Reviews of local pros in Mentor, Ohio

Our NewAir service technicians resolved quickly an issue that one of the local largest HVAC companies could not. After being left with a broken furnace in December by a very large company's service tech, we had to find another company. NewAir remedied our issue of our furnace shutting down for no apparent reason. That was 4 years ago. We are very grateful for the expertise of Lucas and Randall the owner. We had our yearly service call today to service check both our AC and older gas furnace. All went well after a very thorough check of both units. Many years ago, we had another large company tell us we needed a new AC because of a crack/leak and tried to sell us a new unit. Today, nothing wrong was found with our 10 year-old Trane. A younger employee came along with Lucas to assist. He was very pleasant and will become another service tech we would welcome to service our older systems.

Service technician should up within a hour of receiving my call. Upon arrival Lucas was able to find the issue withing a few minutes. Was able to get our walk-in cooler fixed within in 1 hour.

Two positives: First, when I needed fast service, they were here within 2 hours. Second, the technician crew that arrived were very personable and transparent. Nothing shady or suspicious.

Negatives: Call taker didn’t really explain the process once I gave my information, just that they would send the message out. Next thing I knew within 30 minutes I received a text message saying that an appointment was scheduled. That’s fine, but it would be nice to be told to expect a text message or that it will automatically schedule you an appointment. Additionally, I felt like the breakdown of service call fee’s etc should be given proactively. It doesn’t do much good when the tech’s have already arrived and done the service to be told pricing. Also, I felt the rates were definitely on the higher side which was unfortunate because I am kind of kicking myself for not calling around to more places to compare price and availability. Especially in my situation, the diagnostic service call fee in and of itself I felt like was more than enough for the work that had to be done which was basically just cleaning a sensor with a wire bristle brush. I felt the additional fee for doing that was excessive. Add it all together the total was very expensive for what ended up nearly being all just diagnostic work and involved no parts needed to be purchased or extensive intricate labor performed. I’m actually scared at what a bill would be if there was parts and labor needed. Although the response time was good and the technicians were friendly and professional, the pricing in this first experience using the company left a sour taste with me and would probably be the determining factor in looking elsewhere next time.

Fast, friendly service. They quickly diagnosed the issue, made the repair, abd ensured all was working correctly before leaving. All at a very reasonable price for the amount of time spent and thorough inspection of system.

I choose Newair Heating and Cooling for my heating and ac needs because of their integrity and the work is top-notch. Their technicians are great guys.

The technicians were friendly and knowledgeable. Quickly repaired furnace when temperature was 5 degrees outside and indoor temperature was dropping rapidly. Same day service. Highly recommend.

Jabril from Anderson Plumbing did a great job for me. He listened to me, inspected the problem and provided both a temporary fix and a complete solution. Since water was shutoff to the entire house, his temporary fix allowed the water to be turned back on for the rest of our home and within two days was back with the parts to complete the project. He kept our home and his work area very clean. We are very happy with the completed job and especially the courtesy Jabril extended while in our home.

Harrison DeGree was awesome! He was very knowledgeable, polite and answered all of our questions! Very courteous as well! So glad he made our appointment pleasurable. We are on the MVP plan!

The company reached back out promptly and was able to get a technician out within 24hours. Ramel called prior to coming to let me know when to expect him.

Ramel was able to provide two different options and also explain the differences between what a different company suggested and to ensure we were not being oversold. Completed the work same day! Cleaned up everything and even shut off the water for winter!

Recommend them and Ramel !!!

Billy came to my house to diagnose intermittent failures in my furnace. He was kind, professional, and communicative in sharing what he was doing and why. Overall, the repairs took 30 minutes.

Anderson HVAC was beyond wasy to work with and affordable. I highly recommend.

Billy P. came out to our home to look at our furnace. He provided exceptional service and customer support. He was very quick to diagnose the problem and also did a great job at teaching us what was wrong, how to properly maintain, and what to look out for in the future. He cleaned up well after the service and maintained a professional and friendly attitude during the entire appointment. He also gave us helpful information about our water heater that may need replaced soon. 10/10 would recommend Billy for all your HVAC needs. Amazing service!

