Reviews of local pros in Stow, Ohio

They installed a new HVAC system for us. They were the only company who saw things and did things without us saying anything. They were honest, on time, respectful of our home and safety protocols. They were also reasonably priced. Highly recommend.

Great service! We had a new HVAC unit installed in our home a few years ago, the entire process was easy, quick, and reliable. They're a honest company to work with and some really great people.

I hired this company on the recommendation of a friend to perform a HVAC inspection prior to buying a home. I'm not certain what happened but the inspection report stated the HVAC system was fully functional and in good repair with years if not a decade plus of service life left.

In reality, after taking possession of the home we found that the AC system was fully discharged and the furnace had a known, documented, "manufacturer settled a class action lawsuit over it" defect on the heat exchanger coating that resulted in it needing to be replaced the season after I moved in.

I'd look elsewhere.

Terran and Ray did the furnace install. 2 different electrical guys hooked up the wires. We paid extra for the vent duct cleaning and another guy did the test on the duct system to ensure everything was good. It was a long day because my previous furnace was 30 years old but the whole team did an awesome job!

I would like commend the technologist that came to our home today. He was able to fix our problems & explain what he did. He saved from having to replace a 13 yr old furnace. Another company came in last week & all they seemed interested in was to sell us a new furnace. We’ll definitely be using your services from now

Absolutely fantastic service from Brandon this morning.Their Tech, Darren, was thorough, professional, knowledgeable, and explained everything to me. I was very impressed as well as happy with the entire job that was done this morning. I highly recommend this company

Excellent customer service! Service tech Jason arrived to our house within only hours of making a service call. He was efficient in diagnosing, made the repair quickly, and even gave us a few helpful tips! Thank you Brandon Heating and Cooling for keeping us warm!

I had a complete A/C system installed(Evaporator&Condenser)as well as a couple new ducts to help balance the system. Out of the 4 estimates I received, Brandon Heating & A/C were the only ones to take the time to determine if that air flow would be adequate for the new system. The only company in fact to bring up that concern... This tells me they care about doing the job right. Which showed as well in the senior installers knowledge. Two installers were at my house for over 7 hours working none stop. I was made aware that the condensing furnace that was installed by a different company was not installed level and in fact was tilted in the wrong direction overall which causes issues with condensation draining...Each step of the install I was more and more impressed with their technical knowledge and just how much they cared in doing the job right. The pricing, thoroughness, technical know how was immense..

As a local realtor, they have come to the rescue for me in a big way. They responded quickly, fixed the problems in my client's furnace and kept us on track to secure the sale. If their sticker is on a furnace of a home I am selling, then I know that system has had great support. I highly recommend them!!

We have always had exceptional service from Brandon Heating! Jeremy and Jason do a great job keeping our older systems running with routine maintenance. And if we run into trouble, they provide timely and knowledgeable service. I highly recommend them!

We are so happy with Brandon Heating & Air after researching companies for six months. The professionalism began with Adam assessing our home and further explaining the Mitsubishi mini-split system we wanted. There were unresolved issues with the other companies we talked to which Adam figured out giving us the confidence in choosing Brandon. The technicians were incredibly experienced (Willis, Shawn and Harold). They were polite, clean and treated our property with respect. I would enthusiastically recommend Brandon Heating to anyone.

I would like to compliment what a great job Jason from Brandon Heating and Air Conditioning does. He was here recently to do the annual maintenance on our furnace. He works quickly and efficiently and always gives me a complete run down of what he has done during the furnace checkup. He's been our service rep. for several years and we hope he will for several years to come! And, I should mention he is very personable too!

Brandon installed a new air conditioning unit in our home about three years ago. At that time, they also installed a new thermostat. Recently, our furnace went out. We called Brandon, and a technician came out. After taking a significant amount of time to diagnose the problem, he stated it was a malfunction of the thermostat. He made a repair, but also suggested that an electrician should come out to check on the work, which cost us an additional service call that turned out to be unnecessary.
As soon as the Brandon technician left, the exhaust flue pipe of the furnace started to leak. When I called Brandon to inform them of this, they refused to accept responsibility, saying the repair was not related. I suggested that the repair was necessary in the first place because of their faulty thermostat, and also that something other than the repair that the technician had done during his lengthy visit had caused the leak. This was not accepted at all. Brandon refused any responsibility.
Think twice before using this company. They may solve one problem and just cause another.

I am changing my review after a in depth conversation with the owner of the company who has given me his word that he will do what is necessary to fix the intermittent issue I have. A couple weeks ago, a technician was send out to try and reproduce the issue but was unsuccessful. The follow up conversation that I had with the owner has reassured me that Brandon will support their installation and continue to follow up with me until the issue is resolved. Because of this effort, I am giving them a 5 star rating because many companies would not go to this effort to support their product. Brandon really does seem to care about their clients...

I am a first time home owner, so when my wife and I woke up this morning to find our house without heat we were both very panicked. Fortunately for me I stumbled upon Brandon Heating and Cooling. The dispatcher was incredibly nice and flexible when it came to scheduling a service call (same-day). The technician that was dispatched to my house (Darren) was INCREDIBLE!! I honestly cannot say I have ever had a more friendly technician dispatched to my residence EVER! For Anything!

During his visit it came up that my wife and I were first time home owners and that we did not really know much about our furnace. Darren went above and beyond in explaining the ins and outs of the furnace, and how to properly maintain it to ensure we will be able to use it for years to come!

I will NEVER call another company to deal with my furnace or air conditioning. I can without doubt say that because of Darren, Brandon Heating and Cooling has made a customer for life.

