HVAC reviews in Cincinnati, Ohio

Excellent service! I have worked in the HVAC/Refrigeration service for 42 years. Valley Commercial Service was dispatched from our Tels system with Direct Supply. Sometimes I'm spread pretty thin and need to contract service to make repairs. I explained to the tech what I needed done and he made the repairs professionally and solved another issue with the door closer on the walk in freezer.
The price was about where I figured and it's working properly as it should. Thanks for the great service!

This company is a awesome. They always come through for you, no matter the day and time. Tom, the new service manager, is awesome and knows how to get the job done. They get there people in and get the job done. Highly recommend. As the owner of two restaurants, I use them religiously.

Great service company with dedicated professionals as service techs. Always fair and quick to find solutions. We have used them at Fireside Pizza, to service multiple pieces of equipment, expand our capabilities, as well as for routine maintenance like the cleaning our ice machine. Our first call whenever we need help

I am the owner of a small restaurant near downtown Cincinnati. We have been using Valley as our primary service provider for about three years and I'm thrilled with the service and the value they provide. I CONSISTENTLY recommend them to my friends and commercial partners - they are in the front of the line for all service and repair work around our building, and they will remain there because I have no doubt they're going to keep providing us with excellent service.

I am gathering photos and bills now to add... After approx. $1400.00, 5 phone calls, emails and 2 visits, my floral cooler isn't working properly. The last visit they literally sprayed out the condenser and charged me for labor, truck charge, co2, freon (because they claim it needs some after it gets cleaned but wasnt low prior). BECAUSE they couldn't find anything wrong. BUTT The issue still completely exist. And it's almost like the bill is a secret. They don't tell you, You have one or don't tell you how much it is and ask you to sign a blank screen. I completely expected the first bill (as I thought it was repaired). Second bill was completely unexpected because my issue existed within two months of the first service and never repaired... So they just charge my card within twenty minutes of service. Wasn't signed for, didcussed or anything. When I originally called back. First 3 employees said it just sounded like something with the temperature as if they were coming back to adjust something but that wasn't the case..........just terrible service
*edit -although, slightly more expensive, called Jags. Within a couple days, a Jags employee searched for leaks upon my initial request and found. Seemed to be fixed, had some issues along the way but after coming back to repair an unnoticed leak (#2) my cooler has been working great for months.. bill was nearly 3k but the job seems taken care of.

Terry was great! He arrived early in the day, and was very efficient. We like that he had the intuition to consult the manufacturer of our walk-in freezer unit while performing the repairs, which got things fixed very fast. This gentleman got our unit up and running again shortly after opening time, which is far sooner than we had hoped. This man was a godsend. We highly recommend this company and in particular this technician to anyone with any similar issues.

BE AWARE!!of their invoicing they came to my shop spent 30 minutes looking at my oven told me they could not fix it and left.I Did not see an invoice,They ran it through on my credit card they had on file. I called and asked about the charge being $321.00 and why it said two hours labor. I was told sorry for my luck, That’s labor charges. Nothing they can do about it. Shame shame on them.

We had an oral estimate for the cost of the repairs to our freezer and fryer. The work was done satisfactorily - we received a bill which was three times the estimate and when we called we were told they would get back to us. They never got back to us -- they just charged our credit card. Good work - lousy response and extremely expensive.

Update 12/2/2025 - same guy, same great service!!
I have used Valley for routine maintenance and emergency repairs. They are always professional and timely. Terry came out today for an issue with our ice maker. He had to go get a new part but still had it working quickly!

Valley just completed our installation of all our walkin refrigeration/freezer and ice machines. The team showed up when they said, finished the job on time and on budget. The installers were professionals and very knowledgeable. I’d recommend them to anyone. We had used other companies in the past that did not meet our expectations. Valley exceeded all of our expectations. 5 walk-ins 4 are coolers and one is a freezer. They mounted the compressors on the roof. Great experience.

Corey came out to perform maintenance on our refrigeration equipment. He was very knowledgeable and professional. He explained everything well and also provided future maintenance checks. I would highly recommend Valley Commercial Service for your refrigeration needs.

Called on Monday for a service tech to look at a reach in freezer. Was told likely able to see us Friday. Friday morning received text from the tech saying he was on way. At 4pm still no sign. I reached out and tech said he was pulled off to other jobs per his boss. I called main number to find out if anyone was coming and was told I'd have to pay overtime rate. That person asked for tech name who contacted me and said he would try to get that waived since I received the run around in an effort to save the business relationship. He never called me back until following Monday but was trying to reach someone else and said he had wrong number. Amazing they have customers with this level of incompetence in just trying to get them to show up.

Called for service on Sunday. Dispatcher told us we could have someone out the next day, or we could pay an emergency service rate and have them immediately. Since we could wait till the next day we said that would be fine and to please make sure we were on the schedule for Monday. Called Monday and we were not on the schedule and we were told we would not be seen until the end of the week at the earliest. This is just plain poor customer service. We had an urgent need and could and would have paid the emergency fee if that is what it took to get our issue addressed promptly. I cannot speak to their abilities outside scheduling as we called another contractor who is coming today (Monday). I will never try them again, they let us down in a big way with their poor communication and unwillingness to take any accountability for the promises that were made by their dispatcher, which we had verified with him and relied on. Now we will be down a bit longer. Thanks

Update: they charged my card $541 without me knowing the prices, the service was professional and everything was good but when it came to the payment they just charge you without letting you know the cost so you will be surprised.

I called them to check on my walk in cooler
And Jeff was a legend! He came same day and looked at it and was very honest, did a professional work to the cooler and fixed the issue. Very very happy to have a service like that in the city. I recommend everyone to give them a call whenever they need a maintenance.

These guys are phenomenal. They were prompt and efficient and Chris found us a new great solution for our wall unit! He even made sure we were utilizing our electrical units properly and worked to get us an energy friendly unit that was appropriate for the size and space. Highly recommend doing business with them. Chris was personable and professional and gave great instruction and feedback on our new appliance. Thank you again!

Tony came out and had my AC running within an hour. Super friendly and kind. Highly recommend them!

Serviceman was very professional and the price was reasonable. They were very good about coming to my house the same day that I called them to get my HVAC up and running again.

My wife and I moved into a new condo with a faulty HVAC system. Every change of season it would stop working. We had several companies come out and couldn't fix it. We gave Rash Saville a call and Steve came out and offered a solution that no other company mentioned. It's been a couple years since this and our HVAC system is working great! We can't recommend this company enough. They also recently came out and replaced out inside unit. They did great work for a fair price.

Honest and affordable

Good

Great job