HVAC reviews in Mason, Ohio

The team was incredibly professional. We had a massive snow storm and it caused delays and issues with getting a tech out to the house, but T&G was incredibly reliable and a tech still made it within the service window to service my furnace. They were professional, knowledgeable, and incredibly friendly. I will absolutely be using them for my AC & Water Heater as well. 100% would recommend.

I worked with Jake throughout the process who was very responsive and helpful! Danny and his install team were absolutely phenomenal! Professional, good guys, who completed the job to a really high standard in one day. Can’t speak highly enough of entire experience!

Very good service. He answered all questions and explained everything. Very polite and professional.
Problem with charges: Maybe $ 108.00 is the going rate but it does seem high. I haven't been comparing T&G to other companies. Of course we must stay with you to continue with our warranty.
I believe your service is among the best.

My main drain got clogged, I called T&G but they couldn’t come till after the holiday. I called another plumbing company that was able to get out sooner. They were going to charge $480 and said it would actually need a $780 fix. I ended up waiting the week for T&G. Montijae was the tech, he was incredibly helpful and fixed it for $160! He was honest and efficient. He did a great job! T&G hires the best guys for plumbers. Never have I had a bad experience with them.

I had an excellent experience with Thomas & Galbraith. From start to finish, the customer service was outstanding. The technician was extremely knowledgeable, friendly, and took the time to clearly explain all of my options so I could make an informed decision. The issue was diagnosed and fixed quickly and efficiently, which I truly appreciated. Overall, it was a great experience and truly great service. I would highly recommend them to anyone in need of reliable, professional plumbing.

Total 5 Star Experience!!!
From start to finish, we were impressed with Kaleb. From his extremely fast response time to the professionalism in the way he communicated, I couldn't have had a better experience. He took time to answer my questions, actually showed me what was wrong with the component that was being replaced and pointed out a possible trouble spot to keep an eye on. Kaleb provided this educational info in a nonjudgmental manner so that I could know how to avoid issues in the future. On top of it all, he was quick to diagnose the issue and make the necessary repairs. I couldn't be more pleased with the service provided by Kaleb and with all the timely & thorough communication from the Thomas & Galbraith home office team. Thank you to all that made this a Positive and Warming Experience.

Brandon was very helpful and efficient with helping fix my issues. Very professional and courteous and even used shoe covers every time he came in my house. I highly recommend Thomas and Galbraith to anyone needing plumbing help! Thank you!

Today Elyas from Thomas & Galbraith came to check out my 15 yr old, 15,000 BTU Fujitsu mini ductless system and he said it did not need Pureon like another company said it did.

He removed the filter screens and they were washed out and he told me to clean them every month and even showed me how to remove and install them back in.

He also ran a diagnostic test on the system and said it could use a good Heavy Duty cleaning that needs to be done in the summer time.

Thank you Elyas for coming and giving me an honest opinion of my mini ductless system for my sunroom.

Thomas and Galbraith did a great job replacing our old/outdated HVAC system with a new highly efficient Carrier system. They installed everything in one day and they were pleasant to work with from the sales to installation. I could not recommend them more highly. This is a trustworthy company to work with.

Christian and his team did a great job with our duct cleaning. My wife and I were working at the time, and they were very respectfully! The price was good and we're happy with the results. I'd highly recommend them if you need any work done.

Received maintenance of my HVAC vents and Dryer vents. The gentlemen that came to complete the service were fantastic. They were very professional, polite, and knowledgeable. I was able to get all my questions answered and my system works like new again. Fantastic results completed quickly. I cannot recommend their qualified staff and service team enough, fully recommend.

Gary from Thomas & Galbraith was outstanding. He came out late at night—well after normal work hours—when our brand-new furnace (installed by a different company just two days prior) unexpectedly went out. Gary quickly diagnosed and fixed the issue, then took extra time to thoroughly look over the rest of the furnace to make sure everything else was working exactly as it should. His professionalism, responsiveness, and attention to detail gave us real peace of mind. We were incredibly grateful for his help and would highly recommend him and Thomas & Galbraith for any HVAC needs.

