Reviews of local pros in Blue Ash, Ohio

I had my annual maintenance of my furnace. My technician was timely. I did appreciate the text before arriving. The technician was very informative. Nothing needed repair but he did make me aware of a small motor in the system was showing signs of breaking down and educated me what I should look for should the motor fail.

WARNING...DO NOT CALL
Called to have a furnace "tune up". Guy the tech did the job and explained several issues which I declined due to over price of service. Less then 12 hours later my furnace quit working...the night before Thanksgiving.
I called and explained the situation and was offered to have another tech come out but I explained that I could not afford their prices and simply wanted a refund for the "tune up". He couldn't help with that and I would get a call from someone else.
A young lady phoned and basically said that their tech would have to come and inspect it again and she would not authorize a refund unless they did the work.
WARNING UPDATE...I hired another contractor ( Royal B's) to look at my furnace and Brandon was at my house less then an hour, made a few adjustments to the furnace and reconnected some " loose" connections.
All said, for less then $200 Brandon fixed what Hauser wanted over $3,000 to fix.

Serviceman Mark was incredible! Half my system was shut down and clogged up with yucky stuff for too long and water was overflowing out of tray. Mark was very very outside of the box thinking and created a perfect long term solution. We were extremely pleased with all aspects of Mark's work.

Special Thanks to Hauser Heating & Air Conditioning
This weekend, I had some unexpected air conditioning challenges, but Hauser Heating & Air Conditioning truly saved the day and put a smile on my face. From start to finish, it was a wonderful experience, and I’m especially grateful to the amazing team at Hauser.
The issue extended into the next day, and I ended up working with two different technicians, both of whom went above and beyond. First, I want to thank Anthony M. for his hard work and dedication. He did everything he could to resolve the issue and handled it with care and professionalism. Thank you so very much!
When the problem continued into the next day, Christian G. stepped in. I’m incredibly thankful for his detailed, step-by-step approach. He was determined to find the root of the issue and didn’t stop until everything was resolved. His thoroughness and commitment were impressive, and he truly made sure everything was working perfectly, not just for me, but for everyone living on the property. Christian G, you are fantastic. Be proud with your work thank you You.
Now I know exactly who to call for any heating or air conditioning needs. Thank you so much, Hauser and your wonderful team! You all are fantastic, and I sincerely wish you continued success in your business.

I thought that the technician knew a lot of knowledge about my HVAC system, and was always polite, professional, had a great sense of humor and did a great job on a hard to get to problem ! Good for him 👏!

The tech was very friendly however they stated that the issue was my furnace inducer motor and wanted to charger me nearly $2000 to repair. I declined and tinkered with it and found the issue was a bad switch on the pressure switch not the motor. Bought the part for $38 and it was fixed!

Aaron and his crew were a pleasure to work with and have in our home. Their work is top shelf, the best, and they took time to explain the installation and operations. It was a very comfortable experience both for us and our dog!

My best recommendation to this excellent crew!

Thank you guys!!

Would be nice if someone actually showed up on two separate days Friday and Sunday. The tech that showed up Saturday was polite but wasn’t helpful, he left us with no solution or explanation. From the dispatch service to call answering service that gave us the run around for two separate days. Who hung up on and block my husband’s phone number mid conversation when he was trying to get an ETA on a tech that hadn’t shown up past the 3 hour window of arrival. The second window we were given on Sunday. Unprofessional and completely disappointed when before I would have recommended Hauser to anyone looking for HVAC help. Still don't have a properly functioning furnace as of today we'll see if they actually show up today, I don't have high hopes.

My AC went out in the middle of a heat wave. 90+ degrees. I immediately started to make calls to get estimates on a complete AC replacement. I contacted Hauser Heating&Air and I was fortunate enough to have Patrick Jenkins; (Comfort advisor). Who gave me an initial assessment along with pricing for an AC unit. Patrick was very professional, friendly, and honest. He worked with me to establish a payment plan for a complete AC and furnace install. Hauser heating and air prices were better than the five other competitors that I contacted.
On the day of the install, two technicians came out And they did a phenomenal job. One technician's name was; Brandon W Hundley who did an excellent job. Both technicians were well skilled and very professional. It was a very labor-intensive job and both technicians were up for the task.
Thank you Hauser Heating&Air for an outstanding experience all the way around. Would definitely recommend this company to be called FIRST if you're in need of AC services.

Zack was very friendly and knowledgeable worked very hard and the others with him did as well. Tool old heat pump and Ac out then installed new system in 1 day. Would recommend.

