Reviews of local pros in Canton, Ohio

Everything was done correctly, the down point that before we had two termostates, one one first floor and one on second floor, which was very convenient for us old people, but our technician, Ross Shapiro said, that it is not technically good for new furnace.

Very nice dealing with Brandon, got the job done in a timely and efficient manner and explained everything clearly along the way.

Absolutely wonderful experience . Technicians were thorough , neat , mastered the job and very polite . 5 stars . I already recommended to a neighbor and will continue to do so. Thank you guys ! Thank you Matt as well ….. Great company.

From the salesmen to the very knowledgeable technicians there was not one instance that I didn’t feel great about our choice! John, our salesman was professional, informative and thoughtful about my crazy expectations. There were three amazing technicians who came to install next day! They took my requests seriously and discussed anything that might have to vary from original plan… like crown molding. Together we were able to come up with solutions that i was very satisfied with. It was a snow day so the kids were home asking questions all day and all 3 answered them kindly and thoughtfully. They did a beautiful install, cleaned up and gave us a crash course. So far so good, our house is finally warm!! Thank you all!

I only gave a 3 star because the customer service was TERRIBLE. The gentleman that installed my furnace and A/C outdoor unit did a wonderful job. The companies customer service has MAJOR LACK of COMMUNICATION on every part! I played phone tag for two weeks trying to get another appointment scheduled to finish my service, After the fact that they missed my scheduled appointment. I Talked to 3 customer service people and got 3 different stories of why they missed it.! I finally scheduled, then they called me back the same day and asked me “if I wanted to move my appointment to the day before but same time”, okay that’s fine. I Didn’t get a confirmation or anything that my appointment was changed. So again! I called them a whole hr after my appointment. They said “we will have someone call you back after we confirm the changes with the person that called you”. What!! It should’ve already been confirmed the day they called me back to change it! They finally call me back a whole hr later and said “sorry we can’t get anyone out to you today, we will have to go with your original scheduled day/time”. What!! Already 2 hrs after, you wanna tell me this! I was NOT HAPPY to sit around ANOTHER DAY!! Finally a whole month later! They show up for my scheduled appointment and sit in my driveway for 45 mins! Which is fine whatever, but what gets me is, the gentleman were told for their dispatcher that “ I wasn’t home yet! That I was supposed to call in when I got home”! What?! I scheduled the appointment for a certain time of course I was home! I was outside doing yard work and they clearly seen me out there! Mind you, I hadn’t talked to customer service since making this appointment and I NEVER SAID I WASNT GOING TO BE HOME, so where did you get that info from! My biggest pet peeve of it all was, that I HAD TO CALL THEM FOR MY MISSING APPOINTMENTS ! I had to keep calling them with something on their half of which they should have been contacting me! I am YOUR CUSTOMER, YOU are the ones that should be calling ME! I was really frustrated through the whole thing and a lot of it was a waste of my time for things I shouldn’t have had to worry about nor do!

If I could give 0 stars, I would!
After having someone come out (on a Monday) and agreeing to do the entire heat pump system we got scheduled out 2 weeks which was totally fine. A day after (Tuesday), we got a call saying someone could install on Thursday which is the same week after signing up to get the install. We got confirmation the night before (Wednesday) and were told they would be here 7am-9am on Thursday. 930am shows up and nobody showed, so we called and we were told they would get back to us after speaking to dispatch. Never got a call back, so called AGAIN at 1015am and we were told it was a scheduling conflict and the technician wasn’t around. Mind you we took an entire day off of work because we were told and even got confirmation they would be here and yet no one called to say they weren’t coming. After calling and getting the run around by 3 more people we canceled the entire thing. I would highly NEVER recommend a company like this. Terrible service!

We appreciate everyone we've talked to and met from Topline. They have a great product, excellent customer service, awesome techs, and Mike is/was our amazing sales rep.

Topline installed 5 mini-splits and 2 condensers. 4 of the mini-splits and both condensers have worked flawlessly. They are super quiet and efficient.

We've had some issues the past few weeks with one of the mini-splits and after customer service looked into it, everyone has tons of confidence the issue has been pinpointed and the guys were out today resolving it. We are stoked.

Sometimes things don't work as planned right away. We have encountered many issues with products and services over the years and we feel it's how a company chooses to respond to those issues that reveals the character of the company. The level of care and seriousness Topline applied to the issue, at every level, is top-notch... this gives us great confidence in the company being reliable if issues should arise in the future. It also gives us tons of confidence in the product.

