Plumbing reviews in Cincinnati, Ohio

These guys are really nice, with good customer service. The thing is, they charged me $300 to cut a whole in my 1st floor ceiling and that's it. They did clean up after themselves, but never fixed the problem and stopped talking to me when I asked how to fix it. Again, really nice guys, but I'll take my business elsewhere.

I needed a plumber fast for an emergency and Archer showed up the same day. The man who's name is Jim explained the problem, solution and answered every question I had. The problem was fixed and at a good price. Thank you Archer and thank you Jim!

Archer Plumbing has been great. First time trying them. Our water heater broke and we feared we'd have to pay for a full replacement. But Archer quickly came over and diagnosed the problem. We just needed a repair of a part. They then referred us to a company that specializes in that kind of work, Flanagan's service. Both companies served us great, and we are back able to bathe again , so the flies are gone. ;)

Archer is awesome! They came and replaced our main stack pipe that runs from the second floor to the basement. There was a crack in the old cast iron and they were able to fix it in a timely manner. 100% recommend them!

Great work today; September 15, 2023.

Roommate broke my shower arm last night which resulted in us not having a shower to use at all.

I called today roughly around 9am and Archer Plumbing Co. was able to fix my shower before 11:30am today.

Great work and definitely a life saver!
Saved us a lot of money as well!

Archer Plumbing replaced old plumbing valves, lines, drains, and faucets for multiple rooms in my home. They were on time, very professional, and friendly. The cost for the repairs was very fair as well. I would highly recommend.

Had an issue with a leak in the wall drain after trying to replace a bathroom vanity myself. They were able to come out less than 48 hours after I called. They were communicative and friendly and did a great job explaining what was happening (blockage in the drain and imperceptible crack in the wall tube). Matt also finished installing my vanity for me. I would call them again!

Very kind and knowledgeable. The problem I had ended up not being a plumbing problem but they still took the time to help and point me in the right direction. Would highly recommend.

We had a problem with a gas line at our shop. We called Archer and they sent a tech out within hours. The work was done quickly and we were back in business. Thank you, Archer, and thank you Jim for doing a great job!

The pilot light on our gas fireplace was out and the button to start it wouldn’t work. I had called a couple of fireplace companies and they couldn’t come out for several weeks. I called Archer and Jimmy stopped out the next day. Very friendly and informative. He was in and out and it works like a charm. Price was very fair as well. I’m pleased with Archer and will call them again.

I contacted several plumbers and Archer Plumbing was the first to get out to me and diagnose the issue. They have great prices and I love that it’s a family business. 10/10 recommend.

Great place for all your plumbing and appliance needs.

The guy at the counter was sooooo helpful & they had all the parts we needed. We couldn’t find the fittings we needed anywhere else. To fix it to Duke Energy specs we had to have specific fittings. Well done Keidel. I highly recommend them!

I called about some parts and they had them at the counter waiting when I got there. Great group of guys! So glad they were open on a holiday weekend.

Update 8/5/22

We have since spoken to another staff member for Keidel who was able to dig up answers to a lot of questions for us. Evidently the hold up on our shower door was due to the manufacturer (backordered parts).
Which at this point it is understandably not within Keidel's control.

At the end of the day communication was the missing factor. It shouldn't have taken a month of phone calls, followed by two very angry calls from the wife for an update. We now know where our shower door is in the process.

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If I could give zero stars, I absolutely would. I was recommended purchasing a shower door through Keidal, by a handful of people.

We ordered a shower door via Raven Bryan, on June 1st. I made it clear at the time that this shower door is ideally installed before the end of July, when our baby is due.

Raven stated that should be no problem, we should have this installed no later than the end of June.

We have a Basco representative come out to measure our shower for the installation, evidently the type of door that was recommended by Raven was not the appropriate door to install for our type of shower. Not that big of a deal.

We ended up having to purchase a different type of door even more expensive. Again not that big of a deal.

We pay for the shower door in full on June 16th, and from there I expected to continue to recieve communication from Raven or Kiedel, Basco?

