Reviews of local pros in Barberton, Ohio

Had an appointment and had some communication issues at first but the owner Kevin came out him self after hours to make it right. Reasonably priced and kind service.

Well my mom got Mr. Collins name from a reputable appliance center to fix her dryer. He came out and fixed it for her and gave her a senior discount. My washing machine kept getting out of balance so I called him to come out but I live out of his service area. So in his text he reported what is most likely causing the issue so I ordered the parts and fixed it myself. the fact that he told me the problem meant a lot to me. And it’s working perfectly again.
Thank you Mr. Collins and God bless you and your business.

Kevin knew exactly which part he needed to order before coming to fix our washing machine. He worked quickly and got it up and running. A lot cheaper than a new one!
Other places I called wouldn't even take the job for "a locking washer"!
Highly recommend.

Kevin came out to give me an estimate on my broken dryer. When the estimate was 400, I decided to buy a new dryer and paid him the service fee. I went to my basement that evening to find my dryer in pieces strewn around my washing area blocking my stationary tubs, washer, etc. I was in disbelief. I called and texted but he did not respond. He finally answered to tell me that it was "normal" for the dryer to be left that way and he had never before had a request for the dryer to be put back together. He said it would be easier for the people removing it. I asked him to come out to put it back together anyway. I then changed my mind because I did not care for the way he reacted or spoke to me and I did not feel it was a good idea to have him back in my home. I canceled. Well, my new dryer came today and the delivery men could not take away the old one because it was in pieces. "THANKS Kevin"

Kevin Collin’s has replaced my ice maker in my refrigerator. Unfortunately he has had to come back and replace more than one because of faulty new parts.He responded quickly and was happy to satisfy me. On one visit he even noticed a problem with my stove door and immediately repaired it with out charge. In the future, I will call Collin’s Appliance Repair first for any related issues!

So we called to get our stove fixed assuming they were a authorized repair center for Samsung. Short answer NO . Set that aside. Called told them exactly what was wrong with stove (relay on main board) was told they could fix that but they had to diagnose first. ($100)And fee would go toward repair. They came out. Tec checked the 120/240 on stove then didn't let the electric discharge from his meter and sparks flew all over my kitchen. I asked what I typed and he confirmed yes that's what happen. Set that aside. He then comes to the conclusion that I already diagnosed. Then had every excuse why it should not be repaired. Stove is 1 year 2 weeks old . The board needed is $240.here is list of excuses
1 the board will go bad again
2 go have Samsung replace it even though out of warranty
3 buy the parts and fix it yourself
4 just go buy a new stove this one is a bad brand
5 parts out of stock who knows when the part will be in stock. ( It's in stock)
Then charged us $100 left no documentation or anything . I called the next day aka today and he didn't even write down anything about the stove not the model number , part number or anything. When I brought this to campanys attention they were surprised at the laziness of the owners son . He has no schooling on appliance repair and is 4 years out of school he graduated highschool in 2020he told me. I gave them an option for refund or review they chose review

Review update: another company came out had the right parts on hand and fixed stove. The Collins tec was wrong and told me the bottom heating element was just a warmer and not really needed ! Well that element was fixed by another company today.

Good luck hopefully that text goes to school to learn more !

I was able to get on the schedule quickly, Christian (service tech) was very knowledgeable and worked efficiently to fix the issue with our dryer.

My dishwasher quit draining and popped an error code. I called Collins Repair. They accurately diagnosed the problem, and they were here the next morning with a new pump and made the repairs quickly and we're reasonably priced.

My fridge and freezer stopped working I called, the technician called Kevin came in the same day. They said $100 would be charged for the diagnostic which would go towards the final bill. He fixed the fridge in less than an hour, and he charged me $213.00. Man I wish I could make at least half of what he makes an hour. After he left I went downstairs and water was dripping all over my piano books. I pulled the fridge out, and he had flooded under my fridge and left. So I would not recommend this company to anyone unless you want to pay the high price and be aggravated.

We had a great experience with Collins Appliance. Kevin was very efficient and timely in getting our dryer fixed. Absolutely would recommend them for your appliance repairs. Thank you so much!!

