Constraction reviews in Norton, Ohio

This is the most honest business I've seen in a long time. We had a brand new heater that we could not get to work. Rather than come out and charge us they suggested we contact the manufacturer since it should be covered under warranty which it was.

I went in there for a cheap tiny part for a heater I bought at another store.....and they were still friendly and willing to look up and find it. Will definitely be back

Great assistance and patience for a novice first year pool owner. Very helpful in explaining how to add chemicals etc. Could you find something on Amazon for $1 less probably, but I would gladly go here instead as I get the item I need instantly and I get solid correct information instead if reading about it online. Great store, very well priced and very helpful. Can't ask for much more; I highly recommend them !

On the drive over to the store my wife and I laughed at the reviews describing the rudeness of the older lady with glasses. We are pretty optimistic people and typically take reviews such as those with a grain of salt. BUT BOY WERE WE WRONG. We were greeted with blank stares, sarcastic answers and a genuine unwillingness to help. If you know exactly what you need this place probably works for you, if you need help or are new to pools drive the extra five minutes to literally anywhere else. I would rather have a green pool for a couple days then give them another cent.

Called them to winterize our ingound pool. They came out a day earlier than scheduled, which would have been a problem, had they let us know that. Ultimately, we decided to do it on our own, because of the appointment being 3 days out and we were expecting a big freeze. The guys that came out were extremely helpful and even gave us some tips. The receptionist, however, was the most rude and condescending person that I have ever dealt with, at a family owned company! Sadly, she, and she alone, is the reason for this poor review. The sad part is that we had planned to winterize our pool last weekend, and weren't able to because we had a death in our family. To be treated like that in our time of grief, sealed the deal on them losing a customer!

Today was the first time I used Eastern Pools and I couldn't be happier. The company is wonderful to deal with on the phone, friendly, polite and efficient. Keith came to my house to repair my pool equipment, and he was very knowledgeable and thorough and took the time to explain to me about the pool. Highly recommend their services.

I went here because my daughter ask me to go and see if these guys could help her she had been trying for a couple of weeks to get her pool cleared up because the water was very cloudy and the things she was being told to do by another vendor weren't helping. These folks were extremely knowledgeable and helpful,the gentleman knew exactly what I needed and did not try to oversell me or sell me anything I did not need. We followed his instructions and used the products he recommended and in a couple of days the issue was completely resolved. I will use them from now on, as I said very knowledgeable as well as professional and helpful they know their job! Thank you well done👍

Excellent family owned company. Great family values, works hard for their customers, and they go above & beyond when they are able to.
They have been around for 60 years and it shows why they are still open. The owners are good honest people and the workers do their very best. I commend their hard work and appreciate all they do to help. Absolutely the BEST pool company in Ohio.

Terrible service at counter. They told me what I needed which was great,. Then helps other customers that came in after me. This was over 20 minutes. Suprised me since I've heard good things. Especially since it's only family. I'll wait till next year to open my hot tub before I buy anything from them.

Kind of neutral all this company.
I have tried to use them but they forgot about the call once. Then after finally rescheduling they may not make it. I just canceled!
What kind of company forgets the written up call then cancels again?

Web site says hot tub repair. Called and was told they do not repair hit tubs. Asked if they knew anyone that does and the answer was "I have not a clue". Kind of short and rude. Sorry, but update your website and get a better attitude. I have a pool as well and might of used you for repairs on it if yoi were friendlier.

I bought my winter cover from these people. I couldn't be more satisfied. They came out and measured even came back with the factory rep to remeasure to make sure everything was right. They also gave me a heads up to order before the price increase. The cover came in and they stored it for me until the install. The two guys Keith and I believe his name was Jim were awesome workers. They kicked butt from the time they pulled in till the time they left. They were conscientious about every move. The install was so professional you would've thought it was a crew of 4 or 5 people who did it. If you want the job done right these people will do it for you. If you're trying to cut corners and you really don't care about how it's done then call someone else.

What an amazing job Mike and his crew did. The work was outstanding. Workers were great
They will be doing all my work. Just great work

A-1 Painting did a great job for us. They did 5 rooms for us, painting walls and trim perfectly! We will definitely refer them to others. Thank you Mike for top quality work!!

A1 is a awesome

Nice!

They do wonderful work terrific people doing a great job!

Awesome work from a1. Would highly reccomend!

Good people to do your work.Thank you beautiful work

Does any job right that has to do with houses, awesome man to deal with

Top notch customer service and beyond amazing work!! Couldn’t have come up with better pricing myself as well!!!highly recommend!!