HVAC reviews in Mason, Ohio

Air Authority has always been reliable, efficient, effective and always on time & friendly. They are extremely knowledgeable and can explain the technical aspects of one’s equipment in a very understandable manner. They started my Service with Matt who later moved to their “commercial side” so I’ve been serviced by Nick ( his brother) who simply is an outstanding technician. My daughter in law recommended me to Air Authority after they did two great insulations for my son & her and I’m glad she did. Air Authority is a gem of a vendor who adds expertise above & beyond to what some consider a generic service—I do not as Air Authority ( for me) has time & time again demonstrated a keen knowledge of my Equipment and maintained in tip top service.

My wife and I appreciated the friendliness, professionalism, and promptness of Air Authority Heating & Cooling. It was nice to be able to have a family business install our heat pump and after we discussed what options were best for us based on our home, our style of life, the surrounding climate, and price. It was a no-hassle experience, which I appreciate given the amount of upcharges other companies have for this same service. Eric was wonderful from start to finish and I would strongly recommend Air Authority to my family and friends.

I have been using Air Authority for yearly maintenance for a long time. When our 20 year old system decided it had enough we went quote shopping. In the end we went with Air Authority. Eric took the time to explain the pros and cons of each type of system. There was zero pressure. In addition, they offered a longer labor warranty.
The installers showed up on time and finished early. They also made sure to take care of our floors by wearing shoe covers as well as laying tarps over the carpet. The system works great and we are happy with the entire experience.

Air Authority installed our Trane Heat Pump about 15 years ago. They have done an excellent job keeping it in top shape since then with biannual visits. The folks in the office are very personable and Mark is a stellar technician. He takes the time to explain issues and is a true expert. We value the AA Team.
We would highly recommend Air Authority for HVAC issues

I am an adopted customer by Air Authority, meaning I was a Logan Services customer whose system was bought & installed by Logan. I had a new salesperson at Logan recommend the WRONG system as it is variable inverter motor which requires sealed & insulated ductwork. It is a prerequisite by Trane in the install doc. Regardless if yours is in insulated walls (mine are not) or attic space, still needs insulated. I had a bad install (they sent letter of apology), and bumbled maintenance (overcharged it in 25 degree day with snow, as an example). Wired wrong found after 2 yrs. Now i find my heat banks is oversized to heat pump size. Air Authority was nice enough to take me on. I have had the nicest tech, Larry, help me. We consider him like family. He asked Larry Cook the owner to add a noise vibration insulation on the heat pump. Both Larry's graciously did this for us as the system has never performed as it should, the rattling would never stop. The owner Larry's son Michael helped to get an ASHRAE certificate for me that Logan did not & would not provide. I needed this in order to transfer values from the certificate to my tax form. Larry our tech said if we had been their customer from the start & the system / install turned out to be defective / not performing as in Trane specs, they would have replaced it right off. This is the kind of top notch care and service one can expect from Air Authority. Just make sure you pick this company and you will be in good hands.

Can always count on Air Authority to provide top notch service. Prices are always competitive with thorough measurements and planning prior to install. Installation manager even came out prior to ensure the duct modifications was planned for proper install. Installation was very timely and professional looking. Best reps and technicians to deal with. Josh was a pleasure to deal with and very thorough! This is my 2nd install with Air Authority and will definitely be using them in the future.

We needed our aging furnace replaced in the dead of winter. Their sales guy came out the next morning, was very honest and up front about the options available and pricing. The installers showed up on time, were very professional and cleaned up after themselves. They thoroughly explained everything. Highly recommend Air Authority in Mason, Ohio.

Air Authority did a nice installation for us. Everyone we met with the company was friendly and efficient. Eric the project manager was great. The install crew of The install manager Tim was on site and knowledgeable and headed off a small issue in the first 5 minutes of arrival. Quinn, Larry, Emmanuel, Carlos and Justin were also on site and made the installation of the new furnace and heat pump system go as planned. Thank you.

Ryan is awesome. Knowledgeable and courteous. Explains things along the way. Great service.

Benjamin was very understanding with not being able to reschedule my appointment. If anyone feels bad it is myself for keeping him out later. I want to thank him very much. He was very respectful and a all around Good guy and has a great attitude. Thank you very much sir, I very much appreciate it.

For the second time, I’ve needed to lean on Watkins for a repair on my AC unit. Daniel Long was my technician this time. He called me and scheduled a visit sooner than expected. Top tier customer service while on site. Not only explained everything he was doing, but taught me enough about my system that I can address problem issues in the future before needing another call. Glad to have him and them in my back pocket. Thank you!!!

We recently got a new HVAC system installed by Watkins. We are very happy with the service we received. Rob Newcomer helped us with sales process and the installers did a great job ensuring a we had everything working. We are happy with our purchase.

Aaron is a great technician. Learned a lot of useful tips

Great service overall from appointment scheduling to the expert technician, Tim, who came to install our ecobee thermostat and service our hvac.

Great company! They were the only ones who agreed to work with us on a Mr Cool unit that just needed some cleaning maintenance. The tech was very knowledgeable and gave us advice for future maintenance we could do ourselves! Well definitely be using them in the future if need be.

We recently had a need to replace our 12 year old system. Rob visited to review our need and develop a quote. He did not push any particular products or services, but rather listened to our needs and priorities, then provided options to consider. Rob even helped to revise his quote to offer an option with components more equivalent to a system another company had quoted. We ended up selecting the quote for the revised system, which was the most competitive price, for a name brand system, among all the quotes provided (4 companies total). I really appreciated the time that Rob took to answer my questions and work with us to quote the best system for our needs.

This was my first experience with Watkins but the Google reviews were overwhelmingly positive and I can see why. Our service tech (Chris) was really professional, explained things well, is knowledgable, efficient. They just got a repeat customer.

Techs are always very personable, communicate well, and keep a clean working environment.

David was very informative and did not make us feel pressured. Very polite and caresmatic my wife and I would recommend watkins heating and cooling because of him. Thank you David. The install team was very professional and made the install very easy for us.

We’ve used Watkins for several years now and we always have a great experience. Brad and the other techs are polite and prompt and never pressure for unnecessary services. We trust them to keep our system in great shape. Thanks Brad!

Watkins charged me $99 (diagnostic) + $430 (labor + miscellaneous materials) to do a repair that took 45min to replace a part that was under warranty on a 3 year old system I bought through them. When I complained that I had to pay that much to fix a system they installed that was under warranty, they first tried to sell me on a maintenance plan, then eventually knocked off $100. But I still had to pay $429 total to fix an under warranty part that took less than 45 minutes to replace.

Given the seemingly high price, I asked for an itemized receipt for the work. They refused my request, claiming it's their business practice to not itemize, and "it's actually better for the customer". Since when is less transparency better for the customer?? While the repair was completed successfully, I still have no idea why I was charged as much as I was.

I purchased both HVAC units from Watkins 3 years ago for over $23K, purchasing top of the line Trane units. Watkins should 1. stand behind the products they sell, and 2. offer price transparency to their customers.