Beware. "Customer Satisfaction", ha. A "$49 Furnace Tune-Up Special" on Tuesday. Tech leaves, a little later I find a temperature sensor still stuck in a hole drilled into the ductwork. Sunday, 5 days later, furnace is dead. The blinking code displayed "No Earth Ground" as per the manual. Taking off the front panel I find a ground wire basically just hanging there from a loose screw on the burner cover panel. Monday, $1,150 to fix, as the control board is fried. A loose ground can do that after a number of cycles. Possible carelessness on re-assembly after tune-up, equipment left behind and hole not plugged, 'but the equipment was fine'. I challenged the $1,150. But since I used an online coupon available to anyone, a gift card given after a previous servicing, and the tune-up was a "special" available to anyone, those are Anderson's stated concessions toward my "satisfaction", a 25+ year customer. Good luck.
***UPDATE***
Of course you can't find evidence, but you can't explain why your man left equipment in my ductwork, a hole in it, or why my ground wire was just hanging there - that's my evidence. About your 'good faith' discounts - those are coupons out there for all, you did me no extra favor there with generally available discounts and still charging $1,150 for a board your guy possibly fried. And $50 off for a $73 charge for a capacitor that I can buy at Ace Hardware for $10, which means you paid less than half of that, and why didn't your first man find that it was going bad? Tells me you possibly charged me 7x what that board actually costs. It's not rocket science to swap it out and set the switches. Your coupon 'discount' concessions should not be what you need to do to make it right. A better discount on the board would.

Garrett from Anderson HVAC was very pleasant, professional and knowledgeable. He arrived with a new circuit board for my furnace and within 15 minutes he had my furnace up and running again. A+ service and I will definitely be using Anderson HVAC for any future issues.

From the vary beginning with Heather and professional service from Mike, it became very clear that I could feel as if friends were helping me out. I like the follow through all day and knowing Mike was able to check off all his boxes and let me know that thr system is running well. My 96 year young mom, partner and I will sleep much better. Thanks for giving us confidence that our home is in good hands with a great local company who does it all.

Great work! Patrick G. was professional, friendly and very willing to teach me a few things about my system and how to keep it maintained. I really appreciated that he answered all my questions and had a great attitude toward the work. Will definitely be requesting Patrick when time to service the A/C this Spring. Thanks again!

Dylan Japel was amazing. Very polite, professional and thorough. He knows his stuff. He not only fixed our heating unit but helped us in explaining after my husband asked about our A/C unit in the spring that they have a package that we could sign up for; which we did because it was a fantastic deal and saved us a lot of money. I am a very happy customer and will definitely be using Anderson HVAC, Plumbing and Electrical every time.

I couldn't be more grateful for the exceptional service I received from Mike and his company. When our heat went out, I called and they truly understood the urgency of the situation - my family had no heat!! They came out the same day and after hours and on a friday!

Mike was outstanding from start to finish. He was friendly, professional, and incredibly knowledgeable. He quickly diagnosed the problem. It's clear he really knows his trade.

The entire company deserves praise for their responsiveness and understanding during what was an emergency situation for us. They made a stressful day so much easier.

I would absolutely recommend Mike and this company to anyone needing heating service, whether it's routine maintenance or an emergency situation. They proved they truly care about their customers when it matters most.

⭐⭐⭐⭐⭐

Billy was amazing! Arrived quickly and fixed our issue during this cold weather snap! His customer service is top notch, friendly and makes sure everything is fine before leaving.

We had a furnace issue, no heat. Garrett F. came out first he was great. He was friendly, professional and competent. Had to order a part. Ben S. came out next ran into several issues and diagnosed the issue. Anderson had to end up sending someone to Columbus the next day for the part. We live in Ashtabula. He then came here and committed to stay until we had heat. Ben was great!!! He went above and beyond!!! We are customers for life!!!!

Called with an emergency plumbing issue this morning and Ty showed up a couple hours later. He fixed the problem efficiently and professionally. Even got me to sign up for their service plan. I hope all future experiences are this smooth and pleasant. He set the bar pretty high

Patrick was super professional and friendly. With no heat in the middle of the winter, he stayed determined and motivated to fix our furnace. The job presented many challenges but he remained calm and never showed any frustration. We were extremely pleased with his work and he even ensured everything was cleaned up before he left. Thanks Patrick!