HVAC reviews in Columbus, Ohio

Blake was AWESOME! We had a “basic” AC maintenance check, which may not be all that exciting but it is important. Blake was so thorough. He checked the furnace area, checked and changed the filter, and inspected all necessary parts before moving to check the actual AC unit. Once complete, he gave me the all good news that everything was running great! (Always good to hear.) He was so professional, but very personable and affable. I will definitely be requesting Blake for any and all maintenance checks! Thank you Blake!!! And thank you RightWay!

Right Way Tech did a wonderful job as always. Blake was efficient, professional, personable and supplied a lot of information for a simple AC preventative maintenance appointment. I've been a customer for years (10+). Highly recommend Right Way without hesitation.

Right Way is a great company. Kind, professional and responsive. John came out this evening because we had a small issue with the system. He was kind and thorough and we really appreciated him coming out. They really do have the BEST service!! From the folks on the phone to the technicians it’s just really nice to know that they have got you covered. Right Way really is the right choice!

Blake came out and was super personable and professional. Figured out right away what was going on with our AC. He had the needed parts in his truck and had the issue fixed in no time.

4/5/24 - From Sara who took my call to Blake H. who arrived at our house - today was another great experience. I called Right Way to investigate an issue with where our AC cables enter the house. Given the recent weather, I wanted to make sure nothing was damaged. Blake was on time, polite, personable and fixed my issue! Once again, I am very happy with the service from Right Way and will continue to call them. They have the best technicians around!

3/13/24: Another great experience! Jon B. Came out today for our spring maintenance. He arrived early with a call ahead and was friendly. He explained the spring checklist to us and was very respectful of our home and property. He also gave us a suggestion to improve our system and reduce allergens in our home, but it wasn’t a high pressure suggestion, just an FYI for us to consider. Another great teach from a great company! Thank you.

Brendon came out today and did a regular checkup for our AC. We were really happy with his service - thank you! He was extremely thorough and informative and gave us several tips about how we can keep our system running optimally. Brendon was on time, called ahead of his arrival and was respectful of our home and property. The maintenance service plan with Right Way is also extremely affordable and they got us on their schedule for the checkup quickly. Right Way is the only way to go for us!

A weed eating situation led to a wire being cut .. the wire shouldn't have been exposed but it was left this way from the prior company. An awesome tech named Mike came out to do a diagnosis for us and he spent extra time rewiring and trouble shooting the issue. He did a great job and was very generous with the added time. We look forward to having this company finished the service and being our new go to . Follow up Gaven came out and got things fixed up and going very nice guy we can't be more happier than the service we have received from Mike and Gaven and the group at Right way!

Right Way installed both our furnace and AC nearly 10 years ago when we moved into this house and our previous interaction with them was great all around.

This week, our furnace was having some trouble and they sent John out to take a look. John was quick, courteous, and did an excellent job. Got the faulty sensor taken care of in no time and we went from having a freezing house back to normal in just a few hours after calling.

Great service and will continue to use Right Way going forward. Thanks.

I cannot say enough good things about Right Way! We worked with John who was EXTREMELY kind, professional, on time and did the job right! We got two minis splits for our pole barn and it’s incredible how fast and efficient the units work. HIGHLY RECOMMEND!

Update - Our unit stopped working. Blake came out to troubleshoot and found that a mouse had chewed through the wiring. That typically wouldn’t be covered under any warranty but Right Way worked through the manufacturer to get me a new unit at no charge. Blake and Gavin just came out to replace things. Further extending the courteous, excellent service and experience we’ve gotten from Right Way. Some companies won’t give you the time or day once a sale is final. So we’re very thankful and we’re back up and running!

We had Right Way come out to fix our AC and they did such a wonderful job! Our air went out right in the middle of a heat wave and it reached 89 degrees in our home. Right Way was out with in just a few hours of us calling and had the problem fixed in 20-30 mins. Already feeling so much better in our home. Blake was wonderful! He was very helpful, kind and considerate. He had a good conversation with my husband and helped us understand what went wrong and how it could be prevented. The cost of the service was not overly priced and well worth every penny! Thank you Right Way!

We have had the best experience with Right Way Heating and Cooling! Noah came out and figured out our issue right away. He was so friendly and knowledgeable and helped us make the perfect choice for our home. We were scheduled a week later to fix our HVAC and Gavin came in and did such a wonderful job and was so quick! What a wonderful and professional company. Will be recommending to all our friends and family.

John came out because we thought there was a strange smell coming from our HVAC system, and sure enough, he found a gas leak in the furnace within 5 minutes of being here. He let me know immediately that he'd found it and cut off the gas to our furnace. He was very thorough and was able to let me know right away what the problem was and what they needed to fix on our furnace. They were able to come out the next day to fix it but we waited a week due to our schedule. Black came out and did a great job installing the new gas valve and he understood my concerns about no longer having any gas leak and was very thorough when explaining to me what he did and that he double checked everything to make sure there was no longer a gas leak.
Would very much recommend Right Way Heating and Cooling and John and Blake as well - they were both very knowledgeable and timely!

