HVAC reviews in Winston-Salem, North Carolina

I moved a to new house and the combination LP-heat pump HVAC system was not working correctly. The technician (Adam) diagnosed the issue and educated me as to what I should look for. When it did not work correctly I called and they came out the next day and fixed it. They are very competent and friendly. They also installed a great working system in my previous house of 8 years and did great work then as well. I would highly recommend them to anyone with a problem or needing a new system.

My air conditioning went out on one of the hottest nights of the summer. I called Brady Flanary first thing in the morning, and they were at my house by 10. I felt sure this was going to be the death knell of my air conditioner, but they got its up and running great for less than 100 dollars. Definitely trusting them in the future to be honest with me and not just try to sell me something. Also, I need to sign up for their annual maintenance program.

Brady Flanary replaced our old oil furnace with a new gas one and a new Trane air-conditioner 11 years ago when we moved into this house. Their service has been great, their personal top-notch and we've been very happy with the equipment. Would highly recommend them to friends and family.

Brady Flanary provides excellent service from the time they call to remind me that a Spring/Fall service is due, until the technician leaves. They respect your time, as the technician calls to say he is on the way. They are courteous, professional and thorough. I feel like I'm definitely getting my money's worth.

Very quick and friendly service. Pamela in the office was super friendly and tried her best to accommodate our busy schedule. Unfortunately our air went out on a Saturday (of course) and a hot Saturday at that. We called that morning and John was at our house by 3. We were pleased they would have an opening for us the same day. John quickly diagnosed our refrigerant leak and shortage. He gave us the costs up front, so there were no surprises there. He was very friendly and professional. He had our air up and running within 30 minutes. He spoke to us about maintenance (which we had already scheduled) and the benefits of having a yearly contract. We would definitely recommend Brady Flanary to anyone.

Our air conditioner quit working about 2 months ago. And after having a couple different companies look at it, it was determined that there was no hope and we were going to need a new system.

We called and got three quotes for the new system. The quotes were all about the same, and the deciding factor were the rating on google.

Only problem Brady Flannery could not get to our installation for six weeks. But, after calling Patrick at Brady Flannery, he brought over and installed two window units to keep us cool in the interim.

The installation went extremely smooth. Removed the old air conditioner unit, the old furnace and installed the new system all in one day. New system is excellent. I would definitely do business with these guys again.

Bob F.

We called Brady Flanary on a strong recommendation from a very good friend who used them and were very satisfied. We found ourselves a year in on a new install from another company, having problems with our cooling system. Due to some other mistakes we found on this install we wanted to see what Brady Flanary could find out for us, with new eyes on the problems. We were very satisfied with the service we received from Philip the service tech. He was able to double check our entire system and do some reprogramming on the Icomfort thermostat so as to make our cooling work better. End result is our new unit was undersized and will not cool our townhouse on these hot days. With the adjustments Philip was able to make we are pretty happy with the results he was able to provide. Not perfect due to the size of the unit but he was able to over come some of the problems and we are now able to hold our set point on the thermostat to within a degree now where before we had an overrun of our set point by as much as 5 degrees. Philip took the time to go through everything and make sure the unit was working the best it can by knowing how to program the thermostat and adjusting the set points so we are able to hold a more level temperature.

I have been a Brady Flanary customer for over 20 years. They have always done a wonderful job, responded promptly to my calls and been professional. They installed the unit I own, serviced it, and it is still working great after all these years.

We had a wonderful experience with Brady Flanary. Our downstairs unit went out (it's 30 years old) and we had it quoted by three different HVAC companies. Patrick Brownlee was our design consultant at Brady Flanary and not only did he discover that one of our vents upstairs had been drywalled over, but he also thoroughly explained his process of quoting the job. He was the only one who went back to the office to run loads and calculate exactly what we needed with their software, explaining to us the benefit of doing so. One of the people we called to quote the job didn't even identify the covered vent and told us we'd have to spend extra money to re-route everything to help cool and heat that room better!

We felt that Patrick was honest, upfront, and gave us straight answers on what we definitely needed to do along with options on what we could do if we chose to do so, which might save us money in the long run. He also made sure we were registered for any applicable rebates. We felt that their prices were fair and we trusted them.

The installation team was friendly, hard-working, and professional. They answered any questions that we had, and cleaned up after themselves, leaving the area just as neat as they found it.

Not only would we highly recommend Brady Flanary, we already have recommended them to friends! If we ever need HVAC services in the future, we will most certainly call them. We were very impressed.

I have used Brady Flanary Heating and Air Conditioning on 3 separate occasions to install new HVAC systems. They are quick to respond with clearly written proposals, including alternative solutions. Their technicians are professionals, and they are backed up by solid office professionals who schedule and communicate efficiently. Installations are efficiently completed, the work is correct the first time, and cleanup is thorough.

Everyone at Brady Flanary were great from the initial quote to system install. The work was done right, the team was on time and installation was done quickly. Our new Trane system has been both a cost and life saver! Great company I would definitely recommend.

