Reviews of local pros in Canton, Ohio

Our heater wasn't working so a guy came out to check our furnace. It felt like we had to coach the pro on what to search for and check. He had poor customer service and seemed like he didn't want to be there. I know nothing about furnaces but I seemed to know more than him. Still charged me 120$

HIGHLY recommend. I have a nest thermostat and I was at my wits end with it. My heat wouldn't kick on and stay on. After trying to fix myself (on line said flame sensor- not it) I gave up and called for help. Same day, 20mins later a service tech was at my house. He trouble shooted only to realize parts were corroded. He tried to clean them up for us to see if we could get it to kick on and see about new parts for now. However it threw another code of reverse polarity which lead to him checking the blower for excess water. Omg there was like 3 gallons of water! (Not good!) Here the ppl who had the house prior to us had the exhaust not angled right, not vented correctly, nothing was right on it. They took the time to get to the bottom of this issues and FIX IT CORRECTLY! The tech made a call to the boss who promptly came with new pipes to make this all correct and they did. They saved us. Simply put. The heat is working better then it ever has even for an old beat up unit that's rusting away. This bought us time to get a new one and they were so nice and helpful. The tech answered all my questions. They explained everything and made sure they got the job done and done RIGHT! they could have easily walked away from us but they didn't. They got it done THAT night. So very greatful! Definitely will be purchasing a new unit off them in the near future. Family company, local and very knowledgeable! Again they come HIGHLY RECOMMENDED.

I have used these Elsass Heating and Cooling many times on both my home and commercial property over several years. They are great. They are extremely knowledgeable, get things done fast, are very efficient, and their rates are very reasonable. Don't hesitate to call these guys.

This company is Top Notch. I had to call them multiple times due to my boiler heating system having a run of issues. Each time I called, the intake person (there was a couple of them) was pleasant and even apologized at the fact I was having about the worst luck with this boiler. Then my friend the boiler repair man Dale, shows up within time specified if not earlier, always pleasant, always explains things and he is honest with you. I seriously had that poor man out to my house like 7 times this year for various boiler issues. I felt my boiler was possessed. He felt bad for my luck too! I really appreciate an honest and decent company, with people that know their job and have a heart for their community. This company has some good people working there. A+++

I could not recommend Elsass any higher. I have a number of rental properties and I have heard it all and seen it all, most commonly "Your units old you need a new one" and I end up repairing it myself. I recently had a A/C unit checked that I was told by another company it needed replaced. Elsass came out checked it thoroughly. So throughly that it was discovered the return air needed more volume the unit is fine and needed no repairs what so ever. That is integrity so rare in this type of business these days. A++++

I can't go any lower than a 1 unfortunately! Started out as a thermostat and now a new furnace,, it felt like dealing with a used car salesman! Douglas Elass the owner was supposed to give me a quote never heard back I'm guessing didn't like my credit score! Nay nay stay away! Run don't bother calling them, sketchy as a company can be!!!!!!

I will never use another company for my heating or cooling needs. Dale was extremely knowledgeable and professional and explained things in a way I could understand the problem, what he was going to do and how that would solve it. Elsass should've your first call. Pam was available and worked with my schedue to get me taken care of. Great team.

The gentleman that came out was very knowledgeable. Even answered questions my inquisitive son had. Fixed our furnace and changed out our thermostat.
They are also very reasonably priced. I will call them back for future furnace issues.

Brandon came out promptly at 10:00AM and sat down with me and went through everything we would need to add AC to our home. He then sent me an emailed quote from his iPad that explained in detail the equipment we would get. Great company!

I was told by my handyman and another company that my air conditioning needed replaced. Elsass was coming to quote the replacement and ended up repairing the existing unit! His honesty in repairing it when he could’ve sold me a new unit was refreshing! I am extremely pleased with the service and will definitely be calling them in the future! Thank you for your good customer service!

First contacted Doug Elsass over 20 years ago to replace my furnace and AC. The most knowledgeable man I know. Continued with their support over the years and then when needing replaced, had them install for me again. Awesome price and install process. Thanks again Doug

Josh & Mark did an excellent job replacing my old A/C system! They had to deal with several unexpected challenges due to my request to put the new outdoor portion of the system in a different location than the old unit.
They did a great job of keeping me informed in how the install was progressing, had friendly conversational attitudes, and cleaned-up well after the job was complete. I will certainly call Elsass when the day comes & my A/C &/or furnace need service!

Doug and his team did an excellent job! The estimate was completed quickly with Doug providing several great tips for heating. The work was easy to schedule with workers completing the work on time and were great to work with. They were also courteous while working, and they made sure to check about any questions we had. Thank you!!

