HVAC reviews in Cincinnati, Ohio

Pros

This place is a joke

HORRIBLE SAVE YOUR TIME AND MONEY

Professional trusted and reliable service.

Great commercial refrigeration guys. Definitely recommended

Sick

Very honest business. Friendly staff. Outstanding job for me

Their great people, always answering my calls. They continue to amaze me every time I need them.

Called twice to schedule an appointment was promised a call back no one ever returned my call went somewhere else its too bad that you have to choose a star before you can post a review

Got commercial rooftop installed. It's 85 degrees inside and they refuse to service it. It's less then 60 days old.

Always fast reliable service. Never over charge you, to not fix the true problem. Good honest company.

Charged me $327.55 to add Freon to reach in cooler.
was there for 20 minutes.
Highway robbery. Not using them again.

Have always come out for service within 24 hours of calling. Techs are knowledgeable and efficient. Great experiences with them.

Very thorough technicians at a good labor rate! They also can come out in hours rather than other local companies that schedule you in days or even weeks from when you place a service call. Great job.

430$ for a weekend estimate. Yes. A verbal estimate. Only consolation they gave was “yup, we said it’s saturday, going to be expensive.” Never again. God, unless we hit the lottery. Even then. If ever possible guys, please wait it out until Monday-Friday it looks like from the other reviews. They were on site for 1hr. Costliest hour of my life .

These guys showed up when others would not. Technician was a good guy, but was not fully knowledgeable. Second tech had to finish the job due to first tech not understanding variations in electrical wiring. Overran estimate by $150 however, unit runs great and works fine. Hard to get competent help in the refrigeration department these days. These guys were a good value all things considered!

Great company. They take care of us at the Bistro. Hood fan went out on the 4th. Terry came out the next day and fixed it in 45 minutes. Explained what was wrong and explained again once it was fixed. Thanks, Terry

They showed up after we couldn't get anyone else to come out, people not returning calls or messages, etc. But there's no "This is what it's going to cost, do we proceed?" Nope. And it's COD. They need a credit card on file before they'll come out. And if you don't give them a check when they finish, they'll charge the card. I asked for something so I could write the check, because it was a hefty amount, even on a weekday, and was told no, they can't give me an invoice, or a service ticket, or email an invoice. This is the amount, they need a check or they'll charge the card for an additional 2% fee.
They also don't call ahead of time to let you know they're coming. Today was NOT a good day for me to have to argue over $900+ and getting an invoice, we run skeleton crew before 3PM and I'm doing triple duty. A call ahead of time, as I had requested multiple times, would have been helpful.
They get 2 stars because they did show up and the ice machine is fixed. But I'll be damned if I'm going to call them again because these billing policies business to business are ridiculous.

Updated information after owner's response (4 years later...)
*I did not do any of the things the owner insinuated in his response. I was buying a house and the owner of the house did all the egregious things they accused me of doing. The home owner had a technician from this company use their company papers/receipts to say the HVAC was cleared as the inspector asked for that in my final walk through. As you can see in their response, there is a lack of ownership regarding understanding before making assumptions.
If a company is allowing their employees to use the company's letterhead when they moonlight to say a unit is working properly when it is not, then take ownership of that. Otherwise, it is a reflection of your business.

I had no insight to their scheme and bought a home thinking the HVAC system was functioning and had to buy a brand new one a week later since I trusted the company's receipt meant something. My review is to allow people to take that into account before trusting the work/receipts of a Vally Commercial Service if in a residential situation. And now the review allows potential customers to see how the owner goes about concerns. Enjoy!

-This company is a complete joke. DO NOT USE THEM. They have workers using receipts from the company to moonlight on their own time. Aka- fraud. Once we spoke to the company about this happening, they said they are not liable for the BROKEN AC UNIT THE WORKER SAID WORKED COMPLETELY FINE. Poor management that will never put the customer first.

Don't ever use this company!!! Very rude and mis-managed company!
They accepted a service call to change a compressor on a commercial freezer, I was told that will get to it in 3-4 days, but 6 days later they had me speak to dispatch (Duane), he was very rude on the phone and said that he is the only one that schedule service calls and will be another 2 days! I emailed the service rep. politely asking to make sure won't be delayed any longer, since 3-4 days had already turned to 8 days, Duane replied to my email, telling me that I was trying to go around his back and will cancel the job! what a paranoid person!! what company staff would say such a thing to a customer who has been waiting for a week and putting up with days of delay??? I took my business somewhere else and they did the job the next day! Valley Ref. can go to hell... I will report them to the BBB as well.

Mike & his team of technicians go above & beyond to get the job done correctly, and in a timely manner given certain circumstances! Definitely recommend this company to anyone that’s in need!