My AC went out on a Saturday afternoon with temps in the 90s. I contacted the person I had been using for years and was received with a less than friendly answer to my call. So I headed for the Internet looking for a HVAC service provider. I checked the BBB ratings and online reviews and called Brady Flanary. I cannot recall the lady's name who answered the phone but she was knowledgeable, friendly and a joy to work with. She scheduled my service for Sunday morning. The technicians called ahead of time to let me know they were on the way and were here promptly at the time arranged. They went straight to work. At each point they described in detail what they were doing and gave me cost updates. In no time, my HVAC was working again. I thought the prices were reasonable for the work done and the fact they came out on a Sunday morning. I used their coupon from the website and even received a discount! Since the service my air conditioner has been running better than it has in two summers. The next time I need service or a new unit I will definitely go back to Brady Flanary.

Brady Flanary just replaced my air conditioning unit and I could not be happier with the service they provided. From the scheduling aspect down to the final installation they helped ease the stress of having to replace a costly appliance. Their reception staff quickly addressed the issues I was having and dispatched my call to someone who set up a consultation on the first phone call.
I worked with Brad-super nice guy! The consultation was thorough and including detailed measurements to insure which unit would be the best fit for my home. This evaluation was free, and the consultant got back to me the next day with a quote and different system options to fit my budget. I didn't feel pressured to replace the system, just informed of all of the options. I chose to replace my existing unit during one of the hottest weeks in July and was worried they wouldn't be able to fit me in ( they set up the appointment for the next business day!)
The installation went very smooth and the staff were very courteous while working in my home.
Thank you, Brady Flanery!

Austin came last week to do our Summer AC check up. He was on time, polite and professional. He followed COVID-19 protocol as outlined by CDC and the company, which pleased us very much. Because we have a contract, we incurred no additional costs. I highly recommend to others to consider getting a maintenance contract, as it is offered at a fair price. Brady-Flanary offers excellent, high quality service at fair prices.
The company has maintained our system for years.
We purchased a new system through them several years ago. Great company!
Thank you!

Simply the best service ever!! From the first phone call, to the techs arrival, and the completed job, they were outstanding. Due to unforeseen issues, I needed to reschedule my appointment twice. Patience was amazing and worked with me at the last minute to complete the repair. Slade and Mikey were very considerate of my home. They placed covers on my floor to avoid tracking in dirt. They explained what they were doing as they completed the repair to my AC. I only use and recommend Brady Flanary HVAC.

We have used Brady Flanary for years. They installed our system after a complete failure and have serviced every 6 months since. The staff are often the same folks and we have good talks as well as wonderful service. We looked at several companies before we settled on Brady Flanary and have always been satisfied with our service.

Gas furnace wasn't heating well and woke up freezing on Saturday morning after a 20 degree night before. Called Brady Flanary after Google search and saw the good reviews and more importantly the responses to those reviews, so I called them at 9:30am. They explained what the service call would cost up front and they had someone at my house by 4pm that day. The technician was polite and professional and once he discovered the issue he explained the cost of the repair and he was able to explain the difference in the readings he was getting after the repair. It was a fair price and great service.

This company is wonderful. I have used other places in the area based upon google reviews and they were so pushy with up selling that I wasn't sure what I really needed. The guy who came from Brady Flanary was amazing- super polite, efficient, and honest. He was also able to come out right away. I have now called them twice and had a great experience both times (same person!). I will definitely be using them again. Do yourself a favor and call them first!

Brady Flanary installed our HVAC system 9 years ago. We have not been very judicious about having it maintained, and I know we should...
On Tuesday night, our AC stopped cooling. First thing Wednesday morning, we placed a service call and the response was exceptional. With no previous appointment, the Brady Flanary team sent a very competent Service Technician to our home shortly after our call. The problem was identified, and the repair made promptly.
As an aside, our defective part was actually under warranty - for ten years- so if you buy quality to begin with (Trane), it really does pay off on the back end. This reduced our repair expense considerably.
Our next purchase with Brady Flanary is going to be our Seasonal Maintenance Discount Club membership.
Thanks for the great experience.

Brady Flanary really came through for me and my family! I came home one Friday (90+ degrees outside) and found my HVAC not working. After an hour or so of troubleshooting it myself the temp in the house now reaching 80 and it was getting late in the afternoon, about 2:00PM, I started looking for a company that I could hopefully call for service. I was expecting at best to line up an appointment for Saturday morning...maybe even Monday morning, and was not looking forward to a hot weekend with no AC. The staff at Brady Flanary were very friendly and said they would try to get a tech on site that afternoon but most likely it would be Saturday. I called around 2:30PM initially, then at about 2:45 I received a call back that a tech would be arriving between 3 and 5 PM. At around 3:45 to 4PM a tech showed up, Bradley I believe his name was. A younger man, but confident and eager to assist. He spent about an hour in my hot attic unclogging a couple of drain pans and restoring my system to operation. So in about 3 hours, from initial contact to system restoration, my AC was now back on, and my weekend outlook suddenly changed for the better. This was a cold call for me to Brady Flanary. I was not a customer of theirs...but I am now with service like that! Great Job Guys! :) Would give 10 stars if I could.

Brady Flanary employees are great! Helpful when I call and always respond to my needs . They call to schedule maintenance , call when tech is on the way to my home . "They do what they say they will do , when they said they would do it " ! I have found the techs to be very knowledgeable and helpful in addressing my issues for all systems in my home. (three different systems). I highly recommend them .