Last month we had a new HVAC installed by Elsass Heating and Cooling after getting 4 estimates. Their price was lower than most and Carrier was our preferred brand of equipment. Brandon, our salesman, was courteous and knowledgeable, not pushy and gave us four different options. Installers were efficient, friendly and fast. Would definitely recommend.

Disappointing / dishonest. Cooling issue; had a furnace whose fan quit running when outdoor temps were over 90^F. Called Friday; earliest Elsass could come was Tuesday; would not provide estimated time for arrival until the actual day of service, so had to advance schedule the whole day off to wait for them. Serviceman Dale told me that furnace motor was bad; quoted a repair cost of over $1300; ordered motor for 2 day delivery. Called Friday to learn that motor had arrived the day before; earliest install would be the following Tuesday. Took another day off work to wait for serviceman who never arrived on time, nor before their office closed; he showed up at 5:10PM after I had their answering service call him. Installed new motor, but it would not work until he jumper wired across the thermostat's fan switch on/off terminals to bypass the thermostat's fan switch. He then stated that he had experienced the SAME problem with the old motor, which he said he had been able to get running via a jumper wire. In other words, THE THERMOSTAT'S ON/OFF SWITCH WAS THE PROBLEM, NOT THE OLD MOTOR. He had tricked me into buying a new motor for $1300 but I caught his dishonesty. Stay away from Elsass Heating; not recommended.

Our other company we normally called closed, so we decided to give Elsass a try. We had been without heat for several days calling the other company; and so we called Elsass on a Saturday. Receptionist/Dispatcher for their 24/7 line was great and she got all our details and forwarded them to a local technician. Dale responded promptly, and had me give him some details of our heater so he could make sure he had the parts he might need. When he showed up to our house, he was very polite and knowledgeable and walked us through what was wrong, and why our ignitor had failed. Excellent service all around! Heater is running great again.

Brandon Elsass was amazing! We had a Sunday emergency with our heater and he was here within one hour of our call. The heater is working, he was honest, knowledgeable, and courteous. Thank you!

Best experience I’ve had. Our furnace decided to go out at 10 o’clock at night. Looking for a 24/7 service we found Elsass and they were great. The receptionist/dispatch was super sweet and the technician was very prompt. He was able to come out 20 minutes later and had my furnace fixed within the hour. Plus he was super generous, respectful of my home, and great with my cats and dogs. Would recommend them to everyone!

Brandon Elsass came out on an emergency call for us. He is truly a class act and extremely knowledgeable. He listened to the problem and quickly and accurately diagnosed the issue with our furnace. Their office called me the next business day and scheduled the replacement of the heat exchanger. The technician that came out (Mike) I believe -the wife forgets - was extremely courteous and knowledgeable and replaced with no issues.

This was my first time using these guys but after this I wouldn’t use anyone else. Extremely fair pricing great service.

This is a wonderful family own business who are dedicated to providing excellent service. They communicate well, are professional, kind, courteous, and when they arrive they are hard at work. Brandon Elsass replaced our furnance and I couldn’t have asked for a better company to meet our needs. If you are considering which heating and cooling company to use I highly reccomend giving them a call. It’s very rare now a days to find a company who would take pride in their work and have good work ethics, but if you call Elsass Heating and Cooling company you will find it with them!

I was saddened to read the 1-star review of this company, posted a few months ago. The property described in that review was/is a rental property. I was the tenant that was residing in that property at the time.

There is another side to the story, and I feel morally obligated to supply some additional info.

That earlier 1-star review begins with a complaint about calling Elsass on a Friday and Elsass not sending a tech out until the following Tuesday.
To give proper context:
We were in the middle of a massive heat wave. All contractors were incredibly busy. My landlord, who claimed to have 10+ properties, had NO existing relationships with HVAC contractors. Therefore, he was not exactly anyone's priority when he started calling for emergency service in the middle of such a scenario.

When the tech came out on Tuesday and assessed the situation, he then discussed the part(s) needed with my landlord. I did not overhear the entire conversation, but did overhear my landlord asking if he could use a coupon from the Elsass website and/or use a military discount. So, he was not an existing customer, we were in the middle of a huge heat wave, and his concern was for obtaining discounted services. I don't know about the Elsass team, but if it were my business, such a potential client would move to the bottom of my priority list.

Dale (the tech mentioned) was extremely polite and professional. He commented on the thermostat in question. It was an outdated (mercury/analog) style that hasn't been installed in homes for many years. He hadn't even seen one installed in a long time. (This landlord could have installed an updated thermostat years ago, but of course he never did that.)

There are several more details to this story, but suffice to say that I seriously doubt that Elsass was "dishonest" as was described. From my perspective, they were dealing with an impossible client, in an impossible situation, as best they could.