Here comes July. No updates, so my husband calls at the start of July, he was told that there is a delay and the manufactuerer is "still waiting for the glass to come in."

That's fine if there are delays, no big deal. Delays are to be expected.

Another week goes by. Husband calls again, he's told that they'll really take message and Raven will get back to him.

A week goes by, no phone call from Raven....

At this point I have now delivered our child, with a shower door still MIA.

I call on July 28th and get a different sales represenative on the line, who looked up our order, advised that Keidel has had our shower door since June. I requested a call back from Raven, she calls my husband and says she reached out to a contractor on July 7th?? Which we definitely did not get a call from.

At that point I'm pretty upset, we are now in August... we've had minimal communication with the sales represenative that we actually purchased the door through. And despite making numerous phone calls for updates, and to get a general idea of when we can expect the door to be installed, we keep getting passed around and told that we will get a call back.

At this point I am beyond wanting to speak to Raven. The next phone call should be a call to set up installation, otherwise we are going to have more issues.

How do you let your customers spend over a couple grand on goods, and don't deliver through on it, much less even keep in contact for updates IN A REASONABLE TIME FRAME?

Absolutely poor customer service, would not ever recommended Keidel, or at least definitely not Raven.

I wouldn't even be remotely upset if Raven had the common decency to keep in touch with us for updates.

If you like spending a few thousand on home renovations and have it go MIA, Raven at Keidel is your girl.

I'd give a zero if I could; first, when I asked them for the fixtures in stock, we went through a laborious process that involved looking through the product books and then putting each specific number into a system to see if it is in stock. REALLY? Any retail or manufacturer's site can tell me instantly what's available. Then the sales professional did not ask me whether I had copper or PVC in my walls so she sold me the wrong valve; I live 30 miles from the store so my guy had to go get it when he figured it out! Then I went on-line to look up installation instructions and found the same unit for $213, nearly 1/3 of what they charged me. Go on-line, go elsewhere but I am so disappointed with this company; I used to walk in to their Norwood store (almost weekly ;-) and get excellent service...

Blue chip plumbing was one of the few places who offered a free estimate. They were professional and courteous. We had some adjustments to our project and the estimator (Jeff) changed the quote with no issues. The work performed by Jay was outstanding. He was prompt, efficient, and thorough. My price was fair and competitive and I am satisfied with their work.

My concrete sink and toilet had to be removed while water proofing on my basement was being done so I worked with Blue Chip Plumbing on this. I am really glad I chose to do so!!! Tyler was the technician who worked on my project and he really took the time to remove and reinstall everything right in place. He focused on the details well and even bolted down our new sink to make sure everything was in place. I really appreciate all the time and care he took for the project.
Customer service was also really good. When I changed my mind a few times, Jeff was really good about it and worked through the many options with me. If I had any issues or questions that needed to be inspected in person, he would come by day of.
Price is really fair for the work done and would recommend and use them for future jobs. Thanks!

We’ve had plumbing issues for a while due to tree roots in our front yard. We always use Blue Chip Plumbing and are literally always so well taken care of.

Most recently, we finally decided to get our main sewer line replaced since that’s been the main culprit. Once again, they worked with us, were efficient, and did a great job. The crew that used the excavator were also incredible. They honked for my nieces who were stoked to see an excavator through FaceTime. They’re considerate to our house, our dog, and our little girl.

From the ladies who answer the phones, my original contact - (Mike!) to my most recent contact - (Jeff!)… we’ve just had such great experiences all around.

Forever recommending Blue Chip!

The Blue Chip Plumbing Teams did an excellent job on short notice. We had multiple time sensitive issues so they sent 2 teams to get everything done ASAP. The teams were very professional, the work was excellent, and they provided a detailed explanation of how the new equipment works. I couldn’t be happier!

Andrew did a great job yesterday repairing and replacing an outdoor faucet, which I had originally messed up big time! Thanks also for the quick response! I highly recommend Blue Chip Plumbing!