Constraction reviews in Maumee, Ohio

I have been less than satisfied with the service I've received from Servpro. My Mom's hot water heater sprung a leak and there was major flooding in Mid Oct. It's now been 5 months... 5 MONTHS... and the work has yet to be completed. I have been taking pictures of the house every day since 12/31/23 and there has been nothing at all done during this time. I've talked to Dan, the reconstruction manager and he has been mostly unresponsive. I've had to call multiple times to get through to him, even though I've left messages asking to have my call returned. I've left him text messages which have gone unanswered (he was the one who first texted, so I know he has access to texts). As I understand it, they're waiting on a finish carpenter to work on the cabinets, but after this long (5 months) they should have either pressed the carpenter to finish the work or hired another carpenter to do it. Regardless, even though they have the replacement carpet and flooring, they have not even started the work on that. Since the flooring for the kitchen is rolled vinyl, there's no reason they couldn't have done that and the replacement carpet in the living room and hallway. As a matter of fact, doing the kitchen flooring now, before the cabinets are installed, would make the process easier and faster, as you wouldn't need to cut around the cabinets.

All in all, I have been completely dissatisfied with the service provided. There's no sense of urgency and a serious lack of respect when it comes to communicating with the customer. I could never, in good conscience, ever recommend Servpro to anyone.

I had a small flood in my kitchen and laundry room due to a bad pipe. Servpro
came in they had fans to dry the rooms and dehumidifiers. They removed the damage floors and cupboards. And worked with me to get everything replaced. They did an excellent job and I will recommend them to friends and family. And I will use them again in the event I have another emergency.

I cannot say enough about the people at Servpro! We had sewage leaking into our crawlspace from a pipe. Servpro came out quickly and took care of the issue. They dealt with the insurance agency and made everything so much easier. Gaston was amazing and very profressional. He stayed in constant contact with me.

Nathan, Project Manager with ServPro, provided the mitigation for a very challenging time for us. He is professional yet friendly and compassionate. His explanations of what to expect each step of the way were thorough, clear, and accurate. Project Manager Ruben and his team did an excellent job and completed their work in a timely manner. We highly recommend SERVPRO!

When we had a supply line to a toilet
In our house break, Gaston Concha and his crew responded quickly to our call and worked for hours to remove standing water and begin the drying process. Over the next weeks Chris and team worked to tear out and dry the damaged and wet floors and walls in the hall and 3 bedrooms. Nathan Chrisman was an asset as we navigated damage and reconstruction estimates. Wayne Hubbard was our construction estimator. We have been very pleased with both the work done and the professionalism of the whole Servpro team.

Servpro came out to restore our basement after it flooded. I cannot express enough on the wonderful job they did. From removing the carpet to cutting out drywall and making sure the dampness preventing mold or bacteria. They also removed and disposed of anything damaged or wet. Gaston, the gentleman that I worked with was outstanding. He was quick to answer my calls with any questions I had as well as being courteous and respectful at all times. Servo has a very valuable in Gaston. Thank you, Gaston, as well as his team and Servpro. for an excellent job.

Wow, we started out on the wrong foot early in the damage restoration process. After meeting with some of their top workers, we decided to move forward since they promised the best team. I wasn’t expecting much but under Jeremy West’s supervision, we had a stunning restoration take place in our home using Servpro. Jeremy brought in John to help manage while Scott and Krystal worked their professional magic. The transformation of the damage restoration was beyond our expectations. This Servpro team was always kind and professional. As they progressed on the lengthy restoration, we were able to have constructive discussions that created a trust and friendship. My wife and I are glad to see that quality work and integrity still mean something to Servpro. Thanks to Jeremy, Scott, and Krystal for helping during our restoration and their beautiful craftsmanship.

We had a water leak and the damage was too much for us to handle ourselves. The insurance company sent Servpro out. They were excellent. The demo'd three rooms. I never saw them carry out a single piece of drywall, plywood or bag of trash. That's how smooth they were. Our life outside of these three rooms was completely unaffected. At the end of each work day, they didn't leave a single spec of dust behind. They also sealed off the rooms so no other rooms were affected or got dirty, and made sure plastic was put down on the floors so nothing would get damaged or dirty. I would highly recommend Toledo Servpro.

ServPro is amazing!! Our theater had a flood and they were out here immediately to help! Nate and Hugo were an absolute pleasure to work with. If you ever have the displeasure of a flood and need help, then these are the guys to call! Very personable and made the process painless. Thanks again guys!!

Nate and his team were professional, trustworthy and easy to work with. We were out of the country when the emergency need for ServPro services arose and they were quick to respond and address all of our recovery needs quickly with customer satisfaction top of mind. Easy to work with and would highly recommend.

I experienced one of those early morning mishaps - a water leak that collapsed my ceiling and soaked my drywall and carpet😦. I am very thankful to SERVPRO of Toledo Southwest - especially Gaston Concha. This company arrived in a timely manner - they kept me apprised of each step along the way. The crew was courteous and the area was always left clean. I couldn’t have been more pleased with this company and I highly recommend them.

Servpro of Toledo Southwest is by far the best company to work with for any of your restoration needs! They go out of their way to make their clients happy and complete! Justin Martinez has been a real asset for our office and helping our clients!

Had a water emergency and Servpro came out within an hour to help. They dried out everything for a week and were even able to save our hardwood floors using injection drying. Nate, Chris, Ray and crew were very professional, knowledgeable, and reliable. They were easy to work with and communicated every step clearly, which was much appreciated in such a stressful situation. I truly recommend using Nate & team when disaster strikes.

Gaston and his team came out and did an excellent job, timely and professional.

Servpro of Toledo Southwest was great ! I can't say enough positive things about Nathan and his crew. Our basement flooded,and we were given Servpro 's name by a friend. In less than a week and a half the entire process was finished. Nathan went over everything about what was going to be done and the cost. He was very professional, polite, and answered every question. I highly recommend them to anyone who is in need of this service.

Servpro is an amazing company with outstanding customer service. Their management / mitigation team was lead by Nathan Christman along with his crew Lorena and Luis are second to none. They have excellent communication and they have always stood at the ready when ever we have called with questions.

They were very helpful in getting our insurance company to cover our new roof. Our point person was very thorough and helpful.

Fast and friendly workers. Bcs took care of everything with the insurance. I would recommened bcs to any one looking for a new roof or any repairs needed.

I had a gentleman Erie hobson come and sit down with and explain my opinion and said in about a week his manager Rob kolb would get a hold of me and go over all the numbers.no sooner than a week later his roofers had tornboff and reroofed my house in one day and did an amazing job with two days the gutters were being hung I would highly recommend BCS Consulting looking for a new roof. Thanks Ricky

Efficient air duct repair! The team was professional and resolved the issue promptly. Fair pricing and a job well done. Highly recommend their air duct repair services.

Horrible contractor. Put in a new roof for me in November 2014 since then the roof has been leaking. Trying to get a hold of them and they do not respond to phone calls or texts. Still have not repaired the roof yet. I also paid them $1000.00 as a down payment to fix the interior and they took the money and ran away. I cannot get a hold of them to do any work. I have hired an attorney to take them to court and deal with this company. Beware of them. Do not do any business with them. If you do business with them make sure you inspect their work before you pay them and never give them any advances.