Constraction reviews in Norton, Ohio

Very nice and willing to help when other pool places turned me away

Wow what jerks that answer phones. Very unprofessional lady. Hung up on me

These guys are awesome! Totally got me on the right track to maintain my hot tub.

Very knowledgeable and helpful with resolving pool water issues. Never disappointed.

Friendly helpful staff, great selection. My pool stayed clean and clear by following their recommendations.

Best price on pool or spa chemicals...

definitely need someone else answering phones who has the ability to communicate politely. she literally told me to “google it”

Had alot information needed to pick the right chemicals for the pool and hot tube. Highly recommend if your having water treatment issues.

Very helpful with questions, good advice for issues with pools and hot tub

I have used their services for over 13 years and I have always been pleased with their personal attention and quality service!

We found a very trustworthy with telling you what your pool may need him it was if you have them test the water they don't try to oversell you like many places do

Excellent company, fantastic people who are just good, honest people. They try to do everything possible to help their customers.

Absolutely horrible customer service on the phone. Made us a feel as if we were a bother to them when we were trying to potentially spend thousands of dollars in replacements and repairs with them.

Great place! Have everything you need for your pool.

Needed a part that they had. Worker didnt want to sell it to me when i told her it wasn't for a pool and made me sign something stating she told me not to use it..? Weird. She interrupts and comes off as rude. If you dont mind that kind of energy, then this is your place.

I have them close my pool every year and they do a great job. I am very happy with them

We used Eastern to install a new Pool Heater for us on our existing Inground pool. We inherited the pool via sale of the home so finding help has been difficult. Anyone with a pool probably knows how difficult it can be working with the pool industry right now as they are super busy and stretched to the max. Eastern came on time and performed the work to expectations. They communicated well during the process as well which cannot be overstated when working with contractors in this current economic climate. The heater works great and they even got us in earlier than expected.

Eastern pools painted our cement bottom pool and helped get us on track. The pool was a disaster with leaks everywhere. The previous owner had 'fixed' a lot of things himself and it was a complete mess. Eastern pools had wonderful people to work with and we're very helpful answering the long list of questions I had

The lady with the eye classes and curly hair was very rude and was not very nice and she told me my swimming pool was two small and it’s 1,185 gal to put anything in my water and would not even test my water to tell me what I need to put in my water. The other customer couldn’t believe how she was talking to me and she even apologized for her. I couldn’t believe how she was acting I miss the old guy.

I bought a pool heater (Praxair)from them and when I got it home and opened the box I found that the top cover (plastic) was cracked. I had to exchange the unit but it was quick and painless. I was also very impressed with their inventory.

Quoted me $200-$250 for 1.5 hours of time and materials. It ended up 1 hour and 5 minutes. Then they nail me for $363!!!! Called Keith on the phone, and he made nothing but excuses. WARNING, beware of this company and their price gouging tactics!!!! Never ever will I do business with them again and everyone in my neighborhood will be advised.