Thank you guys.

I had a new furnace installed two days ago, it’s showing pressure switch codes. Blower motor has a rattling sound. No one will come out to look at it till Monday. So they are not open on the weekends or will not come out to service on the weekends.

Kyle was very detailed Of the product and answered any questions that I had..and the electrician did a good job.

I would never recommend this company for any service I had my system put in July 21st I had problems ever since my system doesn’t cool my second level I’ve have a tech come out and check for them to tell me that there’s nothing they could do when the sales person come out to sell me the system they never check the duck work or check to see if I had enough vents so that air could flow probably which that’s what they are supposed to do I talked to several people they will not help with a resolution they’re telling me it’s my fault when the sales person is well equipped and knowledgeable of which system they should’ve offered me to make sure that my house would be properly cooled off. I don’t sleep in my living room or my dining room. I shouldn’t have to sleep in those areas to make sure that in the summertime and I should not still have to use window Air conditioners to make sure that my house is cool when I spent thousands of dollars to make sure that a company would treat me properly and make sure that my system is working properly I will be contacting the Better Business Bureau to file a complaint hopefully that this will either give me my money back or have them come out and have the right people fix what they messed up so if you’re reading this review, please be careful of this company. Their ads are very deceiving. They tell you that they are top-of-the-line, but they are not their sales. People don’t properly take care of you the proper way and they give you the runaround.

Major disappointment here today. Needed a freon boost to an older air conditioner which is running well and cooling because it hasn't had a freon shot for a decade. The salesperson who I liked seemed prepared to do that and I was impressed enough to consider his service orientation a selling point when I replace my old furnace and air conditioner next year. However I needed to know they were service focused as a company and would first be willing to charge an older, but perfectly operating system first, and he came back into the house after calling the Topline boss from his car to refuse, instead demanding i put a new system in now that I don't yet need. So, they lost a future sale and I lost trust in them as a service company. Next....

Everything turned out great. David was excellent. Was neat, and did an excellent job!

Contacted Brandon and he came out the next day and gave us an estimate and discussed our options for ac. He was professional and very informative. We decided to go with mini splits for our home and upgraded our electrical panel. We got put on the schedule next business day and the team came out and did our install. They were great to work with. Highly recommend!

This was our first installation with the new type of heating and cooling we were very impressed very friendly and very professional people helped us today install it they came out called before they came out stayed all day barely even stop to get a drink and wanted to make sure we had air tonight that was very professional I will recommend this to the next people I know that need it thank you again

Brandon Glover was very knowledgeable, professional and very efficient at his job. Very proud to have had him due the installation off our 9k unit in our 12x 20 garage. Thank you very much Brandon and John

Ron and Brie were top-notch technicians. The team was efficient, thorough, resourceful, professional and knowledgeable in their craft. I had a non-working boiler + radiation heating system in an 85+ years old house (boiler system equally old) and the Topline team were the first HVAC team that came in, assessed the entire system, developed a plan and complete the install to get the heat working again within 1-week. Efficient and timely - Ron and Brie showed up consistently on time, provided a plan to complete the install and amazingly delivered on schedule. Kudos to the entire Topline team Austin, Ron, Brie & John.

I just had the strangest estimate appointment from this company. I was basically told by the salesman that I had to decide while he was here whether I wanted their service at their price. He thought it was odd that I wanted to think about it! Actually told me I was being combative because I requested a written estimate to look over! What?!!

My wife and I, we are very happy with our new AC system, we'll done by Topline
Everyone specially Jeremy our sales person was phenomenal

It was overall good, techs were friendly, knowledgeable and explained things clearly. We understood when the tech slipped and put a hole in our ceiling (awaiting acceptable repair date for repairs/painting) only real negative I had was a missing (assumed broken) 3D projector night light at the top of our stairs. If was told it was broke, would've been fine. But when asked after techs were done, no one had any idea. It's more the principle than the price. Overall great job

Overall a positive experience, but there were a few issues. I am still waiting for the 2000 dollar discount I was offered AFTER I had already had it installed ! (Whoops) The wait time for the repair( in the first month) was too long! I will say that the people I dealt with have all been very nice.

Outstanding start to finish. Salesman luke was awesome and competitive in negotiations. Installers Kevin and Jamie were here 12 hours to make sure it was done right...full ac and furnace conversion! Polite clean thorough and will recommend to anyone.