HVAC reviews in Cincinnati, Ohio

Good guys. Great service.

Exceptional Quality, Price and Customer Service, 2nd to None!

Great service and in a timely manner! Cost was less then I thought it would be for our refrigerator. Highly recommend them!

They were WAAAY cheaper than the other quote we got, he did it quickly, and we haven't had any issues since

Potts Heating And Air Conditioning installed a furnace and air conditioning unit in our previous home. They did a great job!

Very prompt response time, taught me about my boiler, gave advice, and charged a very fair price for their time. I'll be requesting them again in the future

Potts Heating & Air Conditioning, is the best ,in the business!! Very professional, knowledgeable ,and very fair priced. Highly reccomend!! Very competent, and very clean, while working in your home ! All around, a good choice!

Hired an outside company because they couldn't do it. They outside company told me that they had cut the wires to the blower and that's why it was no longer turning on. Recommend steering clear.

Had A/C repaired. Very little wait to have someone out and the issue was fixed same day. Offered generous advice, friendly and professional. Solid experience.

Was able to work around my crazy schedule and fit me in. Repair technician was able to knock out my motor replacement in about 2 hours without any problems.

We recently had a new furnace installed and looked at several companies and chose Potts and are very happy with our choice. Very helpful, competitive prices and did a great job. Would definitely recommend Potts!

Met Jason and tried to employ him to help to fix a problem for a customer that our company made mistakes. We asked him to be fully transparent as to what went wrong with our repairs. The customer was told he didn’t want to get involved. We had nothing to hide and would be willing to pay any expenses to make it right. He will not return my calls and when my customer called he was very rude and hung up on him. I have contacted a great hvac company that takes care of the customer and understands that mistakes happen. If there were zero stars this guy would get -5.

These guys did a great job. Came out quick and sorted me out even quicker. Thanks, Billy for the great service.

Always very friendly& respectful. Easy to get ahold of and make booking apt. Very up front on cost and repairs. They don’t waste your time they know how to repair issues and don’t drag there feet to make extra time for extra pay and have another repair guy show up. Would recommend them for any home hvac repair or install. I have had them install a new heat pump system 15 yrs ago and have used them for all repairs since which has only been five times in 15 yrs and was worth the call and price. Don’t hesitate to call them for hvac issues. Over 15ys dealing with them and same good service

They said that the service call would be 79.00, but charged me 89.00. They said the part that I needed would cost 975.00 and take a week to get. I had another heating and cooling place come out, it was a 50.00 service call, I didn't need a part. Turns out the part was on the furnace and the motor part on the vent was not even necessary, the guy just change something and my furnace works fine. It goes to show, always get a second opinion so you don't get ripped off. Be careful what Potts tells you. I got ripped of when the furnace was installed also.

Well, I had my furnace repaired and it was repaired quick and right . So that went well. My concern was the cost ,the service call and the repair was $985.00. After investigating the part replaced I can buy on the net for $177.00 plus shipping part# H9UHX080J16A1. So $785.00 for one hour of travel time and repair . How we looking (NOT GOOD ) that will be the last time I call Potts. ( the repair took 15 min.)

They were very friendly and responsive. I will definitely use them again and recommend them to my friends and family.

Noticed that my heat was not coming on. I tried changing out my thermostat but still no heat. I had everything hooked up correctly to the thermostat, but one of the wires inside the furnace was not. Thanks to Ben, he knew exactly what to do. Thanks 5 Star for getting us back in business. I will be calling them for other projects in the future!

Very professional and knowledgeable.

On time, quality work and great communication.

5 Star did a great job