HVAC reviews in Cincinnati, Ohio

We had a great experience with Jansen Heating and Cooling! They were my second call, I wanted to get another opinion after the first company told me our system needed to be replaced. Brett took the time to show me potential issues the landscaping could be causing with the outdoor unit, before he even started his assessment. After the service call, I received a full (data driven) report that explained everything positive & negative about the performance of our system.

I manage a service focused business and I'm typically critical of other service companies. With that being said, I was very impressed with Jansen. Their Dispatcher was extremely friendly when I called in, their Tech was thorough and knowledgeable, and I feel we received more than what we paid for. I even signed up for their subscription maintenance program.

If you're trying to find the "easy button" to address your HVAC issue, I would definitely recommend Jansen Heating and Cooling.

I called Jansen multiple times between May 26th and 27th to try and get a technician in my home to determine why there was water all over my floor from my HVAC unit (furnace).
On my last phone call of the 26th, which was after hours and after I had called other companies trying to find someone available, I was told that I would be called back in the morning to schedule an appointment. I was not and I had to call myself.
On May 28, a technician was sent to my home and he determined my pump had failed. The drainage pump was replaced and the drain was checked to make sure it was clear.
On June 6, I found water all over my floor again. I called and the technician arrived a day later, said the pump was faulty, and I'd have to get a replacement. He did not have a replacement for me in his truck, and he told me that I could wrap a towel around the pump and it would be okay until another technician was sent. I was under the assumption I would be called sometime in the same week to create an appointment to fix this problem (again, for something Jansen installed and determined broken). I was not called back.
On June 15 I called and was told the only availability was June 24. I made the appointment, trying to be patient as there's a pandemic.

Once I noticed mold and water damage, however, my patience went out the window.

Multiple associates at the Jansen front desk were rude to me when I would call, and did not take me or my concerns seriously. The technicians are nice enough, but their pleasantries does not change the fact that I:

- Paid $457.16 for a water pump to be replaced, which was determined broken on installation by the second technician.
- Was never called by their office to set up a follow-up appointment after the second technician informed me he did not have a pump in his truck.
- Now have damaged floor tiles, water damage in my walls, and damaged trim from the water leaking from the pump that Jansen installed.
- And to top it off, the issue was a ripped tube that took ten minutes for a licensed plumber (unaffiliated with the company) to fix.

As of this time, I have not been issued a refund.

Edit 6/23: Still no refund and no attempt to contact me to correct damage that Jansen's technicians caused. But I'm glad the owner has time to comment on five star reviews.

Devon did my tune-up today and was great—super knowledgeable, helpful with different system issues, friendly, and went above and beyond to make sure everything was tuned up. Great technician! I’ll definitely use them again.

I want to thank Jansen for their speedy response to my parents ac repair. I especially want to thank Brayden for his attempt to find the issue. He went the extra mile to try to get the ac working on a really hot day.

We've been Jansen customers for years, and we'll no doubt continue to be Jansen customers for years to come. They've always been quick to respond, the techs always nail down and fix the problem quickly, and they're very reasonable, price-wise.

Stephen Davis and DJ were very helpful with giving my family options navigating our AC issue. They both were also great at communicating before, during, and after our appointment.

Excellent job, Thank you. We placed a service call at 8 am and our technician was here by 1:45. He made the repair quickly and explained everything along the way.

I would not recommend. Had good experiences in the past but I feel like recent issue was handled poorly. They feel differently but it is the dismissiveness of the issue from the customer perspective that I don’t agree with. I will be taking my business elsewhere. EDIT to response: they claim they would have caught the clogged drainage pipe if I “kept my membership” but they somehow did not catch the clogged pipe when they serviced it on 8/18 or when they cleaned the evaporator coils?? That makes complete sense.. they acknowledge they cleaned it twice this year but the leak persists. Having it cleaned twice doesn’t sound like a maintenance issue. and I asked for a discount on the work that should have been done on 8/18. I tried to bypass the wet switch because even when it was dry it shut the system off, leaving me without AC for hours. But hey, works as intended !

Jansen installed our HVAC system a few years ago and we have used them for maintenance twice a year since then. The tech who came this week, Stephen Davis, did a really great job and spent a lot of time answering my questions so I could better understand how our system works. Every experience we have with Jansen is great and I highly recommend them.

A solid 5-star company which I highly recommend and has earned my business going forward. From working with DJ in the start and coordinating with the manager Jeff, I have zero complaints. DJ was a personable technician and a skilled expert in this field and presented a systemic solution, vs pitching AC units, to solving our energy consumption issues and the temperature difference between floors. He provided a different set of options, provided an understandable list of pros and cons for those options, and provided a market-competitive price for the solution we chose. After the install, the manager Jeff, reached out to me stating that they had reviewed the work and found that the installer missed a section that would have impacted the solution we chose. Jeff was personable and coordinated well with our schedule, sent the installer back out to fix the issue, and provided another benefit for the inconvenience. Just the fact the manager and his team inspected the work, reached out and owned a mistake on the installer's behalf, and provided a benefit for the inconvenience shows integrity and true professional service. The system runs well, and we've noticed the difference in the cooling dynamic of our home.

I am pleased to add my name to the list of well satisfied customers. DJ did an outstanding listening and addressing my concerns. Matt heard my concerns and applied his 18 years of experience to enhance the solution. Matt and Justin work continuously for 7 hours to complete in installation in one day. Gentlemen, job well done!

Brett was efficient and knowledgeable to provide the needed attention to service our Carrier HVAC system. He also set me up with a new Thermostat to help maintain proper temperatures versus the old Mercury Dial Thermos tat. After discussing the Jansen annual maintenance plan I felt better and decided that it was what would provide the our systems continued years of service.

Great service

Awesome as always. These guys know there stuff.

I love corken steel always have the part I'm looking for temp star holds there own for sure

Friendly service techs. Great at keeping you updated on when they will arrive. I highly recommend.

Justin was a wonderful representative of your company. He called ahead of time and was very prompt. He was very friendly and polite and answered all my questions. Thank you for having such an outstanding young man in your employ. Happy Thanksgiving to all.

Brett came out to fix our air conditioner and was incredibly knowledgeable and courteous. He took the time to explain what was wrong and even showed me how to read the service light indicator for future reference. I was impressed by how quickly they responded—within 15 hours of our call—and by Brett’s expertise, especially how he applied what he learned from company-sponsored training.

It's great to see a business that values employee education and uses it to provide excellent service. Highly recommend!

Brandon the technician was professional and courteous. He was a pleasure to work with. He completed the service thoroughly and timely. Thank you my

Love Reupert Heating and Air. We have used them for 2 of our houses and couldn’t be happier with the results. Joe is a great guy and the techs we have had have all been really nice, professional and explain things.

Highly recommend!

I couldn't say enough about this company. I'm speechless on how well they worked both on knowledge and timeliness. The men that came into our home were beyond respectful to our space, time and home in general. They didn't waste time getting to us. There wasn't this long drawn out waiting game. I recommend this company to all and anyone that even mentions HVAC. From the office staff, to the owners(Jeff) who came to my home before during and after and most importantly the technicians/installers (Michael/Darius/Eric). It's really nice and refreshing to know that even the owners are still out working in the field and getting face to face with the customers; as well as working alongside their techs/installers.

Again, not even scratching the surface with these comments of how amazing the company and employees are. Nothing was left for me to ask because they covered all bases and then some.