Reviews of local pros in Cincinnati, Ohio

Replaced an electric furnace with a new gas furnace. Crew did a nice job, kept solid communication and had good craftsmanship. County inspection passed with no issues. Fair and reasonable on pricing - price matched competition

The Tech arrived on time and was very good professional and communicative. I appreciated his explanation and feel like our visit developed a good level of trust that makes me at ease to call Brandon and Five Star in to help with any HVAC issues moving go forward. The trusting relationship is important to me. Korie and Ethan were the install team for my new HVAC system and they were fantastic. Professional, personable, and thorough. I would recommend this company without hesitation.

Ben Reed did an excellent job for us! He listened to our concerns, explained everything thoroughly, pricing was great, and completed the job quickly to ensure our heat was repaired! I highly recommend Five Star Home Services - Cincinnati, especially Ben Reed! Thanks so much!

I’m a foreman at Ohio basement authority and had an issue with a dripping pipe, I couldn’t finish my encapsulation project without that being fixed. I had a pleasure of meeting Brian R. He crawled in, scoped the work out and was done Very Quickly with quality work! Highly recommend him!

Love this company! They are upfront, honest, no BS. Not only do they take care of customers they take care of employees. Brandon checked my furnace for carbon monoxide leaks. Showed me where it was leaking from several cracks. Told me my options on new furnaces. Made me feel at ease with everything. Easy peasy and very, very affordable. Brandon was very personable and friendly. Will request him again to cover maintenance on HVAC
Installation of new furnace was done by Jaron and Brandon whom did an excellent job! Kudos to them both on their excellent work!
It is so nice and toasty warm now for me and my cats! Thank you so much 5 Star
⭐️⭐️⭐️⭐️⭐️

Five Star put in a new furnace for me yesterday, 12/12/25, thank goodness, before all this snow! My furnace quit on Thanksgiving Day; so Rick’s Heating and Cooling came out, which I have used for service. The problem wasn’t fixed and my furnace continued to shut off and start up when the circuit breaker was turned off and back on. But it never heated to the thermostat setting.

Ben, from Five Star, was first to come and give his opinion about a fix for my furnace and also for a new unit. He did not push to put in a new furnace but was very honest about explaining what would go into fixing the one HELP installed 11 years ago. Much had been done sloppily and with less than desired materials. I had it serviced every year.

It was my decision to have a new one put in and Ben did an excellent job explaining what a new furnace would entail including a humidifier in addition to a fair price. The job was completed the next day by Jesse and his very qualified assistant.

All was completed in one day, no mess, not one speck of anything in my home or furnace room! What a difference compared to the HELP furnace and this new Carrier unit!
Yes, call Five Star Home Services, I couldn’t be happier! 😊. Thanks Ben and Jesse!

Do yourself a favor and call someone else. Charged $99 to quote a job at $927 to install a posi-temp shower valve. No materials included. Valve was already exposed and supplied.

Called someone else to get a quote. Got the quote over the phone, no fee charged to quote. Installed a code compliant valve for $475. Technician from the Five Star didn't even bother mentioning the valve I had on hand wasn't code compliant. Asked for a refund from Five Star, they said 'no can do.'

Guess I paid $99 to learn they aren't worth the time.

We had a perfect experience with this HVAC team(Kori and Jesse). They were incredibly clean, timely, and courteous, and they really took their time to care for our historical building and business. We would highly recommend them to anyone and will definitely be using their services again.

Kyle was great! He was very informative about what the root cause any/all issues. Gave a great explanation of what would be needed for a solution. He gave options on payment and how becoming member could help you save. Would highly recommend especially for anyone buying their first home.

We had issues with our furnace leaking water. I scheduled online for a tech to come out. Brandon isham was our tech and he came in super positive, explored our HVAC and gave us the option for repairs and or replacement. Brandon was honest and made us feel comfortable discussing our options without pressure. We knew our furnace was old and it was our best interest to just replace it. Brandon was able to get us a great discount and a great price for the job! Brandon is very knowledgeable and answered all our questions. Great asset to their team!

We had an excellent all around experience Brad our sales guy gave us a very fair price, was knowledgeable & very friendly. We had our outdated non functional AC condenser inside ac coil / condensate pump, refrigerant lines & the controller unit replaced/upgraded to a 2 ton goodman unit by lead tech Kori & Ardell, they were the nicest guys you could ever meet, extremely knowledgeable and patient with my many questions.
The install came out perfect and super clean & sanitary looking, they made sure to do all the tests & checks, very professional & high quality employees that care about thier work. You can have confidence in 5 Star Home services & the whole experience was smooth as silk.
At our request they
re routed our ac outdoor unit to the other side of the house so it took the guys a few extra hours, be sure to always tip hard working tradesmen & it's always nice to supply coffee & donuts in the AM. Or mebbe pizza & energy drinks in the afternoon.. they'll love ya for it.

