Home Services reviews in Columbus, Ohio

I hired Merry Maids to clean my apartment after I moved out. They did a great job at a reasonable price.

Ashlee always does an excellent job. She is thorough and efficient. Our house sparkles when she leaves.

Ashlee is consistent, on time, thorough and is someone we trust in our home. She is efficient and works hard to get the job done!

This has been a great company for us. From our original sign-up to every contact in between. They go the extra mile to accommodate requests and are pleasant and professional. The cleaning team we have is terrific and I highly recommend this company. I've used two other large companies but this one is the best in customer service and excellent cleaning performance.

We had moved out of a 4 bedroom house hat was very “lived in” for almost two years. The house needed a ldeep cleaning more than I can express.

The cleaners showed up early and went above and beyond to clean our house. To say I was impressed is an understatement. The bathrooms looked immaculate, the stove surface had every grease spot removed and the refrigerator (that was filthy) looked brand new. I will continue to use Merry Maids and highly recommended them. This was a saving grace to help us in a time crunch and I feel confident our rental property will realize that we left he house cleaner than when we moved in. We have two little ones and two dogs. Thank you Merry Maids for your impeccable work.

Not the deep clean I was necessarily expecting...maybe because my apartment was relatively clean to begin with or I had high expectations. Forgot to wipe bathroom cabinets down...had to ask them to clean under the furniture, which I thought was expected. Overall, did an okay job, but don't think it was worth $250 and was expecting more of a "deep" clean (i.e getting into the nooks and crannies of the whole apartment).

The inside of the oven wasn’t clean, and I paid $120 for the service. I know when I called I especially said I wanted the kitchen, bath, and all appliances (fridge, microwave, and stove) the stove top was clean but not the inside of the oven. When I called I was told, that I wasn’t charged. It don’t feel right because everything else is cleaned but that. I feel played with, I let them in my personal space and this is how I was treated.

"I’m grateful all year for the excellent service that Brittany always gives but I especially appreciate it during this time of the year. Thanks and Happy Holidays!".

Brittany did a great job cleaning my apartment everything looks spotless. Would recommend!

Merry Maids have done a consistently good job cleaning our home. We have used them for over five years now and have been very pleased with their cleaning skills, flexibility, and personable staff. Lori has been primarily our representative from Merry Maids, has consistently done a terrific job and we would enthusiastically recommend her and Merry Maids for your home cleaning needs!

Erica was so nice and accommodating!! On time, went above and beyond. Very careful with all our things and considerate of our schedule and requests. And great about working around our lazy big dog who didn't wanna get off the couch 🫣😂

"My son is in a house with 5 other college guys. When they say she did phenomenal it says a lot!!!"

I just had surgery a month ago. I tried to take care of the house myself, but I knew I needed help. Crystal was so kind and got to work right away. She got everything I needed done in the time allotted. I'm so appreciative it was so well worth it! Thanks Merry Maids.

We scheduled an initial 'Deep Clean' on 8/4/23 for part of a small house - 1 bedroom, 1 bathroom, dining, living, kitchen, utility, foyer and stairs - for $275. We expected at least 2 ppl for that price. We requested late afternoon and were told 2pm onwards. A solo cleaning lady arrived at 11am & had to be asked to return later. The 'deep clean' lasted approx 1.5 hours and areas including the only bathroom requested were skipped. That's approx $180/hour! We left a message for them that day - no response. They were easy to schedule with initially but impossible to contact afterwards until we left a message that we will be compelled to leave an online review. We sent them photos and have had no response to that. Just making others aware of our poor and upsetting experience which is echoed in other online reviews regarding this companies 'deep clean' for a new client

