Home Services reviews in Cincinnati, Ohio

I have been using Fiber Seal for over 30 years. Their carpet cleaning is incredible- their treatment is excellent. It is easy to remove spots with their products after they have treated the carpets. I highly recommend their services - in addition, their staff are helpful and friendly. Always a pleasure to work with them.

We had Fiber-Seal applied to our new wall-to-wall carpet and to an existing area rug. We received a thorough explanation on what to do if a spill should occur -- heaven forbid! The techs arrived on time and very thorough in applying the product. I am so happy that we were able to have this done in time for the holidays!

Fiber Seal ALWAYS delivers excellent service. Every employee that works there is so nice and professional. My rush and furniture look perfect! Highly recommend them!!!

Excellent Service! Fiber Seal is very detail oriented and takes great care of my furniture. The Techs are absolutely awesome! Very friendly and professional!

I appreciate the professionalism of the technicians and the time they spent on the job. However, given the cost—nearly $1,600 for approximately 2.5 hours of work—I’m disappointed with the results. The carpets don’t appear noticeably cleaner than before the service, and in some areas, they actually look worse. I expected a more visible improvement, especially considering the price and the strong recommendation I received from a close friend.
I understand that older carpets present challenges and that no service can guarantee perfection, but the outcome fell short of reasonable expectations. I hope this feedback helps as you continue to evaluate service quality and customer satisfaction.
Please have your team return to address the tougher spots before I submit payment. I’d also appreciate having this resolved before my rugs are cleaned and delivered. If Duke is available to come, I’d be grateful. Thanks. Barb Hensley

FANTASTIC!!! They did an amazing job! I will definitely have them come back. Katie was so helpful with what was best for my rugs, carpet, and furniture. The two gentlemen who did the cleaning were delightful. They were fast and efficient. AND, they got ALL the stains came out!! I was amazed and so grateful. I can’t say enough good things!

The cleaner arrived on time and was very personable. He explained what was realistic, and gave us tips on maining our sofa and chairs. He said to call if we had any problems. Very pleased with the results of our sofa and two dining room chairs.

Wes always lets me know when he is coming and wants to know if I have any concerns. I appreciate this very much and it’s easy to communicate with
him. He’s very courteous, friendly and professional.

Steve is a very thorough when doing an inspection. He is friendly, well mannered and knowledgeable. I believe he is an asset to the company. 5 star employee!

I want to share our on going debacle with Terminix (Cincinnati branch) for exclusion work.

On May 20th Terminix comes out to do an assessment. We agree to have them seal our home on May 28th. We agree to the terms and were asked how we wanted to pay. We provided a credit card, which is different than what we use for routine pest control. A note was allegedly made and the appointment was scheduled.

On May 28th, Terminix does not show up as scheduled. We proactively called and learned they scheduled it for the wrong day. They were able to make adjustments and get people out that afternoon—which is great. The technicians informed us that they did not have the proper pieces to correctly seal the garage door and someone is on their way. Technician C shows up and says he doesn’t have what he needs and will come back on May 29th. He called 30 minutes before his scheduled time stating he needs to cancel.

On May 30th he shows up and attempts to seal the garage door for three hours. He was told by his boss to attempt to fix it regardless of not having the correct part. He informed my husband that he does not have the correct seal and they need to order it. We were informed that they would order the correct size seal and get it corrected. The seal they installed was peeling and falling off.

On Friday, May 30th, Terminix billed the wrong card and the job still wasn’t complete. Corporate informed us that they are not to bill until the job is done—that didn’t happen in our situation.

We were on vacation from May 31st to June 10th and heard nothing. My husband called on June 11th and was connected with the manager. Arrangements were made for the manager to come put the seal on the door on Monday, June 16th.

We get a reminder text on Sunday and he no-shows on Monday. My husband sends him a message and called him on Monday & Tuesday. After getting ghosted, I called him on Wednesday and he answered. I explained the above situation and he assures me that he has the correct seal.

He comes out on Friday, June 20th and worked on the garage door for 3 hours. He explained that he needs to order the correct seal to which I responded we already discussed that a larger seal was needed.

At this point we told him we were done and wanted to hire a new company. He said he wanted to come out and try to fix it again with the correct seal. I asked him to work with his boss to issue a full refund.

He comes out today to install the correct seal and states it is fixed and they would not be returning our money. I asked him to connect me with his boss and I was told he’d pass along my concerns.

The picture included is allegedly a correct seal and a job completed. The gap is worst then when they started and a cat could fit through that opening. Thankfully our exterior security cameras captured all the conversations and false promise and botched work.

The original charge was $1800 and on June 10th they did issue a $400 refund and we were reassured the job would be done correctly. We appreciate this refund but the job isn’t done. I rather be charged the full amount and have the job done correctly. Again, corporate informed us we are not to be billed until the job is complete.

We have called corporate several times. Tonight we called them again and are suppose to hear from a corporate rep. I asked to speak to Brandy today and again was told my concerns would be passed along but there was no indication that he would call me.

I hope corporate will step in and correct the situation as the branch has been given several opportunities to resolve the situation.

If you made it this far, I hope this saves you the headache. You may want to consider using a different company. We didn’t think twice because we’ve had such great success with pest control through Terminix.

Steve is always available to stop by for any “bugs” that shouldn’t be there. Helped wonderfully getting guys over when I had a mouse problem. He’s your guy to call when you need anything!

Steve always does a great job! Very responsive to our requests and goes above and beyond the standard!

Steve provides excellent service and communication! He has been servicing our home for years and we are grateful for his excellent customer service!!

I never have a worry with Terminix and my technician, Steve C. Great service.

Steve and the rest of Team Terminix keeps my home in the woods pest free.

Darnell is our technician and he is great. He is very professional and friendly. We appreciate his communication before and after the service, and he does a great job. Thank you!

Darnell is the best, he will go over and beyond to make his customers happy. If any issues after he treats he will come back. I have never had any issues after a treatment with him.
Thank you..

Always perfection. Swept outside and sprayed inside. Terminix keeps bugs 🐞 🐜 and spiders 🕷️ out. Glad we chose this service. Darnell, our Terminix guy always checks, rechecks and makes sure our concerns are addressed. Darnell communicates visit times and follows up when necessary. Thanks Darnell!

Steve has been coming here for years. Always gives me a couple days notice. Let’s me know when he is here with a pleasant smile on his face and does a thorough job taking care that I have very few bugs in my house. He gets an A+++++ from me.

Steve is friendly, knowledgeable, and professional in carrying out his lawn services. He tells me what is going to do and then explains what he found while spraying.

He is efficient and if I have a problem he is easy to get a hold of and takes care of it quickly. He has been excellent at his job for years. I trust him to keep my house in good stead.