Appliance Repair reviews in Cleveland, Ohio

1st day waited 5hrs for technician. Then they called and said they had to reschedule. Gave me anytime I wanted which was nice. They couldn't fix the microwave... no tech support (call in) was available and it wasn't what they thought. $130.00 later (for the service call) I had to go buy a new one Tech was professional, kind, and cleaned up after himself.

The strangest service call I have ever experienced. I have a two month old refrigerator that has wild fluctuations in temperature when the doors are not opened. I have three separate thermometers in the fridge, one is wireless, and the temperature is going from 47 degrees to 30 degrees when set at 35. The technician opened the fridge door, opened the freezer door, pushed the button to change the temperature a couple of times and stated nothing was wrong with it so he couldn't fix anything. I showed him the temperature log for my wireless thermometer showing the wild fluctuations and he said well it seems cold now. What???? Frigidaire had suggested it could be a thermostat control problem or something wrong with the mother board. Was any of that checked or suggested to be checked by the technician? NO. I would never use this company again. Ridiculous.

We are pleased overall with the service that CAS provided on the warranty repair for our LG Laundry Center. If their team comes to your home, I do recommend reviewing their repair plan and discussing how best to protect your home while the repairs are being made. Some of our cabinetry was lightly damaged during the process, though the owner of the company did offer to cover any necessary repairs.

Company leadership was very responsive to my appliance issues and schedule our visit within 24 hours of our call. The two technicians were competent and quickly diagnosed our issues. They communicated their findings and repairs in person as well on their work order. Highly recommend !

I just called to get a quote on a Samsung washer repair. Once the guy told me the $139 service call would not be deducted from the overall cost I explained that he was $70 higher than most competitors.
He PROMPTLY hung the phone up.

Shrewd business guy. This happened at approx 3pm on 2/12/25. Perhaps he needs a lesson in Customer Care.

Donovan along with another gentleman exceeded my expectations. They not only addressed the issue and repaired it but they repaired an issue with my dishwasher which I purchased at the same time as all other appliances without my asking them too. They were wonderful!

Had a fridge warranty issue and they were on time and professional and got it fixed. Obviously they are busy so had to wait a week for them to diagnose and a few more days for them to get the part and install but I don’t fault them for that.
I would use them again.

Worst customer service I have even received. Good luck.

TESTIMONIAL:
I have been in a battle for eight months(machine began issue in April) Two techs came a total of 6 times to my house, disassembling, lubricating and replacing major components to my Speed Queen washer. After both techs at separate times stated that its a lemon, I was told I would be contacted for replacement. The automated message that calls does not leave a voicemail, and requires you to write down a phone number to call. It only calls while I'm working. I spent over 10 minutes on hold when I was finally able to get off my tow motor and call, and was not patched through to the service department. I got a message shortly after saying the ticket was closed. I now need to contact Speed Queen themselves, to have another ticket opened to re-enter their slimy game again. I spent $1,400 of my hard earned freedom dollars for a lemon, which costs me time and effort to effectively service. I'm just done.

The technician arrived to install the parts; they were incorrect. He saw to it that the correct parts were shipped to the home, and we arranged to have them installed. The final installation went flawlessly! We are very pleased with the service provided by complete appliance service!

Technician knew exactly what he was doing and fixed my issue and all is well . Timely and courteous .

Jacob was awesome! He was knowledgeable and very patient in answering all my questions.The service dept was great to deal with and the whole team worked to find the best and most economical solution. I would not hesitate to recommend them. They will be the only repair company I ever use!

Complete Appliance Service did a great job fixing my stove. Everyone was pleance. I will definitely call them again if needed.

You came here and lied And said my refrigerator was Door was Off it’s hinges ,all kinds of other crazy stuff which was a lie. I want to see the photos that you gave to the warranty company saying all this damage to my refrigerator. Because it’s not the same refrigerator I’m looking at.

Good communication once appointment was scheduled. Followed up with reminders of coming appointment and then technician called before arriving. Tech was polite, knowledgeable and went beyond the called in issue. He reviewed the stove beyond the stated problem, fixing a noisy convection fan. Will use them again!

Chris our technician was informative, helpful, and punctual. He completed the job in a very efficient manner. Thanks. I wish it didn't take 10 days to get service though only complaint.

Some very helpful staff for getting estimate/quote (not everyone in the office was as helpful as others). Kyle was fantastic.
Service crew was polite and knowledgeable. Wish the fee structure for inspection was a little better or went towards service. Our dishwasher wasn’t worth repairing, but overall appreciated their services.

Eli did a very thorough job diagnosing our situation with a beverage refrigerator that was not cooling. He fixed our issue quickly and was organized, profesional and very smart.

Outstanding service. George arrived on time, diagnosed the problem, and repaired the issue. George communicated with me very clearly and was a true professional. Professional, friendly and efficient best describe George. Excellent experience!!!

Excellent service! Technician was very knowledgeable and identified the problem and solution quickly. He explained the cause of the problem and how we could avoid it in future if we shut off the water supply before changing the filter. I appreciated how he cleaned up and replaced the refrigerator back into its niche. We will definitely call Complete Appliance again for any future repairs!

I had a great experience with complete appliance.
Aaron is a very nice person.

My husband and I needed service on our LG front loader washer. We thought there was a problem with our filter, but apparently we didn’t have it tightened properly. Our technician, Said, came when he said he would and was very polite and efficient. I highly recommend this company if you need service!