Reviews of local pros in Fremont, Ohio

Very unorganized staff as well as customer service. It took over a month and a half just to fix my refrigerator. They kept canceling due to the parts not being in. In the meantime, I had already stated that I had all the parts that Was needed to complete the job. They Canceled on me three times without telling me. It was a no call no show I actually had to call and ask them what’s going on. My husband stated If our refrigerator go back out again, we will not be going through our home owners insurance ,we would rather Pay two grand or more for a new refrigerator than to have them come back out to attempt to repair it again.

Timothy was great. He checked for issues and found our refrigerator was out of refrigerant. He explained that our refrigerator was not repair because of the design of cooling coils. He did add refrigerant to see how long it will hold. Timothy was very polite and explained what he was doing to me.

Said he fixed it,,30 seconds later it quit again. Then told me it was no longer good. Could not process my check. Did not give me $30 off as promised when setting up appointment. Did not want to put on credit card. Very slow with phone processing.

Daniel was very professional. He had my washing machine going in no time. I really appreciated his knowledge about my machine. I most certainly would recommend him to anyone. Thank You Daniel..

Washer it spins fine but clothes a little wet yet

Im very pleased with Gerald the technician I had how ever, I lost an entire day's pay because I had a scheduled day for them to come the day before so I stayed home. Cause the technician was supposed to be there early morning. I how ever late in the day got a text saying do yo unforseen circumstances a technician would not be out that day. Had I known I could've went to work and not lost an entire day for nothing.

My wife got a text around noon saying the technician would be there around 1:25pm. He finally showed up around 5pm
Very disappointed in the customer service, I pay monthly for the warranty service, if you are a paying member, I would have thought you’d get precedence over new or non members, I was told there were no available appointments until June 18th as a paying customer, so I went to the website and used my wife’s name and email and got an appointment next day. As a paying member they’ve cancelled on us twice. We would have been without our dryer for two months with the new parts for the dryer sitting on top. The service technician has always been good and done a good job of fixing appliances. But they need to get their priorities right.
Service technician 5 stars
Customer service 1 star

David was awesome!! Came right in and got to work. Tested all the things needed to find the problem. He did all of that in no time at all. David also explained to me what he was doing and how everything worked. I'm completely satisfied with his service and help getting our dryer fixed quickly. Thank you 😊

A "5" star visit. Efficient and polite. No wasted time. Glad to have my dishwasher back in service.

My suggestion would be you train your people to repair my particular washer/dryer combo. Gerald is not trained to fix it and you sent him once and tried to send him a second time. My unit is still NOT fixed.

This is officially my go to appliance fix it team. James was so nice and communicated clearly and thoroughly. He provided pics and videos since I couldn’t be present during the repair. All other companies in the area couldn’t come out for a week but Sears came out the following day. When I made the initial call I was a little confused because I thought I was calling a small business but it ended up being sears. Dont let that deter you from using them. It’s not the store, it is a repair service.

The tech really didn't do much other then pull the screen out and saw a little lint. The actual vent was already clear with no blockages. The dryer drys linens but struggles with towels. I think he should have checked the heating element to make sure it was heating up properly. Cleaning lady even mentioned he didn't do anything. Quick way of taking money. Please send me out a different tech that will diagnose the situation, not take a quick way out.
Also, the text said he would be there at 9:15 am. I paid someone to be there and he didn't show until after 11 am. Have a manager contact me.

Timothy was very thorough with his work! He did a Great Job and fixed the problem!

James called when he was on his way and he arrived when he said he would. He got right to work and completed the repairs quickly.

My technician, Joe, was awesome. Very polite and knowledgeable. He explained things and showed me exactly what he was doing. I wasn't happy with the charges, but that wasn't on him. I think the company should reevaluate their charging methods, so that if it really is a minor adjustment, the technician can adjust the cost to show that. $400 for a door adjustment and putting a dislodged shield on the ice container is ridiculous.

Tim was very responsive and very attentive to my issue here. I thank him for his kindness and work to fix my issue! Very nice man!

Tim is an asset to your company! He is professional, friendly, and knowledgeable. He explained everything he was doing to solve the problem with our refrigerator.

I wish I could rate sears zero stars. Negative stars would be more appropriate. It took 6 weeks to fix our dishwasher. It took 4 weeks to get the part AFTER the appointment was cancelled 5 times so the tech could even order the part. The appointment was canceled a total of 8 times. This is beyond unacceptable. It took 15 minutes to put the part on after he finally got there. We’re disappointed in sears AND lowes.

I believe my tech’s name was Dan? He was very helpful with diagnostics and helping me learn about my washing machine. I asked a lot of questions and he received them all very willingly and with really useful answers, suggestions, and recommendations with explanations for me. 10/10 would use Sears again and hopefully have Dan again!

Joe was very kind and was very educational on our furnace. I hope the fix he was able to do resolve the issue. Very nice and professional.

Thank goodness this is under warranty!! They Fixed part of what was wrong with my washer/dryer combo. It spins without clunking! Yay! But it leaks really bad still. Right into the drawer in the pedestal underneath it. So I have to call lg again. Yippee.
The guys were nice. The one even put towels down to clean up water and keep my floor and countertop safe from nicks and dirt. But here I am with a ton of laundry that I will probably gave to take to the laundromat because of my leaky machine. I am going to bill LG!