If I could give more stars, I would. Old school, down to earth, friendly and helpful! Best place to go locally! Kevin was such a great guy to work with. Thanks again!!

Our 3 year old refrigerator/ freezer was too warm. Collins came to the rescue on the same day. We had a defrost problem and thermostat was replaced. It’s quiet. Staying cold and making ice again! Thank you!

Kevin with Collin’s Repair has been out for a service call for our washing machine and gas range and the experiences were nothing short of awful.

Both service calls, Kevin showed up but never even looked at the appliance and told me that I needed to purchase a new machine within 3 minutes of arriving . He did not try to diagnose an issue or even bother looking at the machines to see what the issue may be. He was there for less than 5 minutes and still charged the $100 service fee each time but provided no service.

I contacted another company who came out for the range, and they ACTUALLY looked at the appliance and they were able to order the actual part that was damaged.

This was such a disappointing customer experience and I think this company is a hoax!!

PS…The only reason I called the second time was because I didn’t realize it was the same company/person. I will not be making that mistake again!

Wonderful service, showed up on time and knew exactly what to do. I highly recommend Collin’s Repair Service.

I contacted Collins Appliance on Wednesday and scheduled an appointment for someone to come take a look at my refrigerator the next day. Nobody ever bothered to show up or call to inform me that they were not coming. This was pretty disappointing as the company was highly recommended by neighbors. I don't understand how a company stays in business by not showing up for appointments or contacting their customer if they need to reschedule. Won't ever try to use this company again.

Collins Appliance Repair came out today to fix our refrigerator. He came out the same day, found the problem right away, fixed it very quickly . Super happy with the service!! Very reasonable too. I will recommend him to everyone .

Kevin was very responsive and even though he had a busy day, he came out same day to fix our washer. His price was reasonable and he was very respectful of my home. If I need appliance repair again, I would use these guys. Would recommend!

I was on the fence about writing this review, but when I saw another review with basically the same complaint against the same technician for the exact same reason as me I feel like I needed to. Kevin came to my home to look at a washer that is less than a year old. He actually came within an hour of the washer breaking which was awesome. He diagnosed the washer with a broken door lock and control panel and quoted $400. I didn’t realize I needed to have an actual GE tech for my warranty. So I paid Kevin the $100 service fee and called the warranty in. Then I realized Kevin left the washer taken apart and loose screws everywhere. When the warranty company came out to do the repair they stated that it was the drain that needed replaced but they wouldn’t do the work because with missing screws the warranty is voided. So now I don’t know what’s actually wrong with it and it’s in pieces. So now me and my three kids have been without a washer for a month from this back and forth and I just ended up buying a new one. Seriously take the extra five minutes to screw the appliances back together. Very unprofessional. Now a very new washer is headed to the dump.

I cannot say enough about the integrity of Kevin Collins. To be able to find someone who is capable of repair work and honest is such a relief and comfort!
From the phone call I made which was also handled so professionally to the repair work, twice now, I am completely satisfied.

I would highly recommend Collin’s Appliance Repair! Super nice people to work with! Kevin was great! He came, quickly diagnosed the problem, fixed it and was on his way. And they are reasonably priced. Thank you, Collin’s Appliance Repair!

We have a Whirlpool Gold Series refrigerator that started beeping today like the door was open. It wouldn’t allow us to do anything with the controls, they just kept flashing. We unplugged to do a hard reset but when we plugged it back in it started right up beeping. After a quick research for local repairman, we called & explained & they fit us in the same day!!

Luckily they did as there was a short in the drawer temp controller & Kevin said it would have resulted in a fire. He further explained it was a fancy but really unnecessary part to adjust drawer temp, but without it, it goes right to a default temp so it wasn’t worth paying the $450 for a part to replace it. Unplugged it is safe & operates fine. Now with a very fair charge for his time & knowledge, we have peace in our house & no risk of the fire that was impending.

If you need trustworthy & fair appliance & repair we HIGHLY recommend this business. Our thanks also to his wife that urged him to fit in one more repair today!! I hate to think where we would have been without them!!