Reviews of local pros in Lancaster, Ohio

Cassie is shining very bright. Great communication, Timely responses, no questions left unanswered. She puts a smile on my face Kowing we can get the work scheduled and not have to wait. So far, no complaints about Hubbs heating. Elijah the tech was amazing too, very patient with us during this process. It's greatly appreciated because it's hard to find companies that still care. Thank you all.

Had a new A/C system installed spring of 2024 and furnace repair + duct cleaning in 2025. Decided to purchase a maintenance/repair package with them to ensure we are keeping up with these systems. The technicians have always been so good to us and very reliable. I don’t feel like I need to get a second opinion because they seem very confident with their knowledge on these issues. The women on the phone is also an absolute pleasure to talk with, I wish I could remember her name. They also work with our home warranty which is extremely helpful with these big ticket items.
Outstanding work!! 10/10 recommend always!

Victor was excellent and very friendly. He assessed our problems and helped resolve our issues.

my request was completed in a timely manner. Tech was courteous and helpful. I would recommend Hubbs heating.

Very easy to work with on scheduling Top notch company I would definitely recommend as well as use them again in the future

From the first visit with Dwayne to the install with Calvin to the last install of the upgraded thermostat with Victor everything was great. Dwayne tried his best to fix my ac but unfortunately it needed replacement. They worked with me on the price and got me an upgraded thermostat. Would highly recommend them to everyone that needs AC. Plus them being a local company was a huge plus. Also everytime i had to talk to anybody in the office they were super nice and helpful.

We are so thankful to Hubbs for picking up the phone and fitting us into their busy schedule.
With some hot days on the way we needed a fix fast!
Victor was polite and extremely efficient. He found and fixed our issue in less than an hour.
Five star service from first contact to finish.

3/28/24 Hubbs Heating & Air technician Jesse replaced my old 25 yo furnace making many modifications to make the new much smaller unit operational. From converting the new furnace to propane, extending the gas lines, making new drain lines and caping off the old one, new exhaust gas piping, fitting it all up against the A coil and extending the air filter assembly was all done to my complete satisfaction. He stayed focused on every detail that needed his attention. Great Job...

Hubbs heating and air is the most trustworthy, friendly and personable people I've experienced. They value the customer and have their best interest at heart

Elijah was very professional and resolved issue very quickly. Other reviews were mixed which had me concerned but everyone in the company were fast, polite, and professional. I would highly recommend them.

The first guy that came out on an after hours call. He said the furnace was fixed and replaced a little part extremely over priced! Another guy came out the following day and didnt charge anything. Did nt even replace any parts and was very knowlegable! He new what he was doing!😀

I can’t recommend this service enough. AMAZING customer service, AMAZING service and also fair pricing and super quick to schedule and get your service done ( thank you Cassie! ). I called them several times before scheduling with questions and she was always super sweet and diligent! Never seemed annoyed for the multiple calls; I appreciate that SO MUCH!
We’re first time home owners and they were super patient with our million questions and understanding with our budget. I will always go to them from now on with any AC/heat issues. Thank you for being so awesome Hubbs!!

PS: Dwayne was our technician and did an OUTSTANDING job! Please give him a raise/bonus or recognition or something!!

Thank you again!!

Your serviceman was very good. Knowledgeable and helpful. He addressed our questions on our heat pump, made some adjustments and recommended the relocation of our thermostat. We were very satisfied with his service.

Thanks so much for handling our emergency so quickly and efficiently. The customer service was excellent and the technician was knowledgeable, efficient and handled the situation with ease. We are sold! Hubbs is our new HVAC go to!

My previous experiences have been pretty good, but this last full install they did for me was awful. They had the wrong coil so they were going to leave me without heat all weekend. Ended up making it right. They flush cut the trap pipe which left my basement smelling like sewage all weekend. Once they finished there was a lot of holes within the system which I had to tape up.

We have a 2 yr old system that was installed by another company that has been nothing but problems since day 1. It has went out twice in the past 3 weeks and was supposedly fixed and it went down again over the Thanksgiving weekend. We could not get Peterman Brothers to come out to fix their mess and I called a couple other companys that could or would not come out. I luckily found Hubbs Heating and Air and Chad was out within a couple of hours and found original install issues that burned our unit up. He was able to get us some temporary heat going. Victor was out today with replacement parts and got us going.
As a Contractor myself, it was great to find a company like Hubbs Heating & Air.
From the initial call to the final repair, everyone has been great!
I highly recommend them if you need new system or repairs!

