HVAC reviews in Mason, Ohio

Excellent service & customer appriciation!

Great people equals great service!

Great company with exceptional service and wonderfully friendly people. I HIGHLY recommend Gallagher HVAC.

I had a great experience from beginning to end. The scheduler was friendly and compassionate and the technician was professional and displayed integrity.This was one of the best service experiences I have had!

What an amazing job they did for us! Our house is so much more comfortable, and actually feels and smells cleaner. Obvious experts, extremely professional, upfront, and kind. Would refer them highly to anyone in the tri-state area. Thank you so much!

I will not call them again. Our air-conditioner was not catching up with the temperature set in the thermostat. I called them just because of all the good reviews in google. The technician inspected and said capacitor needs to be replaced and it will cost 250$+69$ trip charge. I declined the repair, as it did not sound right to pay 319$ for a half hour job to replace a 15$ part. So far not so bad. The technician went back to put back the cover. He came back and said the fan started to work, without even replacing the capacitor. This shook the trust. In a blink of eye, saved 250$. The technician sounded more interested in getting signatures in ipad, rather than solving the problem.

Wow these guys came right out, did a great job for a great price and were very professional. They also embrace technology so your service level will be very high with them. I am ready to make them our new HVAC company. Thanks for the great service!!

This is an unsolicited review of my experiences with Gallagher HVAC, June 2014.

For those that want me to "get to the point", here is the bottom line: This firm provides a product and a service that combines high quality with a good value for the money. They are professional and they are thorough. They have different product lines. I went with a variable speed ClimateMaster geo-thermal installation. I would do it again; with Gallagher. Chris (the owner) is thorough, competent and caring. He won't be happy until you are happy. What I wanted was a quality system, installed by caring professionals, at a competitive price (I didn't need to have the lowest price available in the Mid-West; what I did want was a genuinely caring group of people. In this regard, I believe I was successful).

So Bottom line: I am happy I chose geo-thermal and I am happy I chose this firm to install my geo-thermal system.

OK ... now on to the thorough review. Why Gallagher? I first read about them in the Cincinnati Enquirer (thewritingfiendatlarge.www). I had spoken to other firms. One "leader" said they would have a difficult time getting the drilling truck in our development. Another said they would be disposing the drilling waste (think 4" wide times 230' times two wells!) "over the hill" (where our lake was located). Another said they were well experienced in the area of geo-thermal, as they had installed 3 systems. Yes. Three. Gallagher had installed over 200 systems. Getting the drilling rig to my yard proved to be of no issue. And the drilling waste? They dealt with it. It never made it anywhere close to the lake.

Gallagher was patient with me (took a while for me to decide to go this route). They didn't pressure me. They didn't try and upsell me. They consulted with me and my needs - they didn't try and push me ... they guided me. They were professional. The employees were respectful of our home and they were respectful of my spouse and her specific needs (she's a "bit" neat). They recycled all of the metal from the old system (important to me - why dump it in a landfill?). They gave us a time line and that time line was met. They taught us how the system worked.

I have been so pleased with the ClimateMaster system, and Gallagher, that I have decided to utilize their services if we follow through with our intent to build a home in Florida in a few years (clearly I will have to work out the logistics). It goes without saying that Florida will have similar contractors, but that gives you an idea of the level of satisfaction we have with this firm...

There is no denying that a geo-thermal system is more expensive upfront than a conventional heating and air system. That said, something is only expensive in the absence of value. There is meaningful, beneficial value associated with this technology. Further, the 30% Federal tax credit helps a great deal in offsetting the higher upfront costs. Personally, I would not go back.

Concluding thoughts...I have rebuilt three houses. My grandfather owned a major construction firm. I have utilized many contractors over the past 20 years. I have never taken the time to post such a lengthy review (or any review for that matter). So why have I written this? (1) to try and help you & (2) I wanted you to know that Chris and Gallagher did a great and caring job for our family.

Some people will question the authenticity of this review. My response? Contact Chris and he will hook you up with me...come see it for yourself.

Good luck in your decision making around geo-thermal and possibly employing Gallagher to serve your heating and air needs. I hope you found this review helpful - Jahn.

Chris is extremely knowledgeable in both geothermal and solar. I've installed both for my home using his company after doing extensive research comparing his company with competitors. He is honest, professional and does a great job both with the installation and follow-up with any issues. Would not hesitate to use this company!

