HVAC reviews in Cincinnati, Ohio

Sanjay arrived on time, and was very courteous and thoughtful and did a good job. We would be pleased to have him in our home again.

We have little confidence in the work done. Tyler expressed his own uncertainty concerning how to complete the needed repair numerous times. During the four hours, he tracked mud throughout the house (he did finally put on shoe covers at the very end when he came to settle the bill). Attention to detail was lacking as access panel to furnace was not replaced and service manual was not returned to compartment on unit. Since we have a service contract with Nelson (for the time being) we request a different tech in the future.

This is the second review I've written for Nelson Comfort & I'll likely continue giving this company glowing reviews for the professional work they provide. The first time I met a Nelson Comfort agent I was letting them into my sister's house, who was currently in the hospital delivering her first child, to fix her AC. Nelson was extremely empathetic & came to the rescue ridiculously quickly. Fast forward a little over a year later & my husband & I are in almost the exact same situation. We were eight months pregnant needing a sudden full HVAC replacement. Both experiences I worked with Spencer who is willing to go above & beyond to give you an honest & fair assessment. He's willing to take the time to fully investigate the issue before determining a fix, which is very rare in the HVAC business. Prior to becoming a Nelson customer, we hired a different company to do a wellness check. However, within moments of walking in our door & after a brief two to three minute assessment the representative attempted to sell us a new full HVAC. We still had three good years left before needing to make that investment & we're very glad we became connected with Nelson Comfort before that time came.

Ron, Matt, and Tyler did an amazing job installing our new furnace and ac unit. They were extremely professional, showed up on time, and finished in a timely manner. They cleaned up afterwards and answered any and all questions we had. They were the absolute best.

When we began having issues with our heat last year, we were very fortunate someone recommended Nelson Comfort! We have been very pleased with every technician that has been to our home, along with their honesty, timeliness and reasonable pricing. We wouldn't hesitate to recommend them to any of our friends & family!

I'm a new customer having purchased my first home in Cincinnati. The previous owners recommended I continue a service contract with Nelson so I did. My experience was above and beyond what I expected. Elliott didn't just inspect the system and do routine maintenance. He took the time to teach me about how it works and what I can do to keep it in good shape.

The gentleman installing my new furnace and air conditioner were wonderful. I was updated as the installation progress throughout the day. They took extra care when explaining the new digital thermostat. I highly recommend Nelson Comfort.

I had Nelson Comfort replace my furnace in 2012 and I just had them replace my A/C this September (2018). I contract for the Comfort Care Plan each year to service the units. I have had great experiences with their service techs, their installers, their sales team, and the people who answer the phone - all very professional and helpful. I recommend them highly.

David F., Cincinnati

We needed to make some repairs on our hot water heating system and called Nelson Plumbing. It was easy to make an appointment, the technician arrived right on time and he assessed and repaired the initial problem. During a routine inspection, he also found another problem. Unexpected as it was, repairing the system put our heating system in perfect working order for (hopefully) many years to come. I appreciated the professionalism, the cleanliness and thoroughness that came from Nelson. Well done!

Matt was very friendly and enthusiastic. He hustled every moment he was here and explained what he had installed. He’s a keeper.
We were impressed with the quick response from Nelson. A highly regarded competitor was solicited for a bid. They contacted me after Nelson had installed. Great job.

Very satisfied with Nelson Comfort, and the service provided by Tyler. He was punctual, friendly and very professional. He diagnosed the problem correctly and took care of it. He was clear in his explanation and his recommendations for getting optimum service from our AC. We definitely recommend this business.

Very honest and respectable company. Had an issue with billing that included unapproved work from a technician. The company was fair about the work and removed it from the bill. All the office staff members were super respectful and prompt about addressing issues. After the system was fixed, there was a new issue that occurred. They sent out their tech promptly to address the issue. Overall, we will be using this company again should we need further work due to their phenomenal customer service.

Had Nelson come out twice for two different heating issues. First time, they were unable to do anything and I paid the service fee. It happens, all good. Second time, I noticed our furnace was intermittently short cycling and wanted to get it checked out before extreme weather hit later in the week. They came out Monday and said everything looked fine and I paid to service the unit. By Friday, the outside temp drops to negative digits and we were sitting in our 50 degree house with space heaters and a no heat. I call them up but never got through to anyone after multiple tries. Never again.

