would feel comfortable securing them for any of their many other services as well. THANK YOU, PLATINUM PROFESSIONAL!

Platinum Professional Carpet Cleaning are miracle workers! They brought our couch, love seat, and chair back to life. With two young children who love to have fun on the furniture, I thought it was a lost cause, but Platinum Professional Carpet Cleaning handled it with ease. I’ll definitely have them back soon to tackle the carpet. Their services are also reasonably priced!

Review - Platinum Professional Carpet and Rug Cleaning

Wanted to share the following review.

This is the second time I’ve used Platinum.

The first time was 2 years ago when I moved out of a rental property on yellow bee into another rental home a few blocks over on blue stream lane - both rentals in Fieldstone Farms.

Back then I was very impressed because I walked into the rental property during move out, as they were leaving, it was my move out review - and there was no smell of any chemical - and yet the carpets looked brand new! In fact the carpets looked BETTER leaving than they did when I moved in.

This go around - I’m in this rental two years - they did my office, family room on the first floor. The stairs, hallway, master bedroom upstairs.

Oh and they did our dryer and dryer vent cleaning too (warning sign popped up on the dryer).

I have to tell you - they knocked it out of the park yet again!

Two different rental homes, both with builder grade/rental (aka ick) carpeting - but Platinum had everything looking better today than when we moved in!

Just for reference? We have a dog downstairs and a cat upstairs. There was not one iota of chemical smell in the cleaning of the rugs upstairs and downstairs.

They have pet friendly cleaning procedures and I can attest to that because there was zero smell from beginning to end.

Honestly? If somebody’s able to take builder grade carpeting that’s been beat for years, and make it look new? I call that results. If you can do it pet and people friendly - extra vote.

How can anybody not be excited about clean carpeting, especially ahead of the holidays lol!

If it’s Jeter and Jilly pet friendly - it’s a win in our book!!! 

Oh, I don’t want to forget the two young gentlemen that took care of the job today.

Rodney was just overall amazing. He provided a couple of really great recommendations on how we can manage our vent issue going forward. The other young gentleman, so polite as well.

I know this review is lengthy but I feel like it touched on a couple of critical points that anybody looking for a carpet cleaning company would want to know.

Trust worthy, knowledgeable, excellent service, excellent equipment and proven results.

At least for me, again having used them twice already - not disappointed in quality, planning and execution, professionalism.

Almost forgot cost.

I didn’t feel that they were the most expensive and I didn’t feel that they were the cheapest.

I was very happy with the quality that I had gotten for the cost quoted and it was spot on.

No variance there at all, again even though we had two pets in the house - they just came in and did the amazing job they did for the price they quoted.

Highly recommend Platinum.

I recently had the pleasure of experiencing the best carpet cleaner service in South Charlotte, and I must commend "Platinum Professional Carpet Cleaning" for their exceptional work. Our commercial space carpets were in dire need of a thorough carpet cleaning, and their team made them look as if they were just installed. The carpet washing service they provided was top-notch, and I was particularly impressed with their carpet shampooing techniques. It's evident why they are regarded as the best rug cleaner in the vicinity.

Their carpet steam cleaner technology ensured deep cleaning, making our rugs look brand new. If anyone is searching for a good carpet cleaner or even a rug steam cleaner service near South Charlotte, look no further. Their proximity to us, being just 30 minutes away, made it even more convenient. It's not just about carpet cleaning; their rug cleaning near me was equally commendable. The area rug cleaning near me usually doesn't meet my expectations, but they surpassed them.

I am including a before and after image of their great work.

The team's professionalism is noteworthy, truly embodying what professional carpet cleaning should be. Their quick service response and very reasonable pricing make them stand out among the various carpet cleaning services near me. If you ever find yourself searching for "carpet cleaning near me" or "carpet cleaning companies near me," I highly recommend "Platinum Professional Carpet Cleaning." They are the epitome of a top-tier carpet shampooing service and undoubtedly the best choice for anyone in need of a rug cleaner in the South Charlotte area.

Another awesome job thanks to Rodney. Platinum and Rodney hands down know how to make our carpets look like new again. Always professional, polite and reasonably priced. Next job grout cleaning, I know they will make our floors shine!!!

They were very nice and did great work.I have some carpet that is 13 years old and some that is over 30 years old. They both turned out really good, especially being how old they were. I will definitely use them again!!

Mike’s team at Platinum Professional Cleaning provided amazing customer service. Unfortunately I didn’t take before and after pictures of my sectional, but it looks like a new couch. Rodney & Ken worked efficiently and very professionally - attached is the door cover they used to run the hose through. Very professional - nice touch. These guys are super knowledgeable & friendly, and I have already spread the news to four neighbors and my family.

We had 2 rugs cleaned at their facility and they did a great job!! Mike was very professional and our rugs were so much better when we got them back! I also love supporting a veteran owned business! We'll be using them for more of their services in the future!

We had a coffee spill on our beige couch, that very center cup holder. Rodney was able to squeeze us in. We thought that besides the spill, our couch was super clean as it was only a year old. Once our couch dried I saw how clean it actually is NOW! They did amazing and the price felt right. They even sprayed our couch to hopefully repel stains. Very professional and we’re in communication on their ETA since we were squeezed in. Thank you guys! Would absolutely recommend them.

Platinum Carpet Cleaners are the best. They call you back promptly, work to get a time that is best for you to get your carpets cleaned, and are so professional. My Technician, Rodney has done my carpets the last several times. He is always polite and personable while doing a great job on our carpet. I highly recommend this company.

Highly recommend Platinum Professional Carpet Cleaning. They removed, cleaned, and reinstalled a light wool carpet with previous staining, and the results were excellent. Wool is difficult to restore, but they handled it with real expertise and care. Professional, clear communication, and great results.

These are my "go to" people! I have known Mike for many years, and when I contacted him to give me a hand with two properties, he was on it immediately. He kept me informed throughout the process, and advised me fairly and accurately when additional work needed to be done. Mike and his team should be the only team you call and trust! From carpet cleaning to heavy duty cleaning to painting and repair, I am satisfied beyond words.