HVAC reviews in Toledo, Ohio

Our heat went out at 5pm on a Friday. Our house was getting cold quick and Jermaine came out to help us that night. He communicated promptly and was able to get us up and running right away. I’ll definitely reach out to Family First the next time I have any HVAC problems.

I had a frustrating experience with this contractor. Despite multiple attempts to arrange payment and confirm details, they failed to provide the necessary information in a timely manner. Eventually, they decided to cancel the appointment, wasting my time and leaving me without a solution. If you’re looking for reliability and professionalism, I’d strongly recommend looking elsewhere.

His name was Jermaine and I felt comfortable with him because he made things easy to understand when he talked about what was wrong with my system and what he could do to fix it. Sometimes you can feel unsure trusting advice but he knew his stuff. Thanks for making it easy 👍🏼

Came less than one month ago and my thermostat reads 86 degrees so far and it’s only 4pm. I contacted him, he read my texts, and will not respond. I plan to contact the better business bureau, my real estate broker in charge of 150 realtors, and my home warranty company who referred me to this company. Beware of work that doesn’t last a month and lack of contact when it breaks again.

My Home Warranty company hired Family First to diagnose and ultimately replace my furnace system. I was excited at first, because Jermaine was the first tech that actually spent more than 5 minutes diagnosing the issue and I was hopeful it would get fixed finally.

Unfortunately that kicked off a whole new nightmare.

Jermaine did install a new furnace in as timely a manner as possible considering all the back and forth forth with the warranty company, I do believe he tried to do the work as fast as he could so my 1 yr old stayed comfortable in our house.

Despite the fact he was having family problems himself, which I understood.

We started to have problems with the new furnace almost immediately. It vibrates and rattles so loudly, it sounds like there is a car engine in my basement. The furnace is vibrating the floors in my house it rattles so badly.

The sheet metal joins on the ducting are also poorly done, leaking air from all around the main duct trunk.

Unfortunately once the install was ‘done’ so was he.

I tried to get ahold of him multiple times. He said he would come back and never did, i asked several times when we could get scheduled and he stopped responding. Even the Warranty Company couldn’t get ahold of him. They tried 4 different days to get ahold of him and nothing.

I ended up having to hire another HVAC company to come out and look at it. They reported that the cold air return was never fully connected, the sheet metal work was poorly done and needed heat taping, and that there were extra screws left they thought belonged somewhere in the unit.

I am now waiting to have my brand new furnace reinstalled or replaced by another company since it was so poorly done the first time.

This has been a nightmare, and I do not recommend this company for your HVAC work.

Brilliant HVAC heating contractor delivered fast service, skilled staff, fair pricing, and reliable heating comfort always.

Rude customer service, not polite, not recommended at all, try LED Electric LLC.

They Installed our chandelier and they had a lot of patience inclusive whit-out instructions they were extremely professionals

I called on a Sunday to book an appointment and was routed to an Angie's list international call center that gave me phone numbers for random electrician companies in the area. Weird and disappointing. Will call somewhere else.

Pedro was kind and professional, did the project per my guidelines and made helpful suggestions. 100% recommended.

The guys are professional and hardworking. They deserve 5 stars for their services. Prices are fair, no mess and keep the site clean

wonderful service! Would not hesitate to use again! Sam, our repairman was awesome! knowledgeable, professional, and courteous!

superb quality of service. Ross and Ian did an awesome project and were super and constructive throughout the entire process. recommend!

excellent service, organized, helpful, cleaned up completed task in less time than expected. I endorse them. Eugene Jordan and Brian Codispoti were fantastic.

Joel goes out of his way to make sure is taken care in an efficient manner. He is excellent with taking care of details. He is friendly and courteous. Will call him again!

Paul and Jordan were phenomenal. They were fast and They installed my Rivian charger and a 50 amp hookup for my airstream. Will use again.

Scott was our work man and we were satisfied with all he did to get our air conditioner repaired He kept us informed of what needed to be done and then proceeded to carry out the work expediently and very professionally.

Omg ! I can’t say enough about this company I was referred by all my friends to call them. I did. They arrived on the same day. Brandon showed up and was thorough efficient, and informative. I requested 1 million questions and he nicely answered all of them. You won’t go wrong by using this company.

Theodore is one of the friendliest, knowledgeable, and thorough electricians I've ever met. Stayed with me until an dilemma was repaired to make sure was perfect. Can't endorse him enough.

Kingston and his trainee worked so hard all day to service me with a wiring problem I had. They were both polite and worked so hard going above and beyond.and a fair price! I could not be happier and will recommend to everyone I know! Thank you both MUCH! You are the best!

I use them often for my clients, but this time I needed them for my personal home. I gave Pat & Travis a list of many things I needed completed, and they took care of it so They were easy and professional to communicate with. I will keep using them for all electrical needs for myself and my clients.