The furnaces were put in somewhat correctly, along with the air conditioners with heat pumps. These I suppose were set up with factory specs. The heat pumps were shutting off at too high of a temperature. Thus causing the backup units heating costing me a lot more money. There should’ve been a follow up when you spend that kind of money or any kind of money with new units.
After four Call in visits we think we have found the problem with the furnaces not working. From this problem, I have had to have the temperatures in the house at 52° for 24 hours. Not enjoyable
Lastly, I am not really thrilled with the call-in center, versus talking to someone at the office except after hours

Houser came out, checked my furnace, said they needed to order a part and would call the next day. They didn't call I had to call them, finally the employee that came out said to fix my furnace would be $1900 "because my furnace was older". I was without heat a week using space heaters, thank God I had them! Today 12/15/25 someone from another company came out, it was something completely different from what Houser said and the total price was only $140!! I'm thankful they didn't try to take advantage of a senior woman!! I was charged $120 from Houser.

Update Monday 7.25.22

Finally had to replace the AC and furnace. The team came out did a great job. Knocked it out without a problem and my family and I are very appreciative and comfy.

Hi Dan. So far cooling is great and temp is holding. We had the temp set to 73 but moved it up to 75 because i was too cold 😆.

Alan was professional, on time, and made a long lasting great impression with me. He told me exactly what was wrong and advise the best options. I really am impressedwith how quickly Hauser was able to get to what I needed addressed.

Guy was very thorough and professional. After his assessment he walked me e through his findings, explaining the issues he discovered. He made recommendations and did not pressure me to make an immediate decision.

First time customer. It must have been the coldest night so far this year and my family woke up to no heat. Thank you Bill for coming out for the initial assessment. It turned out my furnace had seen its last days. Hauser was out the next morning for a complete HVAC installation! Thank you for coming back out the same day with space heaters to keep us from freezing through the night. I recommend this company.

Our technician Dillion was very knowledgeable in his examination of our system and explained a solution that was done very timely. He was very professional and polite. He was conscientious making sure to clean up thoroughly after the repair.

Of course our furnace quit working 6 days before Christmas! I called Hauser at 9:13 AM and they were able to send a technician within an hour. He found the problem and replaced the thermostat. He inspected everything thoroughly and efficiently. I’m thankful it was repaired so quickly.
We’ve been customers for 6 years.

Something has dramatically changed with the company in the past year. We used them last year just fine (well, they had totally come out twice but the techs were friendly). This time the guy lied about the meter readings, quoted a part replacement (no labor) of $1800 that is a $65 OEM part. And focused more on selling us a whole new unit. The unit is two years old. Today I had to call 4 TIMES to cancel a sales appointment that we don’t want.

I’ll be submitting these documented issues to the BBB as well.

I was told there would be a guarantee fix for my blower for my heater. I’m still without a blower in this freezing cold in my house. Also they try to charge me $3000 for a $200 part which is outrageous. We have a family of five we were told that a manager would call us back and nobody ever called us back. I wouldn’t recommend using these guys.
Jeff West
Local Guide·54 reviews

a minute ago
New
This place is just horrible. I just had a guy here today who which I was quoted for somewhere around $2500-$3000 and he was here for maybe 25 seconds when he opened up the box and it was just a ground wire and they said I needed a whole new blower. They almost charge that much money for that. I have a family or five whatever happened to the honest businesses that were family run that was brought up to help other families out not to rob them. I’m highly disappointed and their professionalism. If you wanna call with that I’m highly disappointed with their customer service. They keep telling me a manager is going to call and I still have not got a call in two days so I’ve called for two days. I got video evidence of this guy being here for as long as he was and then I got video evidence of the other guy being here and just plugging in the ground wire. It’s absolutely a steal. Do not use this company

The repair person was very nice and helpful. Said I needed a defrost control board replaced. Cost of 1890.00 this seems excessively high to me. I googled the price and they said 500.00 to 700.00 including installation was normal. Could you check your pricing and get back to me? I don’t want to over pay as I’m 75 years old and on social security.

The two people who were sent to install the system were both nice & respectful. It took them 6 hours to remove the old furnace / coils / outside unit and install the new system.

Once that was done, it took 2 and a half hours to get most of it working properly. Therefore, the entire installation took 8.5 hours.

The AC portion of the install is not setup correctly . . . but since it's winter and the temperature outside is 34 degrees . . . I am "ok" with the AC not working at this point in the season.

The installer mentioned that he didn't have the correct plug connection to the thermostat in order to set up the AC. Someone will come out later to finish that portion of the install.

They did clean up after they finished (swept the floor and the work area in the garage). I'd give them a "B" on the cleaning job that they performed.