Victor was absolutely wonderful. He didn't make me feel like I was being scammed. Very sweet and he explained everything. Will definitely go back when needed.

Update: I contacted Hubbs about my installation and my concerns. I’ve already taken it upon myself to rebuild the step extended and cover the AC piping and lines.
When I explain to management what it happened, they were very apologetic. And agreed that the way the pipes were installed were tripping hazard.
After a pleasant conversation, they agreed to reimburse me for all my materials and building a new step.
I would recommend this company.
There was a glitch between the customer and the company we fixed it.

As promised, the technician arrived at the house on a timely basis. There are actually two technicians as the unit was big and heavy.
The gentleman that actually did the install never took a break and really worked hard.
With that said, I’m not thrilled at the way it looks on the outside, nor on the inside. The pipes on the outside of the house are now in front of a step which seems to be a tripping hazard. On the inside the pipes are jammed up against the hot water heater. I hope I never need another hot water heater because it’s gonna be almost impossible.
I don’t know if there are other options but it doesn’t look great.

First of all, this is Cheryl Quinn, not Cody Eyerman. Cody is my son-in-law. I was referred to you by my daughter, Mallory Eyerman.
I had excellent service. They worked with me when I asked for Victor to do my service call. He is very thorough, knowledgeable and kind!!! Thank you.

Person who answered the phone was courteous and responsive to urgent need to get heat fixed! Victor arrived quickly as promised. He explained the whats, whys, and where the problems were in a way I could see and understand. The cost was very reasonable. I’m so happy to find an honest and reliable company that I’ll call again when needed.

PLEASE READ THE FULL STORY:

First, I want to state that the technician, Victor, who came out initially is an amazing person and this does NOT reflect on him in the slightest. I originally had a glowing recommendation for this company due to Victor, that has since changed.

Story time…I have a warranty with 2-10, from buying our new home. I did not pick the warranty provider, sellers did. The warranty set me up with 4 different companies to service our broken, needs replaced being rotted on the bottom and 23 years old, water heater. The first 3 did not work any longer with the warranty company. So, after many attempts for resolution, we were given Hubbs as the servicer. AGAIN, Victor was great, and he came out promptly and provided great service. The aftermath of the visit is where issues increased exponentially. I could not get an answer from 2-10 Warranty or Hubbs after WEEKS of calling each. Hubbs couldn’t upload an “estimate” for replacement cost due to a portal upload issue. 2-10 claimed they provided an email multiple times for upload, STILL Hubbs couldn’t complete this request. Mind you, I paid $100 for Victor to come out and give the estimate. I spent WEEKS calling both places, getting nowhere. I spoke to their “dispatcher” at Hubbs on multiple occasions. She told me someone would call or email me the same day on multiple calls we had. No one called or emailed me. The “dispatcher” clearly didn’t do their job, lack of skill or knowledge as it turned out. I called a final time to explain in detail, very nicely, that I need the estimate to provide to the warranty company for resolution. She sent me a receipt for the $100 service appointment. I tried to explain in the most laymen’s terms I need “a detailed estimate of the cost of replacement of water heater, removal, labor, and parts. So, I could provide this list to my warranty company”. Again, as mentioned previously, I PAID FOR THE ESTIMATE! She continued to gaslight us on the phone, my girlfriend and I as it was on speaker in the car, that she can’t give me an estimate. She then plays the victim and says, “I told your warranty company how you speak to me”. What?! I was very polite and concise in my delivery, and this person was rude and arrogant. She then hung up, completely disconnected the line, as some kind of petulant child. So, we called back and miraculously got the “account manager” for the work order. She said she couldn’t provide the estimate either, AGAIN, the very one I paid for and they did not send to my warranty company. I was getting nowhere with Hubbs, total show of a business. So, I called my warranty company to explain what happened. They echoed the non-receipt of estimate. The agent called Hubbs for resolution as this has been an issue since 11/19/2025, today is 1/8/2026. They told the agent that they were not providing the estimate and will not be taking the job and cut all communications. So, I paid for something they never provided. I was accosted by a “dispatcher” and then hung up on. And I was back at square one after going through the holidays missing a hot water heater. I can’t say it enough, do your research. THIS IS NOT a company you want to work with. I read the reviews and was excited about a local business to work with us. We learned our lesson the hard way, not a good option for repair or replacement. Word of mouth and reviews are important today, and if our story helps you make the right choice to look elsewhere then our reality and experience coming to light with them is worth this review. I have no doubt someone there will respond and spin what happened to their benefit, but I present nothing but the facts and timeline of our experience.