Reviews of local pros in Alliance, Ohio

Groves sent Sam and Logan out for a repair of our Speed Queen Dryer. Arrived early within the window of time, professional and courteous. One part needed ordered , but it was in next day and they finished the repair that afternoon. Always good customer service with them!

The service guy was nice and to the point he checked everything to make sure there was no leaks or anything wrong everything was fine it was the electrical outlet

As always Grove Appliance is very quick to reply for problems and also doing repairs. The tech is very kind and courteous. Would recommend them for all repairs.

I was very happy with Sam's Appliance Repair. They were very prompt and communicated very well every step along the way. Brent, the serviceman, was very professional and friendly. I would highly recommend them for your appliance repair needs!

ice maker replaced. Very timely and efficient. We have a warranty so not sure how much we saved. Nice to deal with Groves'

Sam's appliance repair really helped me out in a moment of need. They showed up in a timely fashion sooner than expected. The technician was very explanatory and friendly. I would recommend Sam's appliance repair for anyone for their appliance repair needs. Thanks again 😁

Very pleased with the repair. The technician was knowledgeable and very timely. I was considering buying new but am glad I opted for the repair.

It was an up date on my electrical board in my washing machine..under warranty so no charge to me..they were very quick same day as I called they came and diagnosed it and was back 4 days later to fix it. They were great!

Sadly I cannot remember the technicians name, but he was very kind and professional. Did a great job. I’m happy with everything

The repair man, Allen, did a wonderful and professional repair to our refrigerator. He worked efficiently and in a timely manner. Thank you.

I called for service on Monday afternoon and was scheduled for the next day. The time frame was for between 8 and noon. The repairman showed up promptly at 8 and immediately diagnosed the issue. The repair was completed and he was on his way in about half an hour. The dryer works great.

Paul was very knowledgeable, thorough and pleasant natured at both visits to our home.

Communication for scheduling service was convenient and easy. The repair man was prompt and fixed our issue very quickly!

Every one that I talked to and dealt with at Groves was very helpful and courteous. Took care of business in a very professional and timely manner! Thanks,Steve

The scheduling of the repair was quick and easy. The technician was professional and kind. The work was completed quickly and everything is working perfectly. Thank you!

Very professional. I loved every step they took to fix my washer. Nate answered all of my questions. He fixed my washer with great care. Just cannot say enough good things about my experience with this company.

My repair tech experience with Joe was excellent. He worked quickly, identified the problem and explained my options for repair/ replacement. He performed the repair and thoroughly cleaned up the repair site before he left. Highly recommend.

These guys are great. My dryer pooped out, wouldn’t dry. Service man came quickly and resolved issue after issue. During the service call, I came to think I would have to call a handyman to cut up my wall to get access to the problem area. Instead of giving up, Sam’s worker, found creative and effective workaround solutions. He wouldn’t give up! And the end result, after clearing a dryer sheet that blocked a vent, removing and replacing the ruined air duct, all without tearing my wall up, I now have my funky old dryer good as new! I’m very pleased!

I deleted this post because I thought it had come from Sears Protection Plan where I had tried to schedule my appointment for 6 weeks. The service technician from Sam’s repair was very cordial and truly thought the ice maker was fixed as did my husband. We are not one bit upset with Sam’s or the service technician. Unfortunately the ice-maker is still leaking water into the ice tray. But Sam’s immediately reached out to us when they realized there still was a small problem. Plus I was able to talk with a human and did not have to deal with an AI agent as you do with Sears. The service is the utmost best with Sam’s. Thank you!

The repairman was efficient, Had all the parts he needed with him and diagnosed the problem immediately. he finished quickly .He was pleasant and polite, and I would call them again for any further problems

We own a Blue Star 48” 8 burner range with double ovens. It was in the house when we purchased it and is no longer under warranty. We had a nearly impossible time finding ANYONE to come and service it when the large oven stopped working. I made endless phone calls to Blue Star and all of the appliance repair places that service Blue Star and every appliance repair place within a 35 mile radius, but because it was no longer under warranty, and because we didn’t purchase from these places, they wouldn’t service. I figured there was no other option but to start looking for a new stove. I found Grove Appliances and asked about ranges. I explained my situation. I was not in a great mood that day. Whoever I was chatting with on the text line was very sympathetic and assured me that anything I ordered from their store they would also service. He also seemed surprised that we were having such a difficult time finding a service technician. A few minutes later, I got a text from Sam, Grove appliance’s service manager. He asked some questions about our range and what trouble we were having. Then he said he would be happy to send someone out to check it out for us, even through they weren’t familiar with Blue Star. They scheduled a visit and Paul came out. He didn’t even charge us for the first visit because it was something he needed to further research. He said he’d get with the Blue Star people and try to figure it out. It took a second visit to determine what part we needed and when he came back the third time, it was fixed! Paul even fixed one of the burners that wasn’t igniting. I can’t say enough about the professionalism and the responsiveness of Grove. They did not give up and they went way above and beyond to fix my stove. When we are in the market for a new appliance, most likely a refrigerator in the near future, Grove will absolutely be our store. I’m so grateful.