DO NOT GO WITH THIS COMPANY!! Not only did they show up extremely late but they misdiagnosed our AC issue and attempted to overcharge. They did not initially mention a service charge during the call and sprung it on us after our quote. Our parts were under warranty but they quoted $1,400 solely for labor. The labor entailed changing a small part that would have taken no more than 15 minutes. They told us our system required 9lbs of refrigerant where it clear as day says 4.5lbs on the system. Deliberately tried to take advantage of a family with a baby who desperately needed their AC repaired. Inexperienced and unqualified technicians. Paid $85 for them to tell me all the wrong things. Look anywhere else.

I used Nelson many years ago for furnace and duct work on another home. They were professional, courteous and informative. As a result, I contacted Nelson when my AC unit was not working properly.

Elliot, the Salesman, was patient with my many questions, courteous and professional. He did not sale with pressure tactics. He fostered a sense of trust and comfort. I purchased a new AC unit and had to have some duct work modifications.

The HVAC techs, Tom and Art, arrived in a timely manner. Both men were consistently kind, worked together with a sense of ease, professional, courteous and thoroughly cleaned up after the job was completed.

I am totally pleased with my experiences with all services provided by Nelson Comfort.

I recently replaced my old air conditioner, including compressor and attic air handler. A Nelson professional provided a detailed quote and I selected them from a list of three companies for the installation. The work was done on time at the agreed price. A complication developed shortly after installation. I was pleased with the followup service provided by Nelson to correct the issue; handling problems is an important measure of company performance in my book. I am happy with my new air conditioner.

My family has been using this company for years.
They've always provided us honest feedback on pricing for repairs and maintenance. This means a lot to a family on a tight budget. We never feel like we are charged for unnecessary items. All charges are explained and examined in great detail before being followed through. We greatly appreciate this company and we will always recommend their services.

Larry with Nelson Comfort is awesome. Larry replaced our blower motor and module and serviced our geothermal unit in a couple hours. He was professional and very knowledgeable. If only the home warranty company would have let us use Nelson Comfort like we wanted to, from the start. Instead we went 7 weeks without a/c or heat and had to deal with 2 different incompetent contractors. Long story short, Larry and Nelson Comfort got us squared away. Thank you Nelson Comfort for getting our geothermal unit working again!

My wife and I had noticed last week that the pull-out handle on the disconnect for our central air was completely missing. Since you can't buy just a new pull-out handle, we knew we'd have to replace the whole disconnect. We were going to replace the disconnect ourselves, but a substantial amount of rust and odd wiring convinced us to just bite the bullet and hire a professional.

After seeing all of the great reviews for Nelson Comfort, we decided to have them come out to do this work. I called and told them that we needed a new 30 amp disconnect for our central air. I was pleased when they got us scheduled for only 2 days later -- much sooner than I thought -- and we were told the technician would be here between 3pm-5pm

I left work early to be home by 3, and was a bit annoyed when I didn't receive a call from the tech until close to 6pm. Not really a huge deal, to be honest -- I understand the technicians have long days, but better communication would've saved me some PTO.

Anyway, the technician arrives and I show him the old disconnect. He takes a look at our central air unit, checks the coolant, and then, after looking in his van, lets us know he's only got a 60 amp disconnect with him so he can't perform the work.

At this point, I was pretty annoyed that I'd taken time off work to have a technician show up late without the part I TOLD them I needed -- he then advised that he'd get me a quote to come back to do the disconnect, but that I still owed the $79 service call fee.

Now I was extremely annoyed, and I told the technician as much. He said he didn't know who I talked to when I made my appointment, but that he can't carry every part, which sounded simply like poor communication between the office staff and the techs.

In the end, I begrudgingly paid the damn fee, which is the last money we'll give to Nelson. They wanted $350 (plus another $79 service fee? I'm not exactly sure) to come back to do the disconnect, but we'll find someone else. Given all the great reviews, I'm sure they're a wonderful company; unfortunately, they really blew it with us.

They did a good job installing 2 new units for our home. However, after spending close to $20,000 with them, you would think that there would be some free maintenance checks in the year to follow. Our heating and air was installed a year ago. Today they texted me that it’s time for a maintenance check and when I called to schedule that I assume this would be included for a while with warranty but they want me to pay $421 twice a year. Definitely soured the company.

The service tech Sanjay was professional, friendly and did excellent job in checking our units. He gave great reminders on things to monitor and provided update on changes in new units for future.