Honest and professional!
I called for a quote on a new heating system. Scheduling was a breeze and he was right on time for our appointment. Within just 15 minutes, he told me that he thought they could fix it instead.
Two days later (because of my schedule) a tech came out and easily fixed my furnace. They saved me thousands of dollars.

As a general contractor, we have worked with many HVAC contractors over the years. Gallagher HVAC has set themselves apart from the industry with their meticulous attention to detail, vast product knowledge, and exceptional communication. I would highly recommend Chris, Katey, and the entire crew at Gallagher HVAC.

I would highly recommend Gallagher heating an cooling to everyone. They installed a new HVAC system, duct work and ductless. They showed up on time and finished in a timely manner. Very professional. Thank you Tim and Ryan

I would recommend Gallagher to absolutely everyone who needs their furnace or AC repaired or replaced. I can't sing their praises enough. Their technician Josh came to my house ONE HOUR after I called (after hours even!) and was completely knowledgeable and certified (which is not always the case with HVAC companies we've dealt with). Katey was incredibly responsive (so important when you have no heat!) in scheduling and giving us updates. They promised to only do the repairs that were necessary and not charge us for unnecessary work. When we realized the costs for parts for a 15YO furnace didn't make sense, (Gallagher never tried to convince us to purchase new before we suggested it ), they worked with our schedule to quickly come out and do an assessment AND got our current heater working well enough so that our pipes wouldn't freeze when we left for the holidays. THEN Greg and Anthony came out and installed our new furnace and AC the day after we got back. They were cordial, thorough, and transparent, and got our new (wireless!, energy efficient!) system working beautifully. DEFINITELY use this company.

I had a garbage disposal installed. I called Thomas & Galbraith in the morning and I received a phone call and text message letting me know when the service technician (Tyler) would arrive. He arrived ahead of the scheduled time and did an outstanding job! I recommend Thomas & Galbraith for your plumbing needs based on customer service, timely ness and quality of service. The Morgan Family. Monroe Ohio.

We had preventative maintenance on our 2 ye furnace. Trey was very professional and friendly. He reviewed what he was going to check with us and worked pretty quickly. Explained we have no issues which is great!

Caleb was absolutely wonderful! Very professional, timely, and got the work done. I also enjoyed getting to know him so it wasn't like some stranger came here. That means a lot to me. Thanks for all of your hard work!

Easy to book an appointment with..communicated well and the reminders of the upcoming appointment were nice. I like that they sent a pic of the tech that was coming and that he called before his arrival. He explained any issues that were going on and answered any questions that I had. I will definitely call again for future services.. thank you!!

Technician was very polite and experienced. Got the work done promptly. He was running a bit late (due to an earlier job taking longer) but made sure to call and let me know the updated arrival time.

I just bought a house, everything checked out great with the inspection. I haven’t been moved in but three weeks and the furnace just quit. The temp in the house went down to 63°. I didn’t know what to do, but then I remembered 333-Help. I felt that in my bones. So I called. Service technician was out within two hours of my initial call. Checked out the whole system. It’s good to know that even in distress you can give this company a call and they will get you scheduled in that same day. The technician was professional was very honest was kind and I really appreciated the fast service. I got a membership.

Eric Coomer did an excellent job during the routine maintenance of our furnace. He also was able to find the source of a water leak and fix it. He was friendly, knowledgeable, very professional. He took time to explain everything that was done. As a company, I hope you appreciate your valued employees as much as we, your customers do.

We only had THE BEDT drain technician. We’d not used this company before and based on seeing local ads and one of their trucks - they were the first place we called for a stoped up kitchen sink. Scheduling was a breeze and you can either schedule inline do talk to a real human being to schedule. Having the later is a big perk these days as so may things and only auto-bots or someone at a call center.

From the first phone call through our first service call, staff couldn’t have been nicer or more friendly. The company sends out the bio of the person being dispatched to your home. This is a necessary introduction prior to the first encounter.

The company called to confirm the need still existed and the technician gave an estimates arrival time. I feel like this company kept me totally informed about arrival and who was coming. We needed added equipment to complete the needed service so they’ll benefiting day after to come back with the needed equipment/expertise to address our issue.

Even my husband remarked how much he liked the professional that Thomas & Galbraith sent out. We’re sold as a customer and will be back with other plumbing and drainage needs. Thanks for exceeding our expectations.