I’m giving John 5 stars. The company itself, 4 stars. John was very friendly upon entering our home. We have a 1 month old baby and he was very respectful. I had informed him of our issues with Right Way. How they constantly cancel 90% of our appointments. He was very apologetic and reassured how much he ‘doesn’t like that’. Very informative with what he was doing and what he thought the issue could be. And again, very apologetic for the issues we were having especially during such a cold stretch of weather. I didn’t get John’s last name and I want to make sure he gets his flowers but I do know his son shares a name with my son (Liam). So give John (with the son named Liam) and raise because his customer service is exceptional!

Had a great experience with Right Way. I called after I noticed my A/C wasn't working Saturday afternoon.

Worked with John, he took great care of us. Very knowledgeable and personalbe. He explained what he was doing and why - He even went through and did a quick check on the whole system, and also took the time to hose off my A/C unit, which I didn't know was a thing.

Will definitely give them a call again should the need arise!

Right Way Heating and Cooling sent John to my home due to my furnace not staying on/going out. My children and I were in the van staying warm watching a movie when John arrived. He didn’t leave right away due to me not being in the home, but contacted my landlord to let me know he was at the door. John was respectable, friendly and very knowledgeable. He explained everything through the entire process. I even asked for his opinion on my stove situation and he just confirmed what I thought the issue was. I’m so grateful to have found this company. Good customer service is hard to find these days. I highly recommend this company and ask for John if you can!

When our air conditioner stopped working I tried calling 8 different companies and Right Way was the only company that could come out the same day. Our service tech, Blake, was very courteous and did a great job fixing our unit. He went way above and beyond to make sure that he was able to come out the same day despite working very long hours (working until past midnight!) My family and I appreciate it so much and will definitely contact Right Way again when we need more services done!

I was recommended to use Right Way by Terry at Arch City Inspections. It was a good recommendation. The service booking process was quick and professional. The price of service included a followup visit for the heater before winter. John came out to check everything with the AC and heating system. He explained everything he was doing and was very quick and knowledgeable. They found an issue with the AC unit outside and replaced it the same day. Also scheduled a time to come back and improve the air filter. Thanks John and Right Way!

John was our tech who came out and carefully assessed our furnace and water tank. He explained his findings and professional opinions and a very concise manner. Noah was our sales rep who came out and also did a wonderful job explaining the process and options for installing a new HVAC and water heater tank. Nate and Ben were a wonderful team who came out and installed the new furnace and water tank in a very timely manner while also optimizing the new set up to work more efficiently. Overall, very pleased with the service and would highly recommend.

We are so pleased and impressed with Right Way. During this unusual 90+ degree weather when they were overwhelmed with people needing serviced, they worked us in. 24 hour service is true (as they advertised). Dispatcher was very pleasant, even though very busy. Tech Blake was very helpful keeping us informed and Tech Gavin came out and was very knowledgeable, professional and friendly. Right Way is very fortunate and should be proud to have them as part of their team.

During regular service earlier this week, Blake caught some small holes in my furnace and was able to warn me that carbon monoxide was slowly getting into my home. Noah was able to come out quickly this week as well and get me set up for a furnace replacement. I'm thankful for Right Way keeping us safe and making it so easy to fix this issue!

Matt did a great job checking out my furnace today, he was thorough yet efficient!

I would recommend Right Way Heating and Cooling to anyone looking for a new ac system.

Our ac went out on a very warm day. Blake came out around 9:30 pm to check things out. Our unit was old and really just needed replaced, though he did tell us we had options. The coils were leaking free-on so we decided to replace the ac system. Blake did put a little bit of free-on in our ac just to get us through the night because it was so humid. He did not charge us for the free-on, which we appreciated.

Noah came out two days later to give us estimates and options for a new ac system. He was thorough and explained all of our options and the pros and cons of each. We opted for the Diakin Fit.

Nate and his team came out to install the new ac system. They ran into a few problems, but worked diligently to get everything up and going. They cleaned everything up and made everything look very nice and neat.

The weather was cool for the next few days so we didn’t use our new ac right away. When we did turn it on it was not cooling our home down. We called Right Way and they sent a tech out that morning, Jon I believe was his name. He spent three hours working on it, and finally thought he had it working properly. Unfortunately, several hours later my house was warmer and not cooler. We called again and Gavin came out that evening. He was very nice and seemed to know quite a bit about this system. He was here for a while, but felt confident before he left that it would work properly. Apparently, this system is finicky and if it does not have just the right amount of free-on it will not work. Thankfully, Gavin had it working and it did start cooling off my home quickly.

While there were some bumps in the road, this company did what they could to take care of us. They also offer a labor warranty to match the manufacturer’s warranty, which is outstanding! Everyone we spoke with and/or came to our house was kind and professional. They all really did want to get things working correctly. This is a company who stands behind their service and I appreciate that. We will definitely use them again if/when the time comes.