Kori and his partner were awesome. Solid craftsmanship on the exterior. Copper pipe and high-voltage line ran pretty level minus a few dog legs. I was a little underwhelmed that they did not pour a concrete pad for the new unit. The interior work on the new coil was crisp and tidy.

Overall these guys were professionals who took care of my house, cleaned up after themselves and did quality work.

Ben the salesman was very helpful and knowledgeable. He didn't try to sell me a unit that was overpriced and too big for the square footage of the house unlike other companies.

Five star and their team are fair, honest and professional.

Give em a call without the fear of getting taken for a ride.

I want to say a huge thank you to the Five Star team for their excellent and very professional work.

We had a serious issue with our water heater, and they responded very quickly. The team arrived on the same day, worked efficiently, carefully, and handled everything from start to finish.

They replaced the water heater, checked everything thoroughly, and made sure the system was working properly before leaving. Everything was done neatly and with great attention to detail.

I truly appreciate how fast and organized they were, especially considering this was January 2nd.

I am very satisfied with the service and highly recommend Five Star to anyone looking for reliable and professional plumbing service.
Thank you so much for a great job!

The technician was knowledgeable and able to troubleshoot the water heater quickly. Luckily did not require a major repair. They were honest about it and did what was necessary. Additionally we got a valve replaced that feeds into the humidifier. The quality of the part and workmanship is very good. Would definitely recommend this service

Five Star Home Services has truly been a blessing for my family. Jason E. has been absolutely amazing and has gone above and beyond anything we could have expected. He helped my family more than anyone else in this industry ever has, and I am so incredibly grateful.
I also want to personally thank Bryan, Jennifer, and Sarah in the back office — their support, kindness, and professionalism made a stressful situation so much easier.
This is literally the best thing that could have happened for my family. Because of them, we have heat, and that means everything to us. I cannot recommend Five Star Home Services enough. Thank you all from the bottom of my heart.

Very knowledgeable and professional. I had forgotten that I had another HVAC company coming the next day for a estimate. Since he was here I let him check over the work and he said Five Star did a great job. Here's a kicker Five Star was $1,100 dollars cheaper.

We have been getting, what I feel is the runaround, during the coldest time of the year, on a furnace repair/replacement.
Casey came out, we discussed options and how to best resolve our problem.
He said we can get it done the next day.
In, out, a plan in place, problem solved.
Great to work with a company that wants to get it done...I stead of waiting for weeks.

Had a technician out her last night to fix my furnace around 7. He was here for 15 min and said all was good. He no sooner left and the furnace quit again. I called and he said it must be a mother board issue and he'd call in the morning. I was unhappy with that answer but planned on a night without heat. Minutes later, Cameron Bouldin, another technician, called and asked about the issues. After listening, he said showed up last night at 11pm. He left at 130. He did more in that time period than the other three technicians combined that were out here for the same issue. His professionalism and knowledge was top notch. All the rest of the technicians should take notes from Cameron.

Very disappointed in your service. Your Heating technician said my 2 furnaces need to be replaced. They both had rust on the Heat Exchange and this rust could break through the line and cause Carbon Dioxide Poisoning. He wanted me to meet immediately with his sales lead to purchase new units. I did not feel comfortable with his comments and called another HVAC company for a 2nd opinion. This other company took apart both furnaces down to the Heating Exchange and NO RUST anywhere. The other company was shocked I was told this data by HELP. Lying to me to get a sale is very disappointing. I will never use your services again! I also had to pay out of pocket for this 2nd opinion but well worth it. (I have a video and pictures of both of my Heating Exchange units with NO RUST). I hope this technician is reprimanded for lying to me. Please be aware of this unprofessional sales tact which would have cost me major fees and the worry over dying...from carbon dioxide poisoning.

I can forward you the video, pictures and name of the 2nd HVAC company.

Thank you
Lucy

Carter was very courteous and explained everything he was doing. He inspected my attic and even offered to move some of my personal items to get the ladder in place. My impression was that he was very thr thorough and left everything neat and clean. He gets an "A" from me. This was a free service HELP now offers to check water lines.

..

Tyler F. was knowledgeable and professional. We had some recessed lighting that stopped working after a storm, Tyler was able to pinpoint the problem and make the necessary repairs in about an hour. Very impressive, and made helpful suggestions to prevent future reoccurrence. Price was reasonable too.