I arranged from a distant state for a gift certificate to my son and his wife for a move-out cleaning of their home. I spoke with Maria a couple of different times and found her to be wonderfully helpful. She gave me a quote for cleaning their large home. On the day of cleaning, my son's movers showed up 2-1/2 hours late, which made it difficult for the maids to clean the entire home as planned. They did the best they could and offered several times to try to do more. My son and his wife had to decline since it was difficult to work around the movers who should've had most of the areas cleared but didn't due to their lateness. It was a frustrating situation for my family, yet the willingness and the efforts made by the maids made the bad situation much better. Later, when I checked my credit card statement, I saw I was charged a much-reduced rate than anticipated. I didn't learn of the adjustments to the cleaning until a day or two later in speaking with my son. Both he and I were so pleased to see the integrity shown by this Merry Maids office in charging only for what time they could spend instead of what time they were scheduled for. After a very frustrating experience with contractors, a realtor and a moving company who didn't communicate well nor honored verbal commitments, the efforts and integrity of this Merry Maid office meant a great deal and brightened a very stressful situation for them. We appreciate Maria and those who spent their time that day doing their best to help our son's family with their move!

I called Merry Maids and was able to set an appointment immediately. My wonderful Maids were Brittney and Nicole. They came on time as, scheduled and prepared. Brittney came in ready to work hard. She scrubbed my house like it was hers. She sanitized my kitchen and bathrooms. She wore a face mask and practice social distancing. Nicole was personable and completed each task well. I am very impressed and will gladly use Merry Maids again. I feel completely confident to move into our new home ...germs are all gone! Thank you Jill and Merry Maids of Columbus.

Merry Maids has been just right for us for many many years. The very best reasons are reliability, punctuality and best has been the people that have given our service.
In any services business it always boils down to quality and reliability and we have enjoyed both.
The necessity of training new people has from time to time been a little testy, yet we understand the need. A little more close oversight would improve that greatly or more time not OJT until really ready.
We plan to continue with Merry Maids and feel comfortable recommending them.

Ingrid and Trish were both very friendly and a very efficient cleaning team. They did the extra little thing I asked them to do and went beyond all my expectations. They left my home smelling so fresh and clean. They were a pleasure to have in my home, and I would highly recommend them. Their services were provided to me by Pink Ribbon Girls, and I can’t think of a better gift of service. They were great!

We've been extremely pleased with using Merry Maids and the team members that have cleaned our space.

The staff are consistently kind and and are very receptive to requests for which rooms to clean or how we need certain things cleaned or not cleaned (ex. office that we work from home in, antique furniture).

Definitely recommend for anyone with cleaning needs in the Columbus area.

We have had the same person every other week for more than six months. Sometimes she has another helper. She pays attention to our specific requests from time to time and does a great job. Update 9-19-2021. Have had a new helper for a few months. She was unable to come two weeks ago due to illness. Last week, we got an extra, super-super clean at no extra charge to make up for the missed time. The owner of the franchise is really invested in making sure customers are happy. Update 12-11-21. We have had the same person the past couple of months. She does a great job and is very responsive to our requests. I'm so thankful to have our Merry Maid coming every two weeks! Update 11-9-2023. I think we now qualify as long time customers. We have been quite happy with our service all along. There have been different people coming at times but generally we have the same person as much as possible. The continuity is great! Update 4-14-2024 We continue to be happy with the Merry Maids cleaning team. Every two weeks I receive a text notification about 24 hours prior to the cleaning that my cleaning has been scheduled. There is a 2 hour arrival window the following day. I receive a second text notification when the "team" is on the way and telling me the approximate arrival time and who is coming. Each time, one "area" of the home is scheduled for a "deep clean" which includes slightly more cleaning. When the team arrives (typically one person) I confirm which areas are being deep cleaned and anything special that might need doing. Then she gets right to work. Since I have had the same cleaner each time for months, she knows what I want and I do not feel the need to supervise her work. I continue to be very happy with the service I receive from Merry Maids.

They have the best cleaners who do a thorough professional job. I have a two story 1800 sq/ft house and Britanny makes everything shine in only an hour and a half. The central office is always very nice and accommodates any special requests as best as they can. Well worth the money, which is quite reasonable.