I was very impressed with this Company. They were my second request for a quote after already receiving a nice quote from another company. They listened to what I wanted and came back with a quote I couldn’t refuse. DJ was my Sales agent and he did a super job. The next day the installers Josh and Joe came out, took care in protecting our floors and went to work. It’s amazing how much just 2 people can do. They removed our furnace, humidifier and Heat pump completely, then installed our bigger and better units. Cleaned up the area installed a new smart Thermostat and voila we have heat again. I was so happy with the whole package and signed up for their maintenance program. We saved a lot by going with Thomas and Galbraith and I will be using them every time from now on.

Reliable, professional and great at executing. In and out and great work done replacing my backyard faucet. They are a go to business for me for the last few years!

Everyone was professional and knowledgeable. Install was excellent. Sells wasn’t as clear or I didn’t understand what he had said. I was under the impression that my fiber ducts were going to be replaced with metal. Also was told that install crew was going to fix my flexible duct in crawl space. Asking the crew about that and they knew nothing about that. To their credit they fixed it anyway. Was expecting ducts cleaned and inspected during installation. Again it wasn’t stated that would be a separate appointment. Overall very happy with the job. Communication on a few things was a little lax. Still A+ company. Mike

My furnace needed replaced and Gary Hambrick did the initial inspection, he explained all options to include budget friendly and lifetime warranty options. Josh, on the installation team, gave me a courtesy call on the day of the install and they worked quickly and efficiently to get the job done. After, Josh took the time to explain all the general maintenance and tips and tricks to help ensure the efficiency of my new system. Josh and his other team member were courteous in wearing boot covers through my house and left the area cleaner than what it was when they arrived. I could not have asked for better service and I have peace of mind in knowing I made the right choice with Thomas and Galbraith. Excellent communication and over -the -top service.

Service tech Brian P. provided excellent service for my annual furnace check. He arrived as discussed on his check in phone call. He was friendly, very courteous, reviewed the tests he was performing and explained the potential issue with my furnace. He scheduled a appointment for the estimator to stop by on the next business day. Very pleased with his service. Hope he is my service tech next time.

Thomas and Galbraith is the absolute best in the business! Our heat went out at 1:30 in the morning on a very cold night. They were able to get to us by early morning and they took wonderful care of us. Quickly diagnosed the issue and had it fixed within an hour. We were so grateful. The technician reminded us to re-enroll in the service plan for our HVAC system and that was very helpful. Every single time a technician comes to our home they are very respectful of our floors and cover their shoes. They are always professionally dressed and look the part! Thank you Thomas and Galbraith for great service and always taking care of our family.

Had electrical outlets adjusted so that covers could be placed over them. Sadly I had a poor tile install leaving outlets where you couldn’t put covers over them because the outlets would sit far back behind the tile and cover. Jeff and his partner were able to make the necessary adjustments and my kitchen looks beautiful now! I’m very happy with the price and the workmanship. Honestly I was afraid of what it would cost that’s why I waited so long to call. So happy I went on and did it.

I purchased a new furnace and AC unit from Thomas & Galbraith about a year and a half ago. This tech was polite but came unprepared as he stated that “It looks like on my paperwork your furnace is less than 9 years old”. I was taken a little back since I purchased this from the company he works for - T&G. When I corrected him, he looked at the T&G maintenance sticker on my furnace and said only my AC was replaced. I had to correct him again by showing that the sticker said new furnace, AC, Coil, and stat installed 6/5/24. It was one of the pics he sent afterword. The installation sticker was also one of the pics he sent which showed the date and length of warranty.

Interesting though, he took a pic of my furnace filter but wanted to charge $100 for a new humidifier pad – which I didn’t need. I installed a new one three weeks prior He didn’t do his due diligence and check my pad. There are no pics of it, just a costly estimate.

I am concerned about the blower fan. The pic of it shows it being quite dirty and there are no notes that it was cleaned.
I debated on 2 or 3 stars but decided bc of other non-related issues w T&G, I gave it a 2 star rating.

Thomas & Galbraith did a great job on our total HVAC replacement system. They replaced our old/outdated 2.5 ton heat pump with a 3 ton unit that is ultra efficient for Cincinnati winters and superior efficiency in the summers. They installed the heat pump, air handler and the new thermostat in about 7 hours. They cleaned up after themselves and hauled away the old unit. From sales to installation they could not have done a better job and with such care and professionalism. I can’t recommend them more highly.