Time of service: 11/22/16
Service Done: Repair of my furnace
Technician dispatched: Darren

Very disappointed in the service we just had completed which sucks because we loved the guy that came out last winter to look at our furnace. The latest Tech very unfriendly and spit like crazy in the back yard where my young daughter plays all the time. After he left, the house cooled down but not to the point where the system ever shut down and within 6 hours the system was losing ground and the house got warmer over the night while the system was running. Call the next day which was Saturday didn't get anyone. Sent a message and they called back Monday at around 9:30 saying their system has been down over the weekend. When they called, I told them the unit worked for about 6 hours then didn't cool. They said that it would need cleaned and since it was dirty and quoted around $800 dollars for a cleaning. They didn't have a slot till Wed afternoon. Tried to asked him why it would just quit working after only 6 hours after it was filled with gas and the only option he would give me was to schedule an expensive cleaning. My mother in law was cleaning for a client who was getting her ac unit worked on Monday morning from a different company she questioned him our ac issue and offered to come out and look at it. When he came out, he was super friendly and looked at the system put his gauges on and added a pound of gas again. He said unit did need cleaned and offered to clean it for half of what Brandon's quoted but said give it a few days to make sure it doesn't have a leak because it would be a waste to clean it if you need a new system. He called back at 6 that night to see how the unit was cooling and it was cooling well. He called the next day and offered to stop by early Weds morning to just check the level of gas for us free of charge because he was in the neighborhood and I said wow that would be awesome. When he checked it the level were still up and said keep an eye on it and it continues to work work well lets clean it next week. Called Brandon's this morning to cancel the cleaning appointment then talked to the service manager about how his service only lasted 6 hours and the service from the other company is running two days strong. All he would say is that the system was dirty and needed cleaned and that if we would have waited til Weds afternoon the techs would have found out the system was low and would have filled it again free of charge. Not sure how one company can come out and fill a system with gas and it lasts 6 hours and another company comes out and put gas in it and it is running 2 days strong. So happy we had it check out with another company because if it would have had a hole in the system we might have had to pay for the expensive cleaning then find out there was a hole and then end up buying another system. Asked about getting a refund on just the work done not the service call because they did come out and all he could say was if you would have let us come out and fix it we wouldn't have changed but all they were concerned about was the expensive cleaning didn't offer to come out later Monday to check it out again when it hadn't worked all weekend. So glad we didn't have to suffer for 2 in a half days with real feel temps near 100!
Response to John; hung up? I was on the phone for 22 minutes and this guys only response was the system is dirty and needs cleaned and that we didn't give them a chance to fix. Couldn't tell me why it didn't work after they serviced it and why it did after another company did,just that it needs clean which I never deny it didn't. Phone conversation was recorded on my end and was talked about a possible refund the guy said we didn't even give him a chance to fix it I just wanted to know why the my ac only ran a few hours with them fixing it and days with another company and all he could says is our system is dirty. Here are the facts. Brandon's charged $155 dollars to came out to "fix" a unit for 6 hours another company $195 to fix the same mistake and it has ran correctly for days. Its your money look around!

We suddenly did not have hot water, and it was a Saturday! I checked on Angie’s List and saw Brandon Heating and Air had high ratings.They were even open on Saturday! I contacted them and Brandon responded quickly. He said he could be at our house within 90 minutes and he was.

We have a hybrid hot water heater. As I wasn’t able to locate the manual, Brandon said he would research our particular model over the weekend. He then showed me how to set the heater to ensure that we would have hot water until he returned on Monday.

When Brandon returned, at the designated time, he gave us a manual that he downloaded for us and he placed it in the heater. He did not charge for the Saturday call at all, and the Monday appointment charge was reasonable.

Brandon is very dependable and professional. We will definitely recommend him.

Our 23 year old furnace stopped working - Brandon heating was quick to get someone out to diagnose and to provide an estimate. Surprisingly, the estimate for a new furnace plus labor was less than what I thought so I was very pleased. Install was quick and the employees were friendly and professional. Highly recommend. Will be using them to replace A/C when that kicks the bucket.

Not my first time using Brandon and won't be the last. 25 year old AC unit was running, but not cooling. I called first thing in the morning, in the middle of several straight 90 degree days, and got an appointment for later the same day. Workers showed up as promised and fixed it up as good as new. I really appreciate the same day service and their honesty in not trying to sell me a whole new unit/system.

We have been a customer of Brandon Heating for over 20 years. They have always been proactive when servicing my AC even though it's old. Rather than jumping to the cost of replacing they tried repair. Yesterday I called for service as my AC went out. Since we have a service contract, that meant you move up the list for servicing. Because of COVID and the continued extreme heat, they were very backed up even for service contract customers. The manager, Harold, took the time to get on the phone and explain their situation. He was very apologetic and concerned, promising that they would do the best they could to get to my home for service, saying it could be two days. To my surprise, one of their technicians should up later that afternoon. However, whether they showed up that day or the two days as indicated, I would still give them a five star due to the way we were treated and because of the fine service I received over the last 20 years. There are a lot of Heating and AC companies out there, but Brandon is the best! Thank you and keep up the good service.

I tried handling this and left GOD OUT worry all week Arctic blast coming in Sunday pray to God to fix it because I can’t make it before the Arctic blast hit on Sundayand when I did, he lead me to Brandon Heating And Cooling they where God sent. Best people I ever dealt with on this a/c 2009 they were a head of time and took the time to find a small leak and fixed it Before the front move in and told me before how cold it’s going to get and told me we will get